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Hertz - Anaheim - West Katella Avenue Reviews 

13
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TrustScore 4 out of 5

3.8

221 W Katella Ave, 92802-3688 Anaheim, California, US

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See what reviewers are saying

Rated 5 out of 5 stars

So much better than the recent experiences I’ve had with other car rental companies(looking at you Budget/Avis). Will be renting from Hertz for sure on the next vacation!

Rated 5 out of 5 stars

I had to talk to the manager on site to discuss return policy. He managed to explain all the details on his busy line of work. I'd recommend this place to others. And I'd come back to Anaheim Herts :)... See more

Rated 3 out of 5 stars

Normally this location is great for renting a car. But when it's busy in that rental office, someone should coordinate the lineup of customers in there. When I went to pick up my rental, there were ne... See more

Rated 1 out of 5 stars

Representative I booked reservation with put all the information wrong and when I changed it I got charged more. The second Representative was the same not helpful. I will never rent from Hertz again.... See more


Company details

  1. Car Rental Agency
  2. also in
  3. Car Accessories Store

Written by the company

Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.


Contact info

  • 221 W Katella Ave, 92802-3688, Anaheim, California, United States

  • (714) 772-0425

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3.8

Great

TrustScore 4 out of 5

13 reviews

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3.8

All reviews

(13)

23,267 reviews in the last 12 months

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Rated 5 out of 5 stars

I had to talk to the manager on site to…

I had to talk to the manager on site to discuss return policy. He managed to explain all the details on his busy line of work. I'd recommend this place to others. And I'd come back to Anaheim Herts :)

20 October 2026
Rated 3 out of 5 stars

Customer coordination.

Normally this location is great for renting a car. But when it's busy in that rental office, someone should coordinate the lineup of customers in there. When I went to pick up my rental, there were nearly 14 to 15 people all over in that office and as I walked in, no one knew who was first or last. It was chaotic. Other than that, renting from that location is normally an easy place to rent from. Staff is pleasant to work with, they get the car ready for you, take pics of the vehicle and have it ready for you to get in and get on the road.

13 October 2026
Rated 5 out of 5 stars

Great car

Great car, great service, easy in and out. I am a loyal Hertz customer!

21 September 2026
Rated 1 out of 5 stars

Representative I booked reservation…

Representative I booked reservation with put all the information wrong and when I changed it I got charged more. The second Representative was the same not helpful. I will never rent from Hertz again. I will never recommend Hertz to anyone at all.

21 September 2026
Rated 5 out of 5 stars

Rent here...

Second time I've used this location in less than a month, good car selection, great staff, no hassle returns. Couldn't be happier.

29 June 2026

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