Racheal was excellent in helping me choose the right holiday for me! She was very knowledgeable and nothing was too much trouble and made the whole process simple. Excellent. Would have no problem... See more
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Hays always gives a warm welcome and provides a very patient and excellent service. Raechel could not have been more helpful, finding us exactly what we were looking for. Hays is usually our first por... See more
Company replied
We have booked previous holidays with Hays and would always return now. We have chosen a big holiday for 2028 and Cat sent all relevant details and then sorted it all on our return to the shop so we a... See more
Company replied
Following the death of my wife in January and the need to cancel our planned holiday in September, Cat at your Yate office was so kind and helpful it encouraged me to book a holiday through you for 20... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 East Walk, BS37 4AS, Yate, United Kingdom
- 01454534036
4.9
Excellent
984 reviews
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Friendly and helpfull
25 April 2026
Reply from Hays Travel - Yate
Thank you, have a lovely time on your cruise, Sharon
Reply from Hays Travel - Yate
Thank you, Rebecca
Thank you to Cat who kept me updated…
Thank you to Cat who kept me updated over the last 6 months whilst we waited for the prices to be released for our 2027 holiday to Canada. Her communication, knowledge and friendliness is excellent and our holiday has now been arranged. I know Cat will keep me updated with the progress of our booking.
17 April 2026
Reply from Hays Travel - Yate
Hi Dawn, Thank you for the lovely comments it was my honor in helping get this booking over the line I hope you all have a great time. Cat
As a first time customer I was pleased…
As a first time customer I was pleased with the level of service I received. Sophie was very helpful and did what she could do on the day but with the booking centre closed she offered to ring them first thing next day and get back to me. Would be happy to return ag
ain as a customer.
28 April 2026
Reply from Hays Travel - Yate
Thank you, have a nice time in Jersey. Sophie
Reply from Hays Travel - Yate
Thank you, have a lovely time in Greece, Emily
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish. Everything was arranged over the phone, which made the whole process so easy and stress-free. The attention to detail, patience, and professionalism were outstanding. I felt completely confident throughout, and everything was handled perfectly. Highly recommend!
19 April 2026
Reply from Hays Travel - Yate
Hi Marie thank you for the glowing 5 * review I hope you all have the best time away. Catalina
Mariana was amazing very helpful I…
Mariana was amazing very helpful I would definitely go there for another holiday I would recommend heys travel to everyone .
2 April 2026
Reply from Hays Travel - Yate
Sally, thank you very much for you lovely review! Have a lovely tour in Japan. Kateryna
I haven’t used a travel agent for 10…
I haven’t used a travel agent for 10 years! Hays will be my first stop in future. Excellent so far. Good communication. Explained exactly what I wanted and the sales person found perfect fit and sent me details immediately. Booking went very smoothly. Looking forward to collecting tickets in the near future. ✅
21 April 2026
Reply from Hays Travel - Yate
Doreen, thank you very much! Have a wonderful time in Italy . Kateryna
Excellent support and care from Jo
Jo has been supporting me to arrange a once in a lifetime time trip to NZ to stay with my friend, her knowledge understanding, support, and enthusiasm has helped me make informed choices and important decisions for my holiday of a life time it’s much appreciated .
20 April 2026
Reply from Hays Travel - Yate
Hi Felicity, thank you so much for your kind comments, it was a pleasure to book your flight, and I look forward to hearing all about your adventures, I am very jealous. Kind regards Jo
Emily made experience easy and painless…
Emily made experience easy and painless as first time booking cruise, she took us through all aspects. Great.
18 April 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, I hope you have a great time, Emily
Reply from Hays Travel - Yate
Thank you for the lovely 5* review I hope you had a great time. Cat
Made us feel well looked after and…
Made us feel well looked after and answered our questions professionally
5 April 2026
Reply from Hays Travel - Yate
Thank you for the 5* review we hope you have a great time.
The staff were very helpful and plight…
The staff were very helpful and plight nothing was to much bother
11 April 2026
Reply from Hays Travel - Yate
Thank you for the lovely comments have a fabulous time.
Very knowledgeable and friendly member…
Very knowledgeable and friendly member of the team. Took time to fully explain the details of our holiday
11 April 2026
Reply from Hays Travel - Yate
Thank you for your kind words enjoy your break.
First time booking a coach holiday
As this was the first time my husband and myself had booked a trip like this Emily was very helpful and found out the answers to our questions if she wasn't sure herself before booking the trip for us.
Being over 80 is was lovely having her sort it all for us.
8 April 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, I hope you have a lovely time, Emily
Reply from Hays Travel - Yate
Thank you for the 5* review enjoy your trip.
The young lady was very helpful and…
The young lady was very helpful and made booking our holiday so much easier than using the library
3 April 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments and 5* review.
Sophie was great Shane that P&O sold…
Sophie was great Shane that P&O sold out of the deal but Sophie saved the day. Great experience thanks
2 April 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments.
very friendly and knowagble
1 April 2026
Reply from Hays Travel - Yate
Thank you, have a great time, Emily
Very polite/pleasant
Very polite/pleasant
Helpful and knowledgeable and accommodating explained all booking details and all around happy with the service
1 April 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments have a great trip.
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