When I got to the location there were no cars, although I had booked the car online that same morning and was greeted by an amazing young lady who apologized profusely. She was the only perfect pa... See more
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Horrible experience and can’t believe the company treats there vehicles and customers like this
Service at the Freeport NY branch on sunrise hwy is amazing!!! Sandra is awesome and is always willing and able to help whenever she can!!!
Everything was good. I didn’t like that when I came in, I just had to wait a few minutes for them to clean up the car
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
235 W Sunrise Hwy, 11520, Freeport, New York, United States
- (516) 771-2135
Your Car Rental Deals, News & Offers
3.2
Average
5 reviews
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Horrible experience and can’t believe…
Horrible experience and can’t believe the company treats there vehicles and customers like this
16 October 2026
Everything was good
Everything was good. I didn’t like that when I came in, I just had to wait a few minutes for them to clean up the car
23 September 2026
Terrible
Charged me extra day even though the representative wasn't there in time didn't water time with hertz
9 September 2026
Service at the Freeport NY branch on…
Service at the Freeport NY branch on sunrise hwy is amazing!!! Sandra is awesome and is always willing and able to help whenever she can!!!
1 July 2026
When I got to the location…THERE WERE NO CARS !!!
When I got to the location there were no cars, although I had booked the car online that same morning and was greeted by an amazing young lady who apologized profusely. She was the only perfect part of this bad site.
A car came in about an hour and a half later , along with two other customers who were informed that they had no cars for their reservations as well.
The wonderful receptionist made everyone comfortable with a smile and an apology and tried to get them cars.
Hertz needs to do better, including giving this young lady a huge raise
17 June 2026
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