Heatforce Reviews 

802
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and friendly during installations, often noting their respect for property and tidy work. Many highlight the excellent service, from initial communication and helpful support to quick and smooth installation processes, with teams frequently providing thorough explanations. However, some customers noted significant dissatisfaction with ongoing issues related to their heating systems and boilers, reporting persistent problems and a lack of effective resolution. This included unhelpful customer service responses, broken appointments, and prolonged periods without proper functionality.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising the professional and comprehensive service,... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers praising the helpful and... See more

Product

Clients share ambiguous opinions on product, with some customers recommending it for solar needs and praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had boiler issues for some time was recommended to go to British Gas who stated boiler was not repairable They gave quote HEATFORCE recommended by friend Quote for same boiler with 10 year war... See more

Company replied

Rated 5 out of 5 stars

The Heatforce installers were professional, friendly and very efficient. They worked well as a team. Our solar panels, EV charger and battery were fitted quickly and with a minimum of disruption. We... See more

Company replied

Rated 5 out of 5 stars

Just had our solar panels installed by Heatforce, I can't praise them enough, every trade that came to our property, scaffolders, electricians and installers were all very professional, treated us and... See more

Company replied

Rated 5 out of 5 stars

In January this year, my mortgage company offered me a five year 0% green loan for solar panels and an ev charger, so I did my research and picked Heatforce. I spoke to them in February and they were... See more


Company details

  1. Solar Energy Company
  2. Boiler Supplier
  3. Heating Contractor
  4. Boiler and Heating Service
  5. HVAC Contractor
  6. Plumber

Written by the company

Heatforce holds contracts with local authorities, housing associations, charities, and utility companies to deliver plumbing, heating, and renewable services. Each year, Heatforce installs thousands of gas and oil boilers, fits hundreds of bathrooms, services thousands of central heating systems, and supplies and installs hundreds of fires, fireplaces, and Solar PV Systems.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

802 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(802)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient service engineer. Polite and respectful of my property.

12 July 2024
Unprompted review
Heatforce logo

Reply from Heatforce

Fantastic to hear this, Geraint, thank you so much for your review!

Rated 5 out of 5 stars

Engineer excellent

Engineer was efficient & informed, excellent service.

12 July 2024
Unprompted review
Heatforce logo

Reply from Heatforce

Thank you so much for your review, Cary - really glad to hear this.

Rated 5 out of 5 stars

Had my boiler serviced today and Scott…

Had my boiler serviced today and Scott Fuller the engineer was great, very polite and friendly. Very efficient and respectful of my property. Top class service with Heatforce.

10 July 2024
Unprompted review
Heatforce logo

Reply from Heatforce

Excellent to hear this, Helen - we'll be sure to pass on your feedback to Scott - thank you!

Rated 5 out of 5 stars

Always on ti

They are always on time do they job. Give information that is useful and at any time you have problems you only have to phone and someone will sort it .

9 July 2024
Unprompted review
Heatforce logo

Reply from Heatforce

Thank you so much for your review, Elaine, we're really grateful to hear your positive feedback!

Rated 5 out of 5 stars

Heatforce

Heatforce installed our Worcester boiler some years ago and did a great job. They provide an annual service and their staff are always thorough friendly and professional.

9 July 2024
Unprompted review
Heatforce logo

Reply from Heatforce

Thank you so much for your review, we'll pass it on to the staff!

Rated 5 out of 5 stars

Professional & friendly.

The engineer arrived promptly, was very professional, thorough and in addition he was also very polite & friendly.
A very good & confident job.
Thank you

9 July 2024
Unprompted review
Heatforce logo

Reply from Heatforce

This is brilliant to hear, Sandie, thank you so much for your review!

Rated 5 out of 5 stars

I would have given Scott more if I…

I would have given Scott more if I could as he was excellent at his job. He also listened to my issue and found the problem.

1 July 2024
Unprompted review
Heatforce logo

Reply from Heatforce

Thank you very much, Sandra, it's brilliant to hear and we'll pass it on to Scott!

Rated 5 out of 5 stars

Gas boiler service

Engineer arrived on time he introduced himself Marcus he was polite and took care of surroundings. Marcus was professional and explained certain questions I asked he was very knowledgeable and I would recommend Heatforce to others.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

The booking process was easy and…

The booking process was easy and Heatforce always send out an annual reminder for the service appointment. The engineer phoned in advance of his visit to let us know he was 10mins away. Huw is a highly personable, professional engineer who works quietly and efficiently. He is very informative and gives advice on the best way to look after the boiler. He updated our service records with all the relevant information. He checked the efficacy level of inhibitor in the system to ensure relevant levels of protection. Thank you.

5 July 2024
Unprompted review
Rated 4 out of 5 stars

Annual Boiler Service

Annual Boiler Service
Engineers arrived for morning appointment all as previously arranged
and carried out boiler service. Both eng were very efficient, pleasant and friendly.
However, when I first contacted the company to make a repeat yearly service appointment, I was informed it would only take place on the receipt of full payment prior to the engs visit, this did cause me some concern as on previous occasions I had paid on receipt of the work carried out, and not prior to.
A confirmation text or call with information regarding identification names and vehicle license plates would have been appreciated.
Your operatives must visit domestic premises very often, therefore I'm sure many home owners would appreciate it
if you provided cover over shoes to protect sometimes very expensive floor finishes.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

On time, efficient and courteous

Had a reminder and appointment easily made. The guys turned up as scheduled and were polite and efficient. Pleased with the respect they showed while carrying out the service and cleaning up when they finished. More than happy with the company and their engineers and will continue to use them.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer service

Service scheduled to accommodate my work 👍
Engineer called to advise me of estimated arrival time 👍
Engineer arrived on time, he was very polite, professional and fully completed the job 👍

Thank you
Tyrone

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Heatforce are highly recommended

Heatforce has been great since the new heating system was installed 2 years ago. Following the installation work we have used them to perform an annual service. We are prompted at the point the service is due, they arrive on the correct date and time, and complete the work without any fuss. I highly recommend Heatforce if you are looking for heating services.

24 June 2024
Unprompted review

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