it is easy, they have share the location and the moment it arrive at the store they let me know. they have comply with the time expected
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I am pleased with your promptness in sending the order, but something happened on the way with the courier because I have not received the order until today, even though it appears delivered on the D... See more
I buy most of my vegan products from Helsam (Rosengårdcenter) *The quality are always satisfying. *Staffs are more than helpful and very caring. * As a student the prices are high for me it worth... See more
Company replied
Really easy to order, great variety of bio products that are certified and prove to not harm health. Also super fast delivery, I got my delivery within a day! So, can only recommend Helsam - top servi... See more
Company replied
Company details
About Helsam
Written by the company
Helsam
Hos Helsam kan du gå på opdagelse i et bredt sortiment af kosttilskud, økologiske og funktionelle fødevarer samt personlig pleje – nøje sammensat med faglig indsigt og fokus på kvalitet.
Vi bygger på mere end 40 års erfaring med naturlige valg og gode vaner til en hverdag i balance.
Har du brug for hjælp til at finde det, der passer bedst til dig, er du altid velkommen i en af vores 35 butikker. Her møder du passionerede medarbejdere, der giver personlig og specialiseret rådgivning med udgangspunkt i dig.
Din oplevelse betyder meget for os. Derfor sætter vi stor pris på, at du deler din feedback – den hjælper os med at blive endnu bedre, både online og i butik.
Helsam.dk
Udforsk vores fulde sortiment online – eller besøg en af vores butikker og få personlig vejledning.
Contact info
Rønsdam 1, 6400, Sønderborg, Denmark
- 74 45 81 40
- helsam@helsam.dk
- www.helsam.dk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Effective online sales
Effective online sales. Excellent quality products. Easy purchase. Super fast delivery and well packed.
What’s not to like?
26 March 2026
Good service.
10 March 2026
great service
10 March 2026
Very fast and accurate!
23 February 2026
God service!
15 December 2025
ABSOLUTELY THE BEST ⭐️⭐️⭐️⭐️⭐️
Products are of best quality however the shipping is another level. I ordered the products on a Sunday afternoon, and woke up on Monday morning to find them at my door.
HIGHLY RECOMMENDED ⭐️⭐️⭐️⭐️⭐️
8 February 2026
I am pleased with your promptness in…
I am pleased with your promptness in sending the order, but something happened on the way with the courier because I have not received the order until today, even though it appears delivered on the Dao app.
I have not received a response from them yet.😔
31 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shake n Vac …
No small carton with hardly any powder in it
And ZERO smell of lavender
Extremely disappointed!
27 January 2026
Reply from Helsam
Hi Eve
We are sorry to hear that you had a bad experience with a product you bought from us.
Please reach out to us at kundecenter@helsam.dk and we will find a solution.
Best regards
Helsam.dk
The place for health products
If you need health products this is the place. Sign up for their program to save money. Fantastic staff knowledgeable & friendly in shop. If you order online it’s easy, fast & you can get your discount.
14 January 2026
Lovely customer service and a large…
Lovely customer service and a large variety of quality products. The stores are comfortable to be in. Love their shopping baskets too. Only downside is that some products get sold out so soon.
18 December 2025
Unprompted review
December 14.12.25
The goods were received. I waited 4 days for delivery. Everything is fine
14 December 2025
It is now nearly 2 weeks
It is now nearly 2 weeks, 13 days, since I placed my order. it makes no sense since any delivery from anywhere in DK would less than a day. If I ordered something You don't have in stock, U should inform me with the option of cancelling.
30 November 2025
Reply from Helsam
Dear customer,
Thank you for your feeback.
We can see that your parcel is now ready for collection. If you are still experiencing any issues, please feel free to contact our customer service team, and we will be happy to assist you further.
Kind regards,
Helsam.dk
Delivery experience
The delivery experience with Helsam was poor. My order was delayed far beyond the expected delivery time, and I received little to no useful communication about the delay. Customer service was slow to respond and did not provide clear answers.
The products themselves are acceptable, but the delivery process and customer support need serious improvement. This experience was frustrating and not what I expect from a company like Helsam.
13 December 2025
Unprompted review
Reply from Helsam
Dear Mitko,
We are sorry to hear about your experience and the frustration caused by the delivery delay.
We have been in contact with you and followed up on the matter. Thank you for your feedback – it helps us improve both our delivery process and customer service.
Kind regards,
Helsam.dk
Wrong pickup location and missing items
First delivered to the wrong pick up location
Second I miss two items and there are no invoice or checklist inside the box
1 December 2025
Why to give so many info about us…
Why to give so many info about us customers to be aloved to order. Why not, just to order.
23 November 2025
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