Have been with Healthy Pets many times over the years. Have always found them up there with the most competitive quotes for the cover provided. I do move away every year or two as with all insurance c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My pet has been insured with Healthy Pets since 2021. As a rescue from Crete with mixed heritage she has enjoyed a fairly untroubled intoduction to the UK. Apart from a disgnosis of Giardia in her... See more
Company replied
Good service. Their cat insurance policy prices are presently cheaper than many other insurers at the moment. Their customer services are easy to get hold of if I have any queries. They process clai... See more
Company replied
I received my new quote for my cats health insurance, but found it had increased. I phoned to query this & spoke to a really helpful member of staff. She explained why it had gone up & between us we s... See more
Company replied
Company details
Written by the company
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Contact info
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, United Kingdom
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Healthy Pets Insurance
Thank you so much for your kind feedback! We're delighted to hear that setting up your insurance policy was easy and that you found it to be good value. If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you so much for your kind feedback! We're delighted to hear that you found our site easy to navigate and the prices reasonable.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Reasonable approachable pricing with…
Reasonable approachable pricing with care for our dog
20 June 2026
Reply from Healthy Pets Insurance
Thank you for sharing your positive experience. We're delighted to hear that you find the pricing reasonable and appreciate the care provided to your dog.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
New keyboard??
I think the telephonist needs a new keyboard. I heard every clack of the keys, very offputting and obviously the person definitely is not a typist.
4 June 2026
Reply from Healthy Pets Insurance
Thank you for taking the time to provide a review and for rating us a 4* company.
If you have any questions or queries regarding your policy, feel free to contact us.
Kind regards,
Darren @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you so much for your kind feedback! We're delighted to hear that you found our service easy and quick to use. Your satisfaction is very important to us, and we're happy to have been able to assist you.
If you ever need any further help with your policy or anything else, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Easy to use website
Easy to use website. Good value insurance. What is/ what's not covered clearly explained.
10 June 2026
Reply from Healthy Pets Insurance
Thank you for your kind words about our website and insurance coverage. We're delighted to hear that you found it easy to use and appreciate the clear explanations of what is and isn’t covered.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
The price was very competitive I saved…
The price was very competitive I saved a lot of money on changing from my previous provider
15 June 2026
Reply from Healthy Pets Insurance
Thank you for sharing your positive experience with us. We're delighted to hear that our competitive pricing helped you save money compared to your previous provider.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
It was easy to set up
It was easy to set up. As I haven't had to use the insurance yet I can't say how easy it is. Hopefully I won't have to use it.
19 June 2026
Reply from Healthy Pets Insurance
Thank you for your feedback. We're glad to hear that you found the setup process easy. We hope you won’t need to use the insurance, but if you ever do, please know we’re here to assist you every step of the way.
If you have any questions or need support in the future, don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Nice and straightforward with good…
Nice and straightforward with good level of cover. Compared to other insurers and by choosing Healthy Pets I have saved almost £300 a year for very similar cover
10 June 2026
Reply from Healthy Pets Insurance
Thank you so much for your kind words. We're delighted to hear that you found the cover straightforward and that you've been able to save money. Providing great value and peace of mind is what we aim for, and your feedback means a lot to us.
If you ever need any assistance or have questions about your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
I am a little disappointed
I am a little disappointed. I took out the Bronze policy and didn't appreciate that the £1,000 cap on it wasn't annual but per illness (unlike the excess!). Whilst I accept that is my own stupid fault a reminder that I was near my limit might have been helpful. So I have ended up with a vet bill either way.
19 June 2026
Unprompted review
Reply from Healthy Pets Insurance
Thanks for taking the time to leave a review. I'm sorry you aren't happy with the claims cap on the policy.
We would like to investigate this further and have requested additional information via Trustpilot. Please can you provide this information so we can address your concerns.
Update: 22/06 - Thank you for providing your details. I have referred this to our customer service team who will call you today to discuss your concerns in more detail.
Kind regards,
Darren @ Healthy Pets
This is a company that can be trusted
This is a company that can be trusted. I have been with them for many years. they have always paid
every claim I have made. I have taken out a new policy for my new dog. The person I talked to listened to what I wanted, was easy to talk to, was very pleasant, and made the whole process easy an quick. I can't fault Healthy pets and would certainly recommend them. The price was also good, great service.
15 June 2026
Reply from Healthy Pets Insurance
Thank you so much for taking the time to share your positive experience. We're delighted to hear that you've been satisfied with our claims service over the years and that your recent experience purchasing a new policy for your dog was smooth and pleasant. Your kind words about our team and the value we offer mean a lot to us.
If you ever need any assistance or have questions in the future, please don't hesitate to get in touch. We truly appreciate your recommendation and loyalty.
Kind regards,
Darren @ Healthy Pets
Very easy to use website
Very easy to use website, very informative so you could understand exactly what cover you were getting and the cost.
Very happy with the price!
10 June 2026
Reply from Healthy Pets Insurance
Thank you for your positive feedback! We're glad our website made it straightforward for you to understand your cover and costs. It's great to hear you're happy with the price.
Should you need any help or have questions in the future, feel free to get in touch.
Kind regards,
Darren @ Healthy Pets
Good advice to end existing policy and…
Good advice to end existing policy and start a new one.
13 June 2026
Reply from Healthy Pets Insurance
Thank you for your feedback. We're pleased to hear that the recommendation to end your existing policy and start a new one was helpful.
If you have any further questions or need assistance with the process, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for your positive feedback! We're glad to hear that you found it easy to access and arrange your policy. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Very clear information
Very clear information, fast application, very pleased to be able to chose affordable insurance.
14 June 2026
Reply from Healthy Pets Insurance
Thank you so much for your kind words!
We're delighted to hear that you found the information clear and the application process fast. At Healthy Pets, we strive to provide affordable insurance options that meet our customers' needs, and it's wonderful to know you’re pleased with your choice.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards
Chelsea @ Healthy Pets
For my 9yr old cocker spaniel the…
For my 9yr old cocker spaniel the premium is becoming ridiculously high considering we have never had a claim. If you cancel your old policy at renewal time and start again as a fresh customer (all done on the same phone call) we saved approximately £300 , however if your dog has a pre-existing condition this would no longer be covered, fortunately ours doesn’t.
10 June 2026
Reply from Healthy Pets Insurance
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you found a way to manage your premium costs effectively for your 9-year-old cocker spaniel. It's great to know that your dog remains in good health without pre-existing conditions, which certainly helps with keeping premiums reasonable.
We truly appreciate your loyalty and hope to continue providing you with excellent service and coverage. If you ever need any assistance or advice about your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Healthy Pets
Unfortunately one of our cats was…
Unfortunately one of our cats was killed just after We'd taken out Healthy Pets Insurance. HPI were very understanding and cancelled the policy, no questions asked.
22 May 2026
Reply from Healthy Pets Insurance
Thank you for reaching out and sharing your experience. We can only imagine how hard this must be for you. It’s comforting to know that our team handled your situation with understanding and compassion.
If there’s anything we can do to support you or if you have any questions, don’t hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Helpful & professional
I received my new quote for my cats health insurance, but found it had increased. I phoned to query this & spoke to a really helpful member of staff. She explained why it had gone up & between us we sorted out a new plan that was more suitable to my budget. She was very helpful & professional & once I had answered all her questions, she completed the transaction & sent an email straight away to confirm everything.
9 June 2026
Reply from Healthy Pets Insurance
Thank you very much for your kind feedback. I’m delighted to hear that one of our team members was able to assist you promptly and find a health insurance plan for your cats that better suits your budget.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Inflated prices at renewal
A reasonable level of cover for a reasonable premium, BUT only after I rang their renewals team to complain that they had not only raised my premium by 30% for the previous year, but they were also offering the exact same policy via a comparison website 70% cheaper than my renewal quote . Clearly just blatantly exploiting existing customers with inflated premiums with the assumptions that customers don’t check quotes. If you can offer the same premium to a new customer for 70% less than an existing customer when the insured risk & material facts are the same, then don’t be surprised to be viewed as greedy & deceitful. I only renewed as they price matched their premium to new customers which was then cheaper than competitors. Here’s a thought to this & every other large organisation, why not act with integrity & treat your customers fairly rather than alienate & antagonise them ?. Another load of nonsense seems this auto policy renewal unless you cancel, which most companies make opting out difficult in the hope you won’t notice their inflated premiums at renewal.
* Following the company’s response to my review I must point out that my pet does not have any pre existing medical conditions that would have affected the renewal premium. Shame on you healthy pets for attempting to fabricate untrue scenarios to justify poor customer service. You can expect a formal complaint shortly regarding your response to my review.
9 June 2026
Reply from Healthy Pets Insurance
Thank you for sharing your concerns regarding the recent premium increase on your policy.
We can see that one of the team have reached out and discussed the reasons as to why there is was a price difference between your renewal price and the new business quotation you were given, as a new policy would not cover pre existing conditions, where as the renewal would cover this.
If you have any further queries or questions, please feel free to contact us.
Kind regards,
Darren @ Healthy Pets
excellent service and reasonable costs
excellent service and reasonable costs. highly recommend.
9 June 2026
Reply from Healthy Pets Insurance
Thank you so much for your kind words and positive feedback! We're delighted to hear that you found our service excellent and our costs reasonable. Your recommendation means a lot to us.
If you need any further assistance or have any questions about your policy, feel free to reach out anytime.
Kind regards,
Darren @ Healthy Pets
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.