We had a flight cancellation and then a delay getting out of HNL. Hertz allowed me to get a rental, even though we were 4 hours late. BTW - No one answers the phone at the Lihue location and the w... See more
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Not on the Gold board and Overcharged. I am Hertz Gold Presidents Circle. I checked in online in advance but when I arrived I was not on the Gold board and instructed to wait in line. Upon returnin... See more
I arrived late due to flight delays and due to construction and poor signage, getting to the Hertz counter was challenging- at least for me. After that, I had a five star experience
We have a very happy experience over the years with Kauai HERTZ. Typically we pick up our vehicle in a VIP line ready to go and everything is perfect. This year we had to wait out in the humidity fo... See more
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
3250 Hoolimalima Pl, 96766, Lihue, Hawaii, United States
- (808) 245-3356
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4.3
Excellent
61 reviews
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Ease of p/u & bringing back the vehicle
10 September 2026
Easy to pick up and return the car.
12 September 2026
The team was all about Aloha!
The team was clearly overwhelmed and working overtime in the aftermath of Lowell. What wonderful Aloha they all displayed.
10 September 2026
The car is ready for us as soon as we…
The car is ready for us as soon as we arrived and the staff were friendly.
7 September 2026
Quick, easy
Arrived, name was on the board with vehicle location. Keys were in the vehicle and it was ready to go. I had to reduce the number of days for my rental. Walked up to the desk and they made the changes immediately. Very good/easy : )
4 September 2026
We have a very happy experience over…
We have a very happy experience over the years with Kauai HERTZ. Typically we pick up our vehicle in a VIP line ready to go and everything is perfect. This year we had to wait out in the humidity for our vehicle for awhile (don't know why we could not line up in the air conditioned office) and it had an ANT infestation and was not cleaned well, but we kept it for 2 weeks and worked through it including cleaning it ourselves. I love it when I pre-arrange and pick it up from VIP parking, but a faster line is also appreciated.
5 September 2026
We were unable to top off our tank…
We were unable to top off our tank because of the approaching hurricane. The gas lines were so long if we had waited we likely would have missed our cruise departure time. Hertz did not give us any hassle at all and told us 'not to worry about it'.
5 September 2026
Fuel charges when I turn in cars that…
Fuel charges when I turn in cars that have a full tank. It’s a simple check full is full regardless of receipt
5 September 2026
Disorganized, slow and understaffed
Check in and pickup process was very slow and disorganized. I was supposed to be able to bypass the line and just pick up my vehicle, but my name was not assigned to a car and no one at the desk knew why. As a result I waited about 30 minutes in line after trying to figure out why my car wasn't assigned to me for about 15 minutes, and had to change my plans that day as a result.
25 August 2026
Car was ready and waiting
Car was ready and waiting, it was clean and I didn't have any issues. Upgraded to SUV from midsize as expected based on my Hertz status.
28 August 2026
Vehicle seemed to be well maintained.
Vehicle seemed to be well maintained.
Easy pick up and drop off.
31 August 2026
Not on the Gold board and Overcharged
Not on the Gold board and Overcharged. I am Hertz Gold Presidents Circle. I checked in online in advance but when I arrived I was not on the Gold board and instructed to wait in line. Upon returning the vehicle at 3:30pm, 30 minutes before my scheduled return time, they scanned the vehicle and said I was good to go. They did not officially check in the vehicle until the following day at 10:34am and charged me for an extra day. I called Hertz customer service and they are supposed to be refunding me.
31 August 2026
It was quick and easy picking up the…
It was quick and easy picking up the car and dropping it off.
29 August 2026
Friendly service
Friendly service, great car selection, easy to reserve car, pickup and drop off were easy, good location
26 August 2026
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