Hertz Reviews 

Ease of picking car up, exiting terminal and quick, easy drop off. Only "negative" was not window wash in car.

Easy check-in ... Rental car clean and ready to go.

It’s always been so easy too just walk up and get the car and leave. My name is on the board ready to pick out the car. A very smooth and quick transition to leaving the airport

Quick and easy pickup and return. Multiple vehicles available on the Gold aisle. Vehicle was clean and in good working order with no issues.

Reserved a Nissan rogue or equivalent. Given a Jeep wrangler with horrible fuel economy and a bad ride. Vehicle was at 1/8 tank of gas when rented even though contract stated it was full. Hertz employee stated they had pictures and to bring it back with the same amount of gas as it was at that time. When I returned the vehicle with more gas then when it was rented Hertz tried to charge me over $140 as a fuel charge for a one day rental. Hertz then kept changing the charge on my credit card. Unacceptable performance.

The car was avalible. But I was not given the car that was shown when I book the rental. I would like to get the car that I booked and none else.

No problems.
Very nice customer service.
Nice clean car.

Turned up at the airport to find the vehicle we had reserved had been given to another person. Was refused any other vehicle. Staff even refused to give a customer service number.

I have the presidents circle and booked a suv class but the expectation of a president circle status is that we can pick up the most exclusive selection of vehicles. They only had a couple cars under the presidents and a million cars under reserved boards and claim that they are all assigned to someone else which I’m sure they are not. Presidential status is trash at this point.

I was accidentally charged a one-way fee for a local rental. The team at Traverse City Airport added a discount to my next rental as compensation.

The whole process from boking the car till its return was simple and smooth.

Car smelled of cigarette smoke

Staff was nice but I waited 1/2 hour to get my vehicle at a regional airport.

Excellent service and friendly staff

Was able to pickup my car and return it easily.
A few more choices of of American made vehicles would be appreciated.

Disliked that when I really needed to reach a live person, or do a web site transaction to extend rental, all failed. I spent several hours over 2 days not finding an easy connection to voice my changes, and concerns.

Everyone was friendly, professional, and informative. The pick-up and drop-off were both very quick and the car provided was perfect!

The desk was closed when we arrived. You said you’d be open. No phone or online help. Almost 4 hour in the rain.

Then you charged me $250 for external wash. What? No explanation. Over 30 min trying to manage this through chat. No phone support.

Disgusting.