Heights Hotel Reviews 

We stayed at The Heights for two nights. We met with Family on Friday for a drink in the bar followed by a meal in the restaurant. We had breakfast on the two mornings we were there. The staff that looked after us were all fantastic. Stand outs would be Belinda and Claire who looked after us so very well in the restaurant. Assistant manager Mike who was very attentive and arranged softer pillows for my wife. The housekeeping lady who looked after us so well, whose name I have forgotten but she was lovely. When we checked out, it was not a business transaction but it felt more like a family hello and goodbye. Thank you The Heights for a fantastic stay, at a very good rate. Yes, we will return as it will be nice to be treated as a friend as opposed to just another customer.

I took my mother in law for a birthday lunch yesterday. We ordered the Giant Yorkshire pudding with beef and vegetables x 2 and the Salmon Quiche. £15 each for the beef meals and Salmon just under. What arrived can best be described as a 1980's microwave meal. The meal was very small and beef very very tuff. 5 carrot battans and a few roast potatoes. Salmon Quiche was flavourless. Didn't want to embarrass the mother in law or ruin the birthday by complaining at the time . Definitely the worst food we've been served ! Do not come here for lunch !

Don’t ever use the cafe! They now use a robot to deliver your food and drink, the robot has a cats face and an American kids voice, used to entice the younger generation to accept robotics and control. The older generation can see the sinister side this robot will take the jobs of the young.

Excellent view from outside and upstairs which never seems to be open, ok view down stairs but dark room. Cake slices were embarrassing, they looked dry and heavy and were extremely small, quite stingy, about half the size you'd normally expect in a cafe and cost £5.50 . My drink, Chai latte cost c £5 it was very nice but luke warm and was served by a robot waiter, very interesting, literally a robot but are we paying extra for that technology?

While nothing can be done about the 60s/70s architecture - I thought I'd arrived at the borstal - the hotel could at least invest in nice bedding and curtains, rather than the drab old attire and over boiled small grey towels. The bathroom likely hasn't been updated since the place was built with old fashioned bath and shower curtain etc. The corridoors and stairwell are grim. The experience is depressing and not worth the money. Had they charged £65-85 for the room, most people might guess this is motel standard, but to charge £145 we expected a decent standard of hotel room. Won't be visiting Dorset again in a hurry and certainly never this hotel.

Just spent 2 nights in the Annandale hotel & we really enjoyed it & would definitely stay here again. It has just got new owners & they are doing a fantastic job. Nothing is too much trouble. All the staff are really friendly. We’ve had breakfast, evening meal & Sunday carvery and food was really good. Definitely recommend.

The worse hotel in England. No money invested in it at all. Freezing cold rooms, I booked to stay for four nights. I had to leave early it was so bad. Terrible breakfast, terrible food. They are just out to take as much money from you as possible.
STAY AWAY AT ALL COST

Do NOT stay at this hotel. The bedroom I was allocated was a total disgrace and unclean and the bathroom equally disgusting. The food (breakfast) is truly comparable with a 'greasy spoon' cafe. We would never again stay at this over-priced, out-dated and in our opinion zero rated unrecommendable hotel.

I bought a Bistro voucher as a gift. My partner and I decided to stay here two nights and really wish we hadn't. With the voucher came one glass of wine. this was a sickly sweet dessert wine - not to my liking. I asked if I could change it and was told no - that was the "voucher" wine!
Firstly, the hotel is dated. it is old, tired and well past its sell by date. The furniture in the room looks like it has been bought from a junkyard. The decor is 1980's at best. It is not even retro style. The carpets are worn, colour scheme - brown and green ?? Doors to the rooms are plywood, patched up where previous locks have been then painted a different colour. The bathroom is bijou to say the least. I could not photograph the musty smell! Windows were blown so I couldn't see out of them.
The net curtain was on a wire that really needs ditching. The pelmet was in tatters. One towel was grey and one was white. It felt like a hostel.
Staff - the staff were friendly but didn't seem to know what they were doing. The food was not great and we did advise at the time and were told that this would be fed back to the chef. The bistro is trying to be something it clearly is not. Food sounds lovely, but is actually very bland and basic. Staff really need to be careful talking about other staff when guests are in the vicinity. I heard all about the chefs and what each one is not good at. I also overheard a staff member talking to one of the waiters about another member of staff who "F***ing well left them". The staff appeared disorganised, distracted and no attention to detail. At one point, it appeared that a manager was having one to one meetings in the bistro at breakfast with the staff - the full conversation could be heard.
Positives - the view from the Bistro - amazing. Cereals at breakfast were Kellogs, Jam - Hartleys and Marmalade - Golden shred. I'm afraid that is the only positives I can find. We did not feel it relevant to complain at the time as there was nothing that could be come to rectify - staff need to be trained, the hotel needs a complete overhaul.
I wish I could upload photographs as it would absolutely place this review into context.

Fantastic 3 night stay. Wonderful food & wonderful views. Clean & friendly. Couldn’t ask for more

⚠️ WARNING AVOID AT ALL COSTS ⚠️

Without question this supposed Hotel which resembles a converted Government building or a modest Halls of Residence & holds all the atmosphere of a Crematorium, is without doubt most certainly one on the absolute “ AVOID AT ALL COST “ list & one of the worst hotels I have ever stepped foot in.

We had the great misfortune of very briefly entering this deceitful hotel recently where within minutes of being in this depressing building it was apparent that not only did the reception area paint an entirely misleading picture to the rest of the hotel, but the £100 room we were offered was an absolute extortion.

The claustrophobic grotty outdated room which did not resemble any image of the rooms that we viewed online prior to arriving at the hotel was a blatant misrepresentation of fact.

The bathroom lacked any adequate ventilation, it offered a blocked toilet with a heavily stained seat, a basin of similar poor plumbing, which almost overflowed within seconds of turning on the taps. There was less than a quarter of one single toilet roll provided, without any spare, in addition to a small grotty cold bedroom with little space to walk around the bed, and one very small window, which made the room feel even more claustrophobic than it already was.

Further on making a decision to about turn forthwith & spare ourselves an uncomfortable stay, we immediately returned to reception to make our feelings known, where the hotel then went on to flatly refuse to provide us with a full refund.

The management of this awful establishment insisted that in the 20 minutes we were present in their building, they would apply a fee of £20, which included time spent checking in.

They go on to say, that they could not resell this room to another guest, which was after 3am in the morning, therefore the likelihood of walk in guests at that time of the morning was almost impossible, in addition to the fact we hadn’t disturbed anything in the room, so the hotel would not have incurred any housekeeping costs or admin costs as I completed a paper check in form myself on arrival.

The management have since withheld our full £100, whilst failing to provide us with any service whatsoever pursuant to the Consumer Rights Act 2015.

My strong advice to anyone considering even leaving the mainland of Weymouth & venturing anywhere near this hotel is to tread carefully with this establishment, as the entire management team have asserted that every hotel operates a deduction of fees in a similar manner to them, if guests then refuse or don’t use their hotel once payment is made, who are then left with no option but to decline a poor service or in our case no service at all.

That is not the case, as the vast majority of reputable hotels will offer you a full refund if you are not satisfied, especially if you didn’t use their services similarly to us.

The Guest Service Manager then went on to blackmail me that the hotel would ONLY refund part of the £100 which they have since taken from my bank, even though we didn’t use their hotel or any of their services, but only if I removed my Review of them on TripAdvisor.

This hotel have also to date refused to provide me with the owners details, so I may issue a claim against them in Court to recover my money.

You have been warned