HellyHansen Reviews 705

Purchased down jacket for my wife 5 years ago and she had zipper started separating from jacket recently. Did not have actual receipt but did have some proof of purchase. Contacted HH customer service - they asked me to send info and pictures of the item in question. Answered a few questions along with sending photos and received a credit to HH store. Excellent service and company. Thank you!

Ordered a new pair of ski pants to replace a warranty issue with previous new ski pants

Pants were not as pictured on the web site and returned them

Process was seamless and credit was issued to my account

I purchased new HH pants at the HH shop in Chamonix France matching my Navy Blue HH ski jacket

Very happy with the quality and service

I purchased a pair of hiking shoes before, and found out it had some issues. Contacted the Helly Hansen customer care and the responded quickly within days and asked some questions. I replied them back and they responded again quickly within a day and resolved my concerns. Very good after-sales service and will definitely come back again for other purchases in the future.

I had an outstanding experience with Helly Hansen’s customer service. I encountered an issue with the zipper on a coat I purchased over three years ago, and I was honestly not expecting much given how much time had passed. However, I was pleasantly surprised.

Their team responded quickly when I called, and they were professional, understanding, and truly helpful. They took the time to assess the situation and offered a solution that exceeded my expectations. The entire process was handled in less than a week, which is incredibly impressive.

It’s rare to find a company that stands behind its products the way Helly Hansen does. This experience has definitely reinforced my trust in the brand. I highly recommend Helly Hansen — their products are worth it, and it’s reassuring to know they are there for their customers if anything ever goes wrong.

My jacket was damaged while skiing and still under warranty. HH honored the warranty and exceeded my expectations for customer service. A brand that stands behind their products is rare to find these days.

Very prompt service and truly honored the warranty on their product. For this reason we are very loyal to Helly Hansen.

Had an issue with a jacket bought just outside the warranty period, I was given a number of options for a replacement, store credit or to get repaired. Communication was excellent and prompt, a perfect experience from start to finish

I purchased a hoody back in November 2025. It had little use when I realised that the waist had bobbled up and a patch on the chest area had some signs of wear. I contacted Musto who replied by return email to say the item was covered by the 2 year warranty and that I could have a replacement or a refund. I replied to say I would take the replacement and asked how to return the faulty item. I was told that there was no need to return it. So I get a new replacement and to keep the faulty one. Win win thankbyou to Kevin from
Musto for his very swift reply and help. Excellent customer
Service.

I LOVE my Helly Hansen rain jacket. In the summer, it's super-packable and can be pulled out if it's raining. In the winter and shoulder seasons, I layer it over a down seater and it is fantastic. Overall, a great company with a great product!

Promptly responded in a polite and respectful manner. They remedied the discrepancy quickly and in a meaningful way.

Purchased a HH ski jacket for my young soon in December. It ripped on the sleeve in March. I contacted HH and after sending some photos and a description they were great! They gave me a store credit in full amount for future use. I am more than pleased with this and will continue to buy from HH!

Great customer service

My recent experience with Helly Hansen Customer Care was absolutely outstanding. Kevin was extremely helpful, professional, and responsive throughout the entire process. He clearly explained the details regarding the jacket’s materials and waterproof treatment, and he handled my inquiry with genuine care and efficiency.
I was especially impressed by Helly Hansen’s decision to provide a replacement as a goodwill gesture. That level of customer commitment truly exceeded my expectations and reflects very positively on the company’s values and service standards.
The communication was clear, prompt, and courteous, and the entire process was smooth and hassle-free. Experiences like this reinforce my confidence in Helly Hansen as a brand that stands behind its products and takes customer satisfaction seriously.
A sincere thank you to Kevin and the Customer Care team for providing such excellent service. I will happily continue supporting Helly Hansen and recommending the brand to others.

The quality of the clothing and boots is fantastic. Most winter days I am wear at least one (if not 5-6) items from Helly Hansen, I receive many complements.

The inner lining of my HH jacket was flaking.
Great quality rain jacket and bright color to be visible when hiking.
Customer service is quick, prompt and communication through email is succinct.
The jacket is replaced and hoping to wear it again soon for the upcoming Spring.

I had a really great experience with Helly Hansen’s customer service. My daughter’s brand-new ski jacket had an issue during the very first trip she wore it on, which was pretty disappointing given how much I had paid for it. I reached out to their customer service team to see if they could help with repairing the jacket.

From the start, they were amazing. They responded almost immediately and were incredibly helpful throughout the process. Instead of just offering a repair, they gave me the opportunity to replace the jacket altogether, which I really appreciated.

I was genuinely impressed with their communication and how smoothly they handled everything. While it was surprising that the jacket didn’t hold up on its first use, their customer service more than made up for it.

Because of how well they treated us and how quickly they resolved the issue, I would absolutely buy from Helly Hansen again in the future.

Absolutely EXCELLENT customer service! I reached out online and answered a few simple questions about a pair of ski overalls that busted down the seam. A rep responded super quickly and was able to provide me store credit since my item was under warranty and had a product defect. LOVE the brand and the care, TY HH!

very good service, thank you. they honored the warranty of their quality products.

Great products and Excellent customer service! I had a defect in one of the Jackets I purchased they were prompt in their response and resolved the problem in a timely fashion. I am grateful for their help. This company really stands behind their products

Got a new coat which I loved but on first wear found that 1 of the pockets had a big hole, just hadn’t been sewn up. Customer service requested pics then offered full refund/store credit whichever I preferred. Also got to keep the coat! Customer service team were friendly and efficient, and emails were answered promptly. First class service.