Sean was his usual bright helpful self who is always enthusiastic when we chat. Sean helped us make the right decisions for our cruise in 2027 which we are grateful for. We have worked with Sean for... See more
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Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
Company replied
All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
Company replied
Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
812 reviews
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Best Christmas market experience
The company is very friendly, helpful and has only your experience in mind.They find out where you want to go and when,then they tailor it just for you.Including getting you to and from your destination quickly,safely and at a reasonable cost.
17 September 2025
Reply from Hays Travel - Westbourne
Thankyou :)
Very efficient
Very efficient , knowledgeable and helpful
James sorted our booking out with help along the way from Sean and Paula.Good team.I love that Hays prints our tickets off - proper old fashioned service although it never went out of fashion.
19 December 2025
Reply from Hays Travel - Westbourne
Thank you for your kind words
We like to chat with Simon
We like to chat with Simon, a knowledgeable and friendly chap who got us the perfect cruise for my 80th birthday in 2027. Hays are the best without a doubt. Happy Christmas and a prosperous 2026
13 December 2025
Reply from Hays Travel - Westbourne
Thanks for your lovely comment. So Happy that we found the perfevt cruise for you :)
Reply from Hays Travel - Westbourne
Thankyou so much and I hope you have a great holiday
Sorted a dedicated package holiday to a…
Sorted a dedicated package holiday to a town and hotel of our choice
5 December 2025
Reply from Hays Travel - Westbourne
Thankyou for your review, I am so glad that we were able to book your holiday :)
Booked with James
Great service as always. Booked weekend break easy using James. Friendly and helpful and all done quickly and efficiently
5 December 2025
Reply from Hays Travel - Westbourne
Thank you, hope you have an amazing holiday
Book with confidence!
Always a fantastic experience booking through Hayes!
Attention to detail for the best deals around.
Sean is very personable to deal with whether in office or over the phone.
27 November 2025
Reply from Hays Travel - Westbourne
Thank you for your very kind comments, it is always a pleasure to help you with your holiday plans and I look forward to speaking to you again soon.
Kind regards
Sean
Advisor was attentive listened and…
Advisor was attentive listened and soused a holiday that suited our needs
3 December 2025
Reply from Hays Travel - Westbourne
Thank you for sharing your positive comments about booking your cruise with us. It is appreciated. Kind Regards, Tanya
I received exactly what I expect
30 November 2025
Reply from Hays Travel - Westbourne
Thank you, hope you have a great holiday
We booked out trips with Simon who was…
We booked out trips with Simon who was very helpful and knowledgeable with good suggestions on where and when to travel.
30 November 2025
Reply from Hays Travel - Westbourne
Thankyou for your lovely review :)
Fred Olsen Cruise Booking
Hays Travel really looked into my needs and took a lot of time and trouble to make the right booking for ma.
I would have no qualms in recommending them to my friends
23 November 2025
Reply from Hays Travel - Westbourne
Thank you for your response. Always lovely to see you and help arrange your holidays. We hope you have a lovely cruise and thank you for recommending us to your friends. Rebecca
I visited the West Bourne branch
I visited the West Bourne branch, I wanted a Cunard brochure, they didn’t have one, but very helpful in asking what I was after, printed me a sheet with the options and found prices! I had also visited the Romsey branch a couple of times and they had done none of this, but they did phone when the brochure was in!
26 November 2025
Reply from Hays Travel - Westbourne
Thankyou for your lovely review :)
excellent service from knowledgeable…
excellent service from knowledgeable agent. Long waiting time due to slow computer connection
25 November 2025
Reply from Hays Travel - Westbourne
Thank you for your review - much appreciated.
We apologise for the slow computer connection on that day.
Glad we were able to assist with booking your holiday :)
A pleasure to deal with
Found my holiday without fuss as they always do. A pleasure to deal with. Many thanks
25 November 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments - it's always a pleasure :)
Tanya was great
Tanya was great; provided a very high level and standard of customer service
22 November 2025
Reply from Hays Travel - Westbourne
Thankyou for your comments
Reply from Hays Travel - Westbourne
Thank you, I hope you have an amazing holiday
great experience
We had a great helpful experience booking a cruise with Hays .
Paula went above and beyond helping us finding what we wanted , explaining everything .
Sorry nice being able to go into the shop and sort things out face to face .
15 November 2025
Reply from Hays Travel - Westbourne
Thank you so much for your kind words. Much appreciated and it was a pleasure helping you all
Helpful efficient friendly patient staff
16 November 2025
Reply from Hays Travel - Westbourne
Thank you for your review. We appreciate such lovely feedback
Reply from Hays Travel - Westbourne
Thankyou so much for those lovely comments :)
Excellent attentive friendly service
Excellent attentive friendly service. Very impressed. Came away with a holiday of a lifetime booked and in our budget.
Fantastic. Thank you
9 November 2025
Reply from Hays Travel - Westbourne
Thank you so much for your lovely review, it was a pleasure meeting you and booking your holiday. Best wishes, Tanya :)
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