Hays Travel - Yarm Reviews 

Staff were courteous and helpful in booking .

Shannon lovely and really got what we wanted.

Helen listened to what we said and came up with a holiday to suit our needs
We’re flying locally and to a destination new to us
She was patient and provided us with a breakdown so that we could decide if it was the correct choice for us
After a coffee in a local coffee shop we contacted the branch and made a booking

Looked on all popular holiday websites as wanting to book for August. Decided to pop into Hays Travel in Yarm and spoke to Karen who listened to what beach holidays we liked. Within 10 minutes Karen found us an amazing deal in August for 10 nights all inclusive 4* adults only hotel in Tenerife which we booked straight away. I have gone back onto websites I normally use and still can't find the exact holiday any cheaper.
Karen has also found us a holiday in Feb 27 for a gr8 deal.
Guys if you want fantastic customer service, cheap holidays and no stress Karen from Hays is your gal.
Thank you from 2 very happy customers 😊

Excellent service provided by Becki,spent a lot of time with us discussing various options,very knowledgeable which resulted in us booking two trips…..well done👏👍

Becky was great. Answering all our questions truthfully. Very efficient, will definitely book again.
Thank you Becky

Pleasant , helpful , patient and knowledgeable assistant named Karen at Yarm Branch

I was made to feel welcome when I entered the branch. A comprehensive range of holidays was shown to me and I was given time to choose; at no point was I put under pressure. Having booked my holiday, the whole process was explained to me and I was treated professionally throughout

Helen was very helpful and nothing too much trouble in securing our holiday to Majorca

Friendly helpful staff.

Excellent service, very responsive, put together a cruise trip with flights and extra night stay that was perfect for our needs. Many thanks to Becki for all the help.

Booked a short break to the sunshine for myself and my daughter. Staff were reassuring and Becki found a lovely hotel in Mallorca which suited our specific dates, budget
and airport choice.
Also assisted in downloading the App on my phone.
Lovely experience booking through the store. I much prefer face to face than online and I was not dissapointed.

Hi I have purchased some travel money today only £50 and I explained it was just for tips not realising there was a buy back of £3.95 added this was never offered as an extra or asked if required just added on which I feel was a little underhanded not sure if the staff get commission.
The lady quickly said that’s £51.08 with buyback you will be able to tap the screen not offering the extra service to the customer.
I called the shop the lady was very polite but nervous with her explanation saying I told you about the buyback but only quickly at the time of payment and not offering this service beforehand.
Come on Hays if you offer a service please explain to the customer do not miss sell.

Absolutely fabulous customer service again always come to Hays Yarm great team and Rashida is great always makes sure everything is just perfect for us!!❤️

The lady was patient, attentive and understood what I was looking for.

Friendly quick service

Rashida was very helpful in finding the right hotel and trip to Barcelona, she showed me the hotel and different places that were nearby

The general welcome when we arrived and the excellent help from the agent

Amazing team, always very helpful and knowledgeable.

Staff helpful as always, found the accomodation required and holiday booked