Massive Dip in Service Standards and Customer Care
I've been shopping with this company for years now, first in store and then online when they closed my local branch. They've always been great but the service experienced with my recent order has been beyond dissatisfactory. I had to contact them as they failed to confirm receipt of my order or the dispatch. They told me there was an IT glitch and they'd sent it second class, that day. A week passed and I had to contact them again and the response was they'd contact Royal Mail. The order arrived the next day. They could have sent it first class given the error was on their part. I'll give careful consideration to ordering from them again and wait for the Holland and Barrett deals instead.







