HERNEST Reviews 812

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 638 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like consoles, headboards, and sideboards are beautiful, sturdy, and well-made, often exceeding expectations. Many people are impressed with the fast and efficient delivery service, with items arriving quickly and often well-packaged, sometimes even fully assembled. The customer service is also highly regarded, with reviewers highlighting helpful and responsive specialists who assist with orders and resolve issues effectively. However, some people experienced issues with delivery, including recorded calls, items left in the street without notification, or delays. A few customers also noted minor product imperfections such as scratches, chips, missing parts, or doors that did not close properly, and some found the dimensions or colors to be different from what was expected online.

What people talk about most

Product

People report positive experiences with products, frequently praising the quality, design, and overall... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the style,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness,... See more

Order

Consumers find the ordering process to be positive, highlighting its efficiency and ease, even for large... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hadn't heard of this company but came across it looking for a TV console. The shipping was fast, quality of the console is excellent and the whole process was easy. Definitely worth a look when search... See more

Rated 5 out of 5 stars

It’s a beautiful piece, a little darker than I expected, but nonetheless looks gorgeous. Great way to revive my small entryway. My husband used a drill to put together. It took him about 15 minutes fr... See more

Rated 5 out of 5 stars

The gentlemen that provided the white glove service were great. They put everything together in a timely manner and were very careful. Our new headboard is perfect. The only odd thing that happened wa... See more

Rated 5 out of 5 stars

I had a great experience with the Thorsten 72" Oval Dining Table from start to finish. The tabletop arrived the day after I placed the order, and the delivery was excellent, the driver brought it ins... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Decoration and Interior Design Store
  5. Furniture Maker
  6. Living Room Furniture Store

About HERNEST

Written by the company

Designed to be loved. Built to be lived with.


HERNEST is a modern home brand crafted for real life. We create thoughtfully designed furniture with enduring quality, honest materials, and a look that feels at home in everyday living. At HERNEST, we don’t design for showroom perfection. We craft furniture for homes that are truly lived in.

SHOP HERE:


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

812 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Desk

The desk I ordered was awesome. Very sturdy and beautiful. It matches the pictures online perfectly and is easy to assemble. The drawer slides are high quality and work easily. The desk is relatively heavy, but that adds to its sturdiness.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

Fair quality, fair price

Delivered fairly quickly, showed up in the window that was provided. The quality isn't fantastic, but I'd say it's appropriate for what you pay. It seems sturdy and my wife and I love the way t looks

1 April 2026
Rated 5 out of 5 stars

Hernest did a great job in servicing…

Hernest did a great job in servicing the vanity we purchased. When we received it, it was damaged. There service was accommodating, helpful and got it resolved to our satisfaction. I would not hesitate purchasing from them again and highly recommend them to others.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Received more quickly than estimated

Received more quickly than estimated. Well packaged. Compliments for so many! Be warned about any logistical company used to move the furniture. For mine, they uses CEVA out of Durham North Carolina and the experience was not good

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Shipping was fast

Shipping was fast, desk is absolutely beautiful and well made. Anytime I can purchase from this company I do just that.

31 March 2026
Rated 5 out of 5 stars

This was my first time buying from…

This was my first time buying from Hernest and it felt like a white-glove experience the whole time. Expectations with shipping and delivery were clear. I appreciated the calls to inform me where my product was in transit as well as the notification of when it would arrive on the day of delivery.

31 March 2026
Rated 4 out of 5 stars

Everything went well

Everything went well - the only issue was delivery times. Could have been communicated slightly better in regard to days and timing expectations. 12-4pm for a family of 5 during the weekday is quite difficult to coordinate as it is the busiest time of the day. But nonetheless 4.5/5 stars. 👍🏾

30 March 2026
Rated 5 out of 5 stars

Very efficient process

Very efficient delivery and installation. Communication about the delivery was excellent and the time between ordering and having the furniture in our house was extremely fast. The furniture is beautiful and looks like the photo online. I am always worried about ordering something like this without seeing it in person first. But no need to worry - great experience on all levels.

24 March 2026
Rated 5 out of 5 stars

Sideboard heaven!

The sideboard I ordered arrived perfectly. It’s more beautiful and functional than I even imagined. The honey oak color is perfect in my transitional room, not too light nor too dark. It’s a quality piece and the reeded front is more intricate and detailed than I thought it would be. It’s better!
All in all, I’m more than satisfied with my purchase.

28 March 2026
Rated 5 out of 5 stars

Perfect!

I absolutely love the cabinet! It is well built and the perfect look for our room.

27 March 2026

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