Sean was his usual bright helpful self who is always enthusiastic when we chat. Sean helped us make the right decisions for our cruise in 2027 which we are grateful for. We have worked with Sean for... See more
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Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
Company replied
All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
Company replied
Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
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Friendly and helpful
Friendly, helpful, knowledgeable staff who made the booking process easy. Much more help and a better price than going through the cruise company directly. She followed up any queries immediately and was very informative and helpful in choosing the right package for us. We would definitely use this company again to book another holiday.

Reply from Hays Travel - Westbourne
Excellent service as always
Excellent service as always, extremely professional & helpful staff.
We book with Hays every year as the service is 10/10 ⭐️ and competitive prices

Reply from Hays Travel - Westbourne
Booking ease
The whole booking process so was so easy for me. I had constant quick contact with Skye and she answered all of my queries.

Reply from Hays Travel - Westbourne
Thank you to Simon and Skye for all…
Thank you to Simon and Skye for all your help booking our next cruise. We always use Hays Travel in Westbourne as nothing is too much trouble even when we had to change one of the cabins to a different one 5 mins after booking!

Reply from Hays Travel - Westbourne
Great service
I always have very good friendly service from Westbourne branch. The staff always try their best to find us the perfect holiday.

Reply from Hays Travel - Westbourne
Helpful lady who organised a Danube…
Helpful lady who organised a Danube river cruise for four of us - all good so far!

Reply from Hays Travel - Westbourne

Reply from Hays Travel - Westbourne
I had a very good experience booking my holiday. It was the first solo holiday for me and they made it much easier than I expected.
I had a very good experience

Reply from Hays Travel - Westbourne
Paula took over the booking so I knew…
Paula took over the booking so I knew everything would be ok Thank you

Reply from Hays Travel - Westbourne
Shaun is always very helpful and makes…
Shaun is always very helpful and makes life easy when booking with a family of 10, all with different need. Excellent

Reply from Hays Travel - Westbourne
Paula was extremely helpful and came up…
Paula was extremely helpful and came up with some things I hadn’t thought about. She also dealt with paperwork for me. Very knowledgeable and professional. The atmosphere is very relaxed and friendly. I intend to use this office rather than go online which can be frustrating, particularly when you can’t actually speak to a person.

Reply from Hays Travel - Westbourne
I thought Paula was very professional…
I thought Paula was very professional and informative with attention to detail. There was no rush and it was a relaxed experience. There was a friendly atmosphere in the bureau generally.

Reply from Hays Travel - Westbourne
Hays Travel Westbourne FANTASTIC
Paula is fantastic at making you feel wonderful .she is excellent at customer servuce as is everyone in Westbourne Hays Travel

Reply from Hays Travel - Westbourne

Reply from Hays Travel - Westbourne
Sean got me many quotes which helped me…
Sean got me many quotes which helped me work out the best dates to travel and save a significant amount of money.

Reply from Hays Travel - Westbourne

Reply from Hays Travel - Westbourne
Qualiry service, every time!
Rebecca went out of her way to explore options fir my wishes and spent alot of effort doing so. She was friendly, accomodating and patient and found me a good deal.
Hayes is always helpful and I have found the money exchange desk efficient and conveniently close to home.
5 star in every aspect

Reply from Hays Travel - Westbourne
Great service
With first received amazing attention and options from Sean. And then our followup visit to make booking we saw Simon who was equally very helpful.

Reply from Hays Travel - Westbourne
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