Headphones.com Reviews 

4,253
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stellar customer service, deeply helpful staff, and wonderful selection of audio equipment available. Buyers also appreciate the exceptionally fast delivery times and highly competitive prices found throughout the store. Many people mention that open-box items arrive in pristine condition and offer fantastic bargains. Some reviewers were not happy with unexpected pre-order delays and inventory mix-ups that left them waiting significantly longer than anticipated for their items. Consumers also noted that product pages were occasionally unclear regarding backordered merchandise, leading to frustrating communication gaps.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting exceptional sound quality and a... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

Consumers find price to be positive and consistently report great value and competitive pricing. Many... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying widely among consumers.... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt, helpful, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Still North America's best headphone company. Unless you're buying from Bloom Audio because you live close and can audition a set, I don't know what you're doing in the USA or Canada not buying anyt... See more

Rated 5 out of 5 stars

Gift cards are an awesome way to give someone you love or yourself a perfect audiophile gift. The ability to get them at a reduced cost a couple of times a year, makes them an even better deal. Love... See more

Rated 5 out of 5 stars

Headphones.com, is the first place I go, when looking for new gear. Their customer service is stellar, and they truly make even a small purchase a pleasant experience. They honestly want to ensure eve... See more

Rated 5 out of 5 stars

Bought an inexpensive open box DAC but the transaction was handled like I bought a new top-tier one. Packed in the original factory box with all paperwork, remote control and accessories. Great commu... See more


Company details

  1. Hi-fi shop
  2. Electronics Store

Written by the company

Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax

365-Day Returns

Written by the company

The only headphone store with 365-Day Returns
We believe that you deserve the perfect headphones and 30-days just isn't enough, which is why we offer 365-Day returns on your purchase! Some restrictions do apply. For further information, read our full policy here https://www.headphones.com/pages/365-day-returns

Fast & Free Same-Day Shipping

Free same-day shipping for all in stock items

We offer free same-day shipping within North America on all in-stock orders. Whether it's the $79 iBasso IT00 or the $4000 Focal Utopia, we make sure you get what you want, when you want it!

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(4,253)

194 reviews in the last 12 months

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Rated 5 out of 5 stars

The sale price made it possible to buy…

The sale price made it possible to buy the Arye Organic headphones. Headphones.com made it easy to pre-order. They shipped it timely and it arrived in great condition. The headphones are comforting and the sound is great.

1 July 2026
Rated 5 out of 5 stars

Dan Clark Audio E 3 closed back

For some unknown reason it took the delivery service an extra day for me to get the product.
No harm No foul. Delivered secure and intact.
Nice to have a free return policy, however, don't think I'll need it.
Purchased, DCA E3
Wonderful closed back headphone. Comfort, quality and value. A great package. Will require some burn in time -150 -200 hours. AND it DOES need power to fully reach the potential of the E3. I had the A/C and the dishwasher running and could not hear either. My amp is the Burson Conductor 3X GT. My music comes off the A&K Kann Ultra. Most music is in WAV format. Compared to my open backs the E3 is just a half step behind. But at half the price, unless you are a super detailed seeker, you will be very pleased with this set of cans and the service from Headphones.com

29 May 2026
Rated 5 out of 5 stars

The company did a great job

The company did a great job of keeping me informed about my order. Tracking was excellent and the default requirement for a signature is good. Follow up was quite nice, asking about my experience and how the company did. I plan to order more and wouldn't hesitate to recommend Headphones.com in the future.

8 June 2026
Rated 5 out of 5 stars

Excellent purchase experience

Had an excellent purchase experience with this store. Clear ordering and paying experience, and quick shipping and helpful tracking, along with helpful correspondence how-to emails in the event of questions or needed recommendations.

8 June 2026
Rated 5 out of 5 stars

Experienced a small problem with Chord…

Experienced a small problem with Chord mojo 2 when attempting to play. Contacted headphone.com and help desk worked for almost one hour. They helped resolve the issue, now all is good. The patience they demonstrated shows me they are serious about customer support. Thank you

10 June 2026
Rated 5 out of 5 stars

The headphones are outstanding

The headphones are outstanding, as was my entire experience with headphones.com. The order process, communication and tracking were perfect. I will always have them as my first option for reviews, community discussions and accessories.

3 June 2026
Rated 5 out of 5 stars

My order for the Open Box - Noble Fokus Apollo wireless headphones

I ordered a pair of the open box Noble Fokus Apollos. They did not arrive on time and I could not track them.
I sent one email to inquire about my order. April, researched the issue and quickly found another pair of open box Fokus and had them shipped expedited.
I have been a customer since 2009 and this was the first time I contacted customer support. April, made me feel very confident that your company will stand by their products and will quickly resolve any customer issues.
BTW- I am really enjoying the Fokus headphones with the dual drivers. The bass is deep and rich, not overpowering. The mids and highs are very detailed and all this results in a nice soundstage. I have not had any issues pairing these with any of my wireless sources. So, I'm very pleased with this purchase and Headphones.com's Customer Support.

28 May 2026
Rated 5 out of 5 stars

Quick and Accurate Shipment.

Quick and accurate shipment of an in-demand, pre-order item. Properly packed.

The Crinear Reference sounds very good so far - very transparent. I believe that the right and left units were somehow reversed in the package I received. I could not get them to fit until I reversed them. Some more labeling would help, and I hope they are in phase.

My only complaint would be that my credit card was charged for the second installment payment before the item was shipped. Maybe Headphones.com charges the balance once they receive the pre-order item from the manufacturer. This is my second purchase and I am sure there will be a few more.

27 May 2026
Rated 5 out of 5 stars

I am so Enjoying them

I am enjoying the i.e. m's that I purchased from you quite a bit. Your service has been very good and the product is fantastic. I'll leave it to others to give a more detailed impression of the sound quality. I'll just say that these may be the last i.e.m's that I will need to purchase

27 May 2026
Rated 5 out of 5 stars

Ordered and very swiftly received the…

Ordered and very swiftly received the new Crinear Reference IEMm Had seen mostly very positive reviews and am now in that same groupm Definitely worth the hype - and now definitely my own favorite IEMm And also now a Headphones.com customer for life. kudos and many thanks...

12 May 2026
Unprompted review

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