Hays Travel - Westbourne Reviews 

813
TrustScore 5 out of 5

4.9

68 Poole Road, BH4 9DZ Westbourne, GB


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Rated 5 out of 5 stars

Sean was his usual bright helpful self who is always enthusiastic when we chat. Sean helped us make the right decisions for our cruise in 2027 which we are grateful for. We have worked with Sean for... See more

Rated 5 out of 5 stars

Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more

Company replied

Rated 5 out of 5 stars

All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 68 Poole Road, BH4 9DZ, Westbourne, United Kingdom

  • 01202 765406

4.9

Excellent

TrustScore 5 out of 5

813 reviews

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4.9

All reviews

(813)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and helpful

Friendly, helpful, knowledgeable staff who made the booking process easy. Much more help and a better price than going through the cruise company directly. She followed up any queries immediately and was very informative and helpful in choosing the right package for us. We would definitely use this company again to book another holiday.

21 February 2026
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Reply from Hays Travel - Westbourne

Thank you so much for your review and kind words.
It was a pleasure to help.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, extremely professional & helpful staff.

We book with Hays every year as the service is 10/10 ⭐️ and competitive prices

21 February 2026
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Reply from Hays Travel - Westbourne

Thank you so much for your lovely comments, your booking and review are much appreciated. Tanya :)

Rated 4 out of 5 stars

Booking ease

The whole booking process so was so easy for me. I had constant quick contact with Skye and she answered all of my queries.

19 February 2026
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Reply from Hays Travel - Westbourne

Thank you for your lovely comments. It was a pleasure to book your holiday :)

Rated 5 out of 5 stars

Thank you to Simon and Skye for all…

Thank you to Simon and Skye for all your help booking our next cruise. We always use Hays Travel in Westbourne as nothing is too much trouble even when we had to change one of the cabins to a different one 5 mins after booking!

11 February 2026
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Reply from Hays Travel - Westbourne

Thank you for your lovely comments. Was a pleasure to book your cruise :)

Rated 5 out of 5 stars

Great service

I always have very good friendly service from Westbourne branch. The staff always try their best to find us the perfect holiday.

8 February 2026
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Reply from Hays Travel - Westbourne

Thank you for your lovely words - was a pleasure :)

Rated 5 out of 5 stars

Helpful lady who organised a Danube…

Helpful lady who organised a Danube river cruise for four of us - all good so far!

8 February 2026
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Reply from Hays Travel - Westbourne

Thank you for your positive review, it was a pleasure arranging your holiday. Thank you, Tanya :)

Rated 5 out of 5 stars

Excellent service from Rebecca .

Excellent service from Rebecca .

7 February 2026
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Reply from Hays Travel - Westbourne

Thank you for your 5* review. It was lovely to arrange your holiday and I look forward to seeing you again soon. Rebecca

Rated 5 out of 5 stars

Shaun is always very helpful and makes…

Shaun is always very helpful and makes life easy when booking with a family of 10, all with different need. Excellent

8 February 2026
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Reply from Hays Travel - Westbourne

Thank you for your kind comments, it is always a pleasure to help you get your family holidays booked. If there is anything else I can help you with then please let me know, if not I look forward to seeing you again soon.

Kind regards
Sean

Rated 5 out of 5 stars

Paula was extremely helpful and came up…

Paula was extremely helpful and came up with some things I hadn’t thought about. She also dealt with paperwork for me. Very knowledgeable and professional. The atmosphere is very relaxed and friendly. I intend to use this office rather than go online which can be frustrating, particularly when you can’t actually speak to a person.

6 February 2026
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Reply from Hays Travel - Westbourne

Thank you very much for your review and kind words. They are much appreciated :)

Rated 5 out of 5 stars

I thought Paula was very professional…

I thought Paula was very professional and informative with attention to detail. There was no rush and it was a relaxed experience. There was a friendly atmosphere in the bureau generally.

3 February 2026
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Reply from Hays Travel - Westbourne

Many thanks for your review. Always good to get great feedback :)

Rated 5 out of 5 stars

Hays Travel Westbourne FANTASTIC

Paula is fantastic at making you feel wonderful .she is excellent at customer servuce as is everyone in Westbourne Hays Travel

3 February 2026
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Reply from Hays Travel - Westbourne

Thank you SO much for your review. Always happy to help :)

Rated 5 out of 5 stars

Sean got me many quotes which helped me…

Sean got me many quotes which helped me work out the best dates to travel and save a significant amount of money.

20 January 2026
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Reply from Hays Travel - Westbourne

Thank you for booking with us again, I am glad we were able to get you a good deal for your city break. We look forward to seeing you again soon,

Kind regards
Sean

Rated 5 out of 5 stars

Qualiry service, every time!

Rebecca went out of her way to explore options fir my wishes and spent alot of effort doing so. She was friendly, accomodating and patient and found me a good deal.
Hayes is always helpful and I have found the money exchange desk efficient and conveniently close to home.
5 star in every aspect

27 January 2026
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Reply from Hays Travel - Westbourne

Thank you for your lovely review. It was great to find you the perfect escape. I hope you will both have a wonderful time and will be in touch nearer the time regarding tickets. Rebecca

Rated 5 out of 5 stars

Great service

With first received amazing attention and options from Sean. And then our followup visit to make booking we saw Simon who was equally very helpful.

26 January 2026
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Reply from Hays Travel - Westbourne

Thank you for your kind comments, I am glad between us we were able to get your holiday plans sorted. We look forward to seeing you again soon, and if there is anything further we can help you with please let us know.

Kind regards
Sean & Simon

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