Hertz Reviews 

Corporate customers will probably be unimpressed with this location - no President Circle, no free upgrades, and fairly slow service due to this being a single person operation.

Gave location credit for calling ahead to confirm our reservation (requested specific sized vehicle) and having a mostly clean vehicle ready - and had tires pumped up to correct settings. Vehicle was quart of oil low, and had to clean fingerprints off insides of windows.

Also, don’t trust hours listed or AI generated by Google - unit closed Saturday and Sunday regardless of what Google claims.

O'Hare rental went well because Tracee was awesome in helping me. She’s warm, professional, fun and compassionate. The other employees there were also nice!

Never, ever, ever again. Completely stung by hidden charges. Having been hiring cars multiple times a year for over twenty years, the only time there's been an issue is the two times we've used Hertz.

DO NOT USE HERTZ

I cannot believe Hertz have done this to me. I have been changed £80 for a van I never leased.

I tried to book a van but didn’t get a confirmation email or any details. To make sure there was definitely nothing booked, I contacted their customer service via chat as not phone service. I asked to ensure any booking under my name was cancelled. I was rudely told they could not find any booking and “cannot cancel a booking that does not exist”

I have raised a ticket via the customer help service but absolutely nothing as I expected. I needed the van to move from an upsetting domestic situation and I just needed things like this not to happen. I had to get a van with Europcar in the end who were fantastic

I now have £80 taken from my bank account which is 2 weeks food shopping and I am having to borrow money for food.

I am sure that Hertz will not do anything about this, but on the off chance someone does see this, please can you help me sort this out. With no phone number or proper escalation channels, and your terrible customer service, I have no other way of tying to get attention

Warning for anyone renting from Hertz in Cancun: I prepaid for the rental through CarRentals.com and also paid for collision coverage. When I arrived at the Hertz Cancun counter at around 11 p.m. with my family, I was told I had no choice but to pay almost $400 more for liability insurance. The additional charge was more than the rental itself.

I understand Mexico may require valid liability coverage. The problem is the lack of clear disclosure before booking and the pressure at the counter when travelers are already there late at night with no practical alternative. If liability insurance is mandatory, it should be shown clearly in the total price before payment, not added at pickup.

Ask for all mandatory insurance charges in writing before booking, especially in Cancun.

everything!

1 star and that’s to high
We rented a big van 2-3 months ago knowing we was going to Destin Fla from Ky
Long story short
We fly into the airport go to hertz rental
No van
In no way did they attempt to help
Very rude
We cancelled and got a lot better deal and very friendly through another company
Do not deal with Hertz

i needed my rental well beyond the time i booked it for and hertz made the extension super easy .

Fraudulently taking money that belongs to me.

Always an awesome experience dealing with the staff

We have rented cars in Italy on many occasions. This was the first time we used Hertz. It is mystifying to me that in 2026 a multinational company can be so bereft of technology. We picked up the car at Roma Termini. The rental agreement was supposed to be emailed to me. Between the rental counter in the Termini and the pickup location, the agreement email never arrived. I contacted Hertz on several occasions during the rental period and was assured that the rental agreement would be sent, It never arrived, so if we had been stopped by law enforcement for any reason, I would not have been able to prove I was a legitimate renter. When I returned the car, I asked for the 4th or 5th time for a copy of the rental agreement and was told that it wasn't possible to print the agreement at that location. On a number of occasions during normal business hours I called the number of the Hertz counter at Roma Termini and no one picked up. It was a totally unsatisfactory customer service experience. One is better served at a fast food drive through than by Hertz in Italy, The only plus was that the rental car itself was fine.

I want to acknowledge the excellent customer service provided by Cheryl Jorden at the facility at IAH. I live in Seattle and visited MD Anderson for some treatment and left medication in the rental. She recognized how important it was, contacted me and overnighted the medicine to me.
Ms Jorden proactively anticipated my needs, actively listened to how frustrated I was, and resolved my issue with empathy and speed.
She is an exemplary employee going above and beyond what is required.

Picked up the car from the airport with no hassle. Agents at the rental booth were friendly and laid out any additional options we had available to us. When we returned the car, there was a long line at the booth for folks picking up, but one of the agents came out to see who was returning vehicles so they could hand in their keys and be on their way.

Most important -- my recent experience AT Salt Lake International Airport was excellent. My bad experience has been with corporate customer support. Difficult to reach. I start three CHAT conversations and made headway with live agent. However, all chats ENDED and asked me start another chat....from the beginning

On 7/15, our 7-member family vacation from St. Louis to Boston had a terrible flight experience that lasted over 12 hours, instead of 3. By the time we reached Logan airport we only expected more disappointment. But… wow! Our experience with Hertz was SPECTACULAR! Asha was incredibly kind and empathetic. Sweet compliments to our youngest member. She then met us in the garage, by driving up in our rental car. Once we drove off, she ran to send us off, with individual bags of Hertz popcorn. Incredible Customer Service! Please give Asha a raise!!! Sally Greco

The car I received had not been serviced and it nearly overheated in the Arizona desert heat in summer. Hertz did not offer us viable options for service, so we had to service a brand new rental car ourselves.

After booking all sorts of hidden costs pop up such as airport taxes that are incurred for each day of the rental. Deposit fees of 6500$ are charged if you do not take insurance.

Avoid it you don’t want to feel ripped off.

The Staff was amazing. Accommodated me in every way possible. I walked out feeling like I received the presidential status.

I have rented from Hertz on Mesa AZ, on Main St. I am on my second car due to mantance pronlems, promise you, this is a bad place to rent from.They fo not fo routine naintance. I will never use them agsin