After buying this pump,it came without a hose tail connector This isn’t a cheap pump and after buying various pumps over the years,this is the first one that I consider came incomplete.Worst to come,I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We needed a solution for watering a large number of standard trees that were located on a 15m high hillside and we can only access the base of the area with the water bowser. Henry Pumps worked with u... See more
Company replied
Have purchased 3 pumps now as a contractor in industry I need fast turnaround and knowledge the right pump will be supplied for the job. Henry pumps have done exactly that for me.
Company replied
I had been struggling to source the correct pump for a fountain in my pond. I chanced upon Henry’s Pumps and Billy noted all the circumstances. He suggested a pump that was considerably less money tha... See more
Company replied
Company details
Written by the company
Proudly supplying the largest range of water and waste water pumps in the UK including Koshin, JS, Zenit, Flygt, Lowara, Caprari. Independent & friendly advice.
Contact info
United Kingdom
- www.henrypumps.co.uk
4.2
Great
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy and efficient delivery.
Speedy and efficient delivery.
Received helpful advice over the telephone prior to purchasing a puddle pump. Goods received the next morning, well packed and easy to setup and use.
11 October 2024
Unprompted review
Reply from Henry Pumps
Thank you for the nice review, Jim. All the best with the Puddle Pal pump.
Excellent company to deal with
Excellent company to deal with, I needed an tsurumi oma2 sump pump and was quoted £399+vat and del from tsurumi. I spoke with Jamie at Henry pumps and was advised that I needed the oma5 pump. Ordered it yesterday at 10.30 am and it arrived today at 9.30am. Less than 24hrs later!
And at a cost of £344.40 inc vat and del
What great service.
Thanks again Jamie, next time I need another pump you will be my first call 😎
Peter Talbot
Stafford
27 September 2024
Unprompted review
Reply from Henry Pumps
Thank you, Peter for the 5 start review. We are delighted with your feedback and I will certainly pass this onto Jamie. Thanks, Steve.
Right pump for the job
Needed a pump for our sports pitch urgently when ours broke down. Called into their trade counter and they had just the pump I needed. Great advice on the day. Pump in and working great!
7 June 2024
Unprompted review
Reply from Henry Pumps
Thank you for your kind words.
Not to be trusted!
Not to be trusted!
All the positive reviews are based on quick delivery times and not customer service. Henry Pumps gave me some poor advice, then ignored emails and then refused on multiple occasions to meet their responsibilities, under the Consumer Rights Act 2015, to accept a return.
The worst customer experience I’ve ever had. I am pursuing via other means.
3 January 2024
Unprompted review
Reply from Henry Pumps
Sorry to see that you were not happy with the service received, Andrew. Please feel free to reach out to me at sales@henrypumps.co.uk and I will be happy to help and work through the problem. All the best.
Excellent next-day delivery & Customer Service
Excellent next-day delivery, via DHL needed some pre- purchase advice which Theo supplied, and needed some further clarification post-purchase which again Theo Assisted in Supplying. The pump is now installed and all working as it should. Buy with confidence.
Wayne & Sue
Oaks Barn Farm
24 January 2024
Unprompted review
Item arrived the day after ordering &…
Item arrived the day after ordering & was well packaged. Great service
8 December 2023
Unprompted review
I bought a pump from this company and…
I bought a pump from this company and wanted some extra information about the pump that was not in the instructions.
I e-mailed them some days ago, but as usual, no reply.
I don't know why people like these bother to have any support contacts as they clearly either don't look in their in box or more likely, can't be bothered.
Typical lazy UK company who take your money in seconds but that's the last you hear from them.
There are probably better companies out there selling pumps, use them and not this shower.
28 June 2023
Unprompted review
Reply from Henry Pumps
Sorry to see that you were not happy with the service received, Mr Slater. I can assure you that is not our standard practise. Please feel free to reach out to me at sales@henrypumps.co.uk and I will be happy to help and work through the problem. All the best.
CANNOT RECOMMEND THIS COMPANY HIGHLY…
CANNOT RECOMMEND THIS COMPANY HIGHLY ENOUGH.
The whole transaction from the ease of ordering, the speed of processing to the order confirmation was exceptional.
My item arrived the next day, which was also a plus, considering the CV-19 situation.
The packaging and product was first class. The whole experience, being my first purchase from Henry Pumps, was first class.
Buy with confidence.
4 June 2020
Unprompted review
Reply from Henry Pumps
Thank you, Paul for the kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.