Ella and then on a later visit Chloe were extremely helpful, informative and sorted out our holiday with no fuss at all. Much easier when you have a rep in front of you who knows their stuff and can g... See more
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Friendly and helpful staff. Also had a very good helpful experience with your telephone operator, named Rebecca on a Leeds telephone number, who liaised with me over several days. Thanks for all... See more
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The whole transaction was a pleasant experience,the rep Isla was attentive ,listened to our requirements,made a couple of useful suggestions and made it easy. The cost was exactly he same as online bu... See more
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The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
4.9
Excellent
2K reviews
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Outstanding service
Chloe was amazing, she has helped us to plan a bespoke trip for our Silver Wedding trip. Nothing was too much trouble and she has made sure all flights, transfers, main excursion, cruise and hotels are sorted. Amazing! Thank you 😊
29 August 2026
Reply from Hays Travel - White Rose
Thank you for your lovely feedback, glad we managed to sort out your perfect holiday - Chloe :)
The one thing that made my experience…
The one thing that made my experience better was how Ellie was very understanding in what we wanted from our cruise booking.
Excellent service.
So Thankyou
Mr G heptinstall
20 August 2026
Reply from Hays Travel - White Rose
Heptinstall,
Thank you for your fantastic review! We're so pleased to hear that our colleague was very understanding and provided excellent service for your cruise booking. We truly appreciate your kind words.
Kind Regards
Hays Travel Huyton
Reply from Hays Travel - White Rose
Thank you for your lovely feedback :)
Ella and the team are brilliant
Ella and the team are brilliant
I will always use Hayes at Whiterose to book all my holidays from now on
18 August 2026
Reply from Hays Travel - White Rose
Claire Hobson ,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a brilliant experience with our team. We look forward to helping you with all your future holiday bookings!
Kind Regards
Hays Travel Huyton
Reply from Hays Travel - White Rose
Thank you for your wonderful feedback! We are so pleased to hear that you consistently find our staff to be amazing and friendly.
We always use Hays Travel …
We always like to use Hays Travel White Rose. The staff are always really helpful and friendly. I have usually found where I want to go online then use Hays to book our holiday. They print everything out and offer to help with checking in and print out tickets. Fabulous service from here.
25 August 2026
Reply from Hays Travel - White Rose
Sally Dhesi,
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides helpful and friendly service, and that you appreciate our assistance with all the details of your holiday. We look forward to helping you book your next adventure!
Kind Regards
Hays Travel Huyton
Luke was great as always attentive
Luke was great as always attentive, friendly 5 stars
23 August 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided such attentive and friendly service. We truly appreciate your kind words.
Great helpful staff
We have used Hays Travel over the last few years to book our holidays. We keep going back to them because the service is brilliant. The staff are really friendly very efficient and nothing is too much trouble. The booking service is quick and easy. Would recommend them to anybody.
16 August 2026
Reply from Hays Travel - White Rose
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently have such positive experiences with us. We truly appreciate your loyalty and kind recommendation.
As always great experience
As always Michaela was very helpful and friendly and was happy to chat about previous holidays booked through Jess as Michaela wasn’t around at the time of booking them. Both lovely helpful girls
23 August 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful and friendly service. It's always a pleasure to assist with your holiday plans!
Fantastic Friendly Service
The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also came up with some great suggestions of places to go and what would be best. She also managed to find us the perfect holiday way under budget too. She definitely knew everything about the places we wanted to go too, very knowledgeable. We were in there for quite a long time with 4 young children too and her patience was appreciated. Would definitely use Hays Travel again.
22 August 2026
Reply from Hays Travel - White Rose
Thank you for your lovely Feedback, so happy we could help :)
I just enquired about a destination
I just enquired about a destination, & I finished up getting exactly what I wanted, tailor made for me.
19 August 2026
Reply from Hays Travel - White Rose
Lisa Wall,
We are so happy to hear that we were able to create the perfect tailor-made destination for you. We hope you have an absolutely wonderful trip!
Kind Regards
Hays Travel Huyton
The staff are professional
The staff are professional, friendly and knowledgeable. Allissa was really patient with us when we were trying to make up our minds. We use Hays Travel all the time for peace of mind to ensure we don't get scammed using the Internet. Brilliant, excellent service. Thank you.
20 August 2026
Reply from Hays Travel - White Rose
Mr Martin Cullen,
Thank you so much for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us and that our team was able to assist you so patiently. We truly appreciate your trust in us for your travel needs.
Kind Regards
Hays Travel Huyton
Fabulous customer service
11 August 2026
Reply from Hays Travel - White Rose
Aww thank you so much for the lovely reviews :) Luke
Very helpful agent
Very helpful agent. Went through different choices for us and recommended a hotel well for our trip to Nashville. Explained everything to us. Thank you Ella.
16 August 2026
Reply from Hays Travel - White Rose
Christine from Wakefield,
Thank you for your wonderful feedback! We are so pleased to hear that our agent was very helpful in finding the perfect hotel for your trip and explained everything clearly. We appreciate you choosing us.
Kind Regards
Hays Travel Hastings
Sophie was a great help
Sophie was a great help, from we walked in till we left it was a great experience
16 August 2026
Reply from Hays Travel - White Rose
Chloe,
Thank you for your wonderful review! We are so pleased to hear that you had such a great experience with us from start to finish. We'll be sure to pass on your kind words.
Kind Regards
Hays Travel Hastings
The lady that booked our holiday was…
The lady that booked our holiday was really nice and friendly and bet the price that we had got
16 August 2026
Reply from Hays Travel - White Rose
Suzanne Mellor,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our team member and that we were able to beat the price you had.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - White Rose
Carol,
Thank you for your wonderful review! We are so pleased to hear that you consistently receive excellent service. Your kind words are truly appreciated.
Kind Regards
Hays Travel Hastings
Michael was fantastic
Michael was fantastic, listened and worked with us. Created a fabulous cruise holiday for me and my friend who’s 60th birthday is in 2028
15 August 2026
Reply from Hays Travel - White Rose
lianne vickers,
Thank you for your wonderful review! We're so pleased to hear that we were able to create such a fabulous cruise holiday for you and your friend's special 60th birthday celebration. We appreciate you choosing us!
Kind Regards
Hays Travel Hastings
Booked our 2027 holiday to Switzerland…
Booked our 2027 holiday to Switzerland 🇨🇭 with Hays Travel and through listening to what we were looking for and guiding us through what was available we really did get a great service. Thanks Sophie.
16 August 2026
Reply from Hays Travel - White Rose
customer,
Thank you for your wonderful review! We are so pleased to hear that you received such great service and that we could help you plan your exciting 2027 holiday to Switzerland. We appreciate your kind words.
Kind Regards
Hays Travel Hastings
Used hays travel for a number of years…
Used hays travel for a number of years never had any problems and straight forward prices no hidden costs nice friendly staff
16 August 2026
Reply from Hays Travel - White Rose
Thankyou so much for the lovely feedback! :)
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