While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Travel Aggregator
  2. Software Company
  3. Tour Operator
  4. Travel Agency

Written by the company

Hero is a leading provider of B2B and B2B2C technology solutions for inbound and in-destination travel resellers. Hero’s technology suite can be tailored, enhanced, and integrated to meet the most demanding technology goals of travel resellers worldwide. Instantly access thousands of products, and automate your sales & payments. Retail and hybrid travel agents use the Hero Portal to build customized travel itineraries for their customers, accessing tour, accommodation, transport, and self-drive products within the Hero Marketplace. The Hero Marketplace contains thousands of live-bookable travel products, powered by Hero’s API connections with the world’s leading supplier reservation systems, including Rezdy, Fareharbor, Checkfront, Customlinc, Respax, The Flybook, ProCharter, Dojo, Intrepid, Siteminder, and Cloudbeds. The Hero Marketplace is localized for each reseller, with necessary suppliers and products onboarded based on demand. Online resellers add the Hero Widget to their own websites to sell tours and activities effortlessly online. For more complex requirements, resellers use the Hero API to power live product queries and process bookings via their own online e-commerce solutions, apps, or internal reservation systems. Hero Payments automates the flow of funds to all parties with remittance advice, statements, and payments disbursed automatically. Customers pay safely and securely through Hero’s integrated credit card terminal or online payment link. Suppliers receive net payments automatically into their nominated bank accounts. Likewise, agents receive commission payments, paid to central bank accounts or divided and disbursed per sales location or individual salesperson. Resellers can also choose to charge customers via their own merchant facility, with net payments collected by Hero via automated direct debit. Hero Wholesale enables wholesalers to digitize commerce between their own networks of agents and suppliers. Pre-agreed pricing and margins are managed by the wholesalers, with bookings and payments automated via Hero. For release in 2025, Hero Packaging allows resellers to build predefined packages of products from the Hero Marketplace to sell via the Hero Portal, Hero Widget, and Hero API.


Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look