We got great service with a friendly, helpfull and honest sales lady. She tried her best to get the hotel we were after for the holiday in Greece and also matched the online price we'd been quoted!... See more
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Hi, we booked another Alfa coach holiday using the York office, it was from the new Alfa brochure, infact it was so new it wasn't even on the system yet so a young lady called Ruby had to do it via t... See more
The ladies at the branch in York are brilliant, they really go out of their way to make sure that your holiday is booked, they keep you informed and will check things on your behalf regarding outstand... See more
On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Low Ousegate, YO1 9QU, York, United Kingdom
- 01904 310007
4.9
Excellent
912 reviews
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Superb travel agents
Would not go anywhere else to book my holiday. The staff are beyond amazing. They go above and beyond to help and sort everything you need. They work great as a team to support each other so customers get the absolute best.
14 May 2026
Reply from Hays Travel - York
Vickie,
Thank you so much for your wonderful review! We are delighted to hear our team provided such an amazing experience and went above and beyond for you. We truly appreciate your loyalty.
Kind Regards
Hays Travel York
Did all our ‘homework’ first so quickly…
Did all our ‘homework’ first so quickly dealt with and sorted and left with the holiday we wanted . Thank you .
Spoilt by continuous phone ringing behind us . A busy Monday so can’t be helped .
Staff courteous as always .
12 May 2026
Reply from Hays Travel - York
Angela,
We're so glad we could help you find your ideal holiday! We appreciate your feedback regarding the phone noise aswell.
Kind Regards
Hays Travel York
Popped in on the off-chance of a little…
Popped in on the off-chance of a little break somewhere in UK in July. As usual I leave things till last minute!! In no time found me an 8 day break in a hotel in Devon on the seafront. Lovely, friendly service and no pressures.
8 May 2026
Reply from Hays Travel - York
Hi there,
We are so glad we could help you find a lovely 8-day break in Devon, even at the last minute! We appreciate your kind words about our friendly service.
Kind Regards
Hays Travel York
Cheerful helpful experienced staff
8 May 2026
Reply from Hays Travel - York
Elaine,
We appreciate your kind words.
Kind Regards
Hays Travel York
Amazing customer service
Our experience was great, me and my friend have never booked a holiday before so thought it would be best to come in and get advice and help booking. The lady who served us was so helpful and friendly so appreciated, sadly I don’t remember her name but I would definitely recommend her services. Thank you so much!
6 May 2026
Reply from Hays Travel - York
Jessica,
We appreciate you sharing your experience. We're so glad to hear that our team member was helpful and friendly during your first holiday booking. We will certainly pass on your kind words regarding the service you received.
Kind Regards
Hays Travel York
I went to Hay's for travel insurance
I went to Hay's for travel insurance. Sophia, the girl who organised it for me, was very friendly and helpful and patient too.
5 May 2026
Reply from Hays Travel - York
Elizabeth,
We're happy to hear that your experience arranging travel insurance was positive. We appreciate your kind words regarding our team member's helpfulness and patience.
Kind Regards
Hays Travel York
Booking was easy
Booking was easy, Sabian was very helpful, and informative nothing was to much trouble.
6 May 2026
Reply from Hays Travel - York
Lesley,
We appreciate your kind words and are so happy to hear that booking was easy and that our advisor was helpful and informative.
Kind Regards
Hays Travel York
Reply from Hays Travel - York
Jonathan,
We appreciate your kind words! We are so glad that you found our team welcoming and friendly.
Kind Regards
Hays Travel York
I was needing help and advice as this…
I was needing help and advice as this was my first solo holiday since my wife passed 4 years ago and I couldn't have found a better person than the one who helped me she was superb and so helpful.
Thanks again for your help.
30 April 2026
Reply from Hays Travel - York
Stephen Lambert,
We're so glad to hear that you received such excellent support during this significant trip. It's wonderful to know our team member could provide the help you needed. Thank you for sharing your positive experience!
Kind Regards
Hays Travel York
Cruise Booking
Ruby handled our recent 2028 cruise booking efficiently, keeping us updated throughout the process. As soon as the room was confirmed, she promptly sent over all the documents. Excellent customer service.
30 April 2026
Reply from Hays Travel - York
Tracy Timmins,
We appreciate your kind words regarding your cruise booking for 2028. We're happy to hear that you found our service efficient and our updates helpful. Thank you for your feedback!
Kind Regards
Hays Travel York
Great service
Becky was very helpful with booking our holiday to Florida. She got us a great price and explained everything in depth.
29 April 2026
Reply from Hays Travel - York
Rebecca,
We're so happy we could help you book your Florida holiday! It's great to hear that you got a great price and everything was explained thoroughly.
Kind Regards
Hays Travel York
We were made most welcome & the service…
We were made most welcome & the service was 5 star+. My husband passport would of been out of date but help was given & they renewed the passport on line for us after telling us where to go for the photos gave us the address to send the old passport to & to get it signed for. assistance was also booked for us. This is the reason we use Hays Travel. Rebecca makes it so easy & stress free
28 April 2026
Reply from Hays Travel - York
Christine,
We're happy to hear that the service we provided was beneficial. It's great to know that the assistance with the passport renewal and other arrangements made your travel preparations easier and stress-free. We appreciate your continued trust in our services and thank you for sharing your positive experience.
Kind Regards
Hays Travel York
Reply from Hays Travel - York
Gill,
We appreciate you sharing your continued positive experiences with us; thank you for your wonderful feedback.
Kind Regards
Hays Travel York
Our visit was entirely successful…
Our visit was entirely successful thanks to Molly's informed support and experience. We actually left with two holidays booked rather than just the one we expected.
We were very impressed.
18 April 2026
Reply from Hays Travel - York
Robert Fletcher,
We're happy that our informed support led to a successful visit, and that you booked two holidays! We appreciate you sharing your impressive experience with us.
Kind Regards
Hays Travel York
It was so easy and we felt confident…
It was so easy and we felt confident about our travel arrangements.
14 April 2026
Reply from Hays Travel - York
Katherine
We're happy to hear that your booking experience was easy, and you felt confident in our travel arrangements. Thank you for your review!
Kind Regards
Hays Travel York
Friendly knowledgable service
Friendly knowledgable service. An all around professional experience booking my trip.
12 April 2026
Reply from Hays Travel - York
Frank,
We appreciate your kind words! We are so glad we could provide you with a professional and knowledgeable booking experience.
Kind Regards
Hays Travel York
Very helpful staff.Sabina was full of…
Very helpful staff.Sabina was full of information and helped us to quickly book the holiday we were looking for.
17 April 2026
Reply from Hays Travel - York
Mrs Adams,
We're happy to hear that our staff was so helpful. We appreciate you mentioning how quickly we were able to assist you in booking your holiday.
Kind Regards
Hays Travel York
Personal service
Personal service was what we wanted for booking our first ever cruise for next year so we wanted to be able to ask questions and get advice. Hays were very helpful and knowledgeable and were able to communicate with the cruise operator directly. It made booking it easier on this occasion. Very helpful staff.
13 April 2026
Reply from Hays Travel - York
Christine,
We appreciate your feedback. We're happy to hear that our team's knowledge and direct communication with the cruise operator made booking your first cruise easier. We're glad we could provide the personal service you wanted.
Kind Regards
Hays Travel York
Family holiday
I found Sabina very easy to talk to and very efficient when booking our holiday.There were a few complications which were sorted out with no fuss.
10 April 2026
Reply from Hays Travel - York
Kevin Sear,
We appreciate you sharing your experience and are so glad to hear that the booking process was easy and efficient, even with a few complications.
Kind regards
Hays Travel York
Always a pleasure to book with the hays…
Always a pleasure to book with the hays staff, lendal bridge york, pleasant , helpful, they go out of there way to help you get the best deals, sometimes even cheaper than stated on either brochure or internet prices, would not fail to recommend hayes travel, many many thanks ladies
31 March 2026
Reply from Hays Travel - York
Helen Casey,
We appreciate your kind words about our team's dedication to finding the best deals for you. We're happy to hear that you had a pleasant booking experience and we look forward to helping you again.
Kind regards
Hays Travel York
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