The whole process was smooth and efficient. The initial call was in depth to gather enough info to provide the most appropriate service. Viv Smith who delivered the service was excellent.... See more
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Review summary
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I cannot recommend Emma highly enough. She has supported me through an incredibly difficult and emotional period of my life when I wasn't sure how to move forward. I've never found it easy to open... See more
Company replied
I can’t thank Ben Warden enough for his counseling sessions. His experience and deep knowledge shone through every week, teaching me so much about myself. This journey was exactly what I needed to boo... See more
Company replied
From the first moment my call was answered the person on the phone understood my concerns, and was so reassuring and very helpful. She put me through to a lovely girl who then set me up with what I re... See more
Company replied
Company details
Written by the company
HA | Wisdom Wellbeing (Health Assured) is the UK and Ireland's most trusted EAP provider, and the UK’s the only national EAP provider to be accredited by both BACP and NCPS. We offer the best wellbeing support and solutions possible for employees, allowing leaders to focus on business growth and success. Offering industry-leading support to over 13.5 million people. With our award-winning EAP, we offer a comprehensive wellbeing service that provides essential legal, financial, and mental health support, promoting healthier, happier, and more productive workplaces.
Contact info
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Abdul Nasib was so helpful and took the…
Abdul Nasib was so helpful and took the time to explain everything to me to allow for an informed decision on the plan and options available.
7 August 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
It is great to hear how Abdul has helped support and set you up with our service. We appreciate the kind words and will be sure to share these with Abdul and the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
The counsellor was excellent
The counsellor was excellent. Understanding but focused on making changes and couldn't thank her enough.
3 August 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear how great your counsellor was and how thy have supported you through using our service
We will be sure to share your kind words with the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Would highly recommend HA/Wisdom…
Would highly recommend HA/Wisdom Wellbeing services if you find yourself in a position of low mood, anxiety or depression.
Was fortunate enough to have used the service through my work's assistance program.
Had 10 sessions with Richard, who was amazing, attentive, professional and friendly. 10 sessions later, I am glad to report I am feeling like my old self again.
Thank you Wisdom Wellbeing and a big thank you to Richard. 👍 👍
11 August 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled by your kind words on Richards service! It is great to hear how supportive they were and we'll be sure to share your feedback with them and the rest of the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
The Support from My Therapist Katie was…
The Support from My Therapist Katie was Very Good and useful towards my Condition.
10 August 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so thankful for your kind words and to hear how Katie has assisted you! We will be sure to share your feedback with them and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
It was traumatic
It was traumatic. They were giving me the wrong advice for about a year and at no point they said they do not represent a real lawyer (they added it after I complaint).
When I told them the situation, they denied it, I received my notes and I was right, they were unfocused and unspecialists. I needed a specialist in dept collecting (a landlord who run away with my deposits) and all they were saying was "sue him and he will return it". That is not the case, I should have approached the Insolvency Register ect, I needed specialist advice.
They denied they should have said that and that they said it eventually was enough for them. I lost £4.500. I asked for compensation, they said no and they will send me flowers.
I am putting a complaint with my insurance
However the complaints procedure has been completed and their response was they do not recognise failure on the part.
12 August 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon, and thank you for taking the time to leave your review.
We’re sorry to hear about your experience and would welcome the opportunity to investigate this further and work towards a resolution.
To do so, we’ll need some additional information so our team can look into the matter and contact you directly with an update. We have already requested these details via Trustpilot, but if you would prefer to reach out to us yourself, you can email us at feedback@healthassured.co.uk.
Kind Regards
Customer Solutions Team
Very supportive service
Very supportive service, I received and I felt listened to and encouraged. I feel I got more out of the service than I anticipated, I would. Positive experience.
6 August 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear how we have supported you and that you felt listened to during your time spent using the service.
We really appreciate your feedback and will be sure to share this with the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
I appreciate the speediness of…
I appreciate the speediness of responses in setting up my appointment and referring me to an excellent counsellor who provided warm, compassionate and supportive therapy. In particular our work on boundaries across a number of areas in my life. I highly recommend it to others.
4 August 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so thrilled to hear your feedback on the service received and how it has supported you! We will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Ben Warden & HA Wisdom Wellbeing: True Experts
I can’t thank Ben Warden enough for his counseling sessions. His experience and deep knowledge shone through every week, teaching me so much about myself. This journey was exactly what I needed to boost my mental health and bring passion back into my work and life. Thanks, Ben, for helping me find Clive 2.0!
4 August 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to hear your kind words around Ben's service and support. It is great to hear how they have helped and we will be sure to share this feedback with them and the rest of the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are glad to hear we could help! Your feedback is appreciated and we will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Great experience
Great experience, really helped me when I needed it, an excellent free service.
3 August 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so pleased to hear your kind words on our service and will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Unhelpful and unsupportive
I've tried to use the HA / Wisdom service multiple times over the last couple days and there is never anyone available. As well as this you are nearly always pushed to use their telephone line even if this is not accessible for the customer. I've tried to use their services at both my current employer and my previous employer and never have I had a positive experience so it seems like nothing more than just a checkbox exercise for the employer.
31 July 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon, and thank you for taking the time to leave your review.
We’re sorry to hear about your experience and would welcome the opportunity to investigate this further and work towards a resolution.
To do so, we’ll need some additional information so our team can look into the matter and contact you directly with an update. We have already requested these details via Trustpilot, but if you would prefer to reach out to us yourself, you can email us at feedback@healthassured.co.uk.
Kind Regards
Customer Solutions Team
Wish I had accessed this service earlier
From the initial assessment until the final session I was treated with nothing but respect and understanding.
I was assigned to Ruth Hill quickly and was able to access the support when I needed it.
I wish I had done this sooner as Ruth was supportive, non judgemental and helped me work through my worries with sympathy and wisdom. She has enabled me to face whatever my future holds without fear and axiety.
31 July 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear how Ruth has supported you and appreciate your kind words on their service
We will be sure to share this feedback with them and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Just had a very good Teams call
Just had a very good Teams call from Jasmine, she was very helpful and we had time to discuss all the concerns we have with staff health and sickness. She found a package that works for us and she managed to get a discount for us on that, Being a small company we are very grateful for this, every little helps.
31 July 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear how Jasmine has been able to support with some great advice on how to assist your individuals! We will be sure to share your feedback with them and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
The Wisdom app is very helpful and…
The Wisdom app is very helpful and informative. The counsellor appointed to me, was helpful with my problems, and guiding me through other routes which helped.
30 July 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review!
We are so glad to hear we could help and that you our Wisdom app helpful.
We will be sure to share your feedback with the team!
Kind Regards
Customer Solutions Team
Very supportive the lady i spopositive experience.ke to
Very supportive the lady i spoke to. Lots of help given to me. Non judgemental and very kind and factual cognitive advice on the website. Highly recommend.
29 July 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review!
We are so glad to hear we could help and that you would recommend our service.
We will be sure to share your feedback with the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Fully recommend
Sarah was really good - I felt really listened to and this really helped me work through what I needed thank you very much.
27 July 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review!
We are thrilled to hear that Sarah has been able to assist and support you! It is great to hear your kind words about the service and we will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
They can help
My counsellor was Sol and she is really nice and easy to talk to. My sessions with her have given me the courage to discuss issues that I haven’t spoken about in years. She even recommended a book to read that has immensely helped me understand why I do what I do.
27 July 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear that Sol has been able to assist and support you! It is great to hear your kind words about the service and we will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Very lovely and attentive professional
Very lovely, kind, attentive and helpful professional services. I would highly recommend them to anyone.
27 July 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear we could help and that you would recommend our sservice
We will be sure to share your feedback with the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
I found speaking to my counsellor to be…
I found speaking to my counsellor to be calming and and productive in giving me ways to calm me and different ways to process things that may "tip my thought process the wrong way " thank you
These sessions started sometime in May and finished today 27th July
1 May 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear your kind words on the service and we will be sure to share this feedback with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Councillor who I was speaking with…
Councillor who I was speaking with weekly was amazing. Can't thank her enough for helping me though so difficult times.
25 July 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear your kind words on our service and how the counsellor has supported you through a difficult time
Your feedback is appreciated and will be shared with the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
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