The staff/customer service were extremely courteous, and professional. However, my only negative criticism is that this particular Hertz location did not allow overnight parking. I had a doctor's app... See more
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Worst Customer Service ever! Stay away from the Hertz on Cobb Pwy . The App lets you make a reservation months in advance and sends you update reminders but no one bothered to tell you they are closed... See more
Service personnel were friendly. Only thing is car was only 1/4 tank full. I chose a smaller car than the upgrade hybrid offered (maybe that had a full tank). Also, the basic model Corolla had a... See more
Unprofessional staff and I had to call customer service to close my contract 18 hrs after I had dropped off the vehicle
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2143 Cobb Pkwy Nw, 30152, Kennesaw, Georgia, United States
- (678) 355-0300
Your Car Rental Deals, News & Offers
3.3
Average
4 reviews
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The staff/customer service were…
The staff/customer service were extremely courteous, and professional. However, my only negative criticism is that this particular Hertz location did not allow overnight parking. I had a doctor's appointment that would have delayed my return outside of the half-hour extended return period without incurring additional charge. I thought I could solve my delimma by leaving my car on the premise overnight and return the rental earlier than the contract due time but no drop off box and no overnight parking on the premise. For future rental, I,m quite sure I want be renting from this Hertz location, and most likely rent from other location which allow overnight parking and drop off boxes, or from another competitor.
24 August 2026
Service personnel were friendly
Service personnel were friendly. Only thing is car was only 1/4 tank full. I chose a smaller car than the upgrade hybrid offered (maybe that had a full tank).
Also, the basic model Corolla had a USB-C connection and I only had traditional USB cables with me to use for my phone. I was out of luck in charging while on calls for my long trip.
2 July 2026
Unprofessional staff and I had to call…
Unprofessional staff and I had to call customer service to close my contract 18 hrs after I had dropped off the vehicle
2 July 2026
Worst Customer Service ever
Worst Customer Service ever! Stay away from the Hertz on Cobb Pwy . The App lets you make a reservation months in advance and sends you update reminders but no one bothered to tell you they are closed weekends.... Horrible Customer service from Hertz corporate with a girl named Amber from outside the US. They need to take a course on Customer Service... or Hertz will eventually go out of business... Horrible company
27 June 2026
Unprompted review
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