Sean was his usual bright helpful self who is always enthusiastic when we chat. Sean helped us make the right decisions for our cruise in 2027 which we are grateful for. We have worked with Sean for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
Company replied
All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
Company replied
Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
813 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sophie was excellent
Sophie was excellent , friendly , efficient , professional and explained everything in detail.
1 July 2026
Reply from Hays Travel - Westbourne
Thank you for you lovely feedback. It was a pleasure booking your holiday!
Kind Regards
Sophie
Our bookings were sorted and made
Our bookings were sorted - Best flights in our chosen days identified and booked.
27 June 2026
Reply from Hays Travel - Westbourne
Thank you for your positive review, it was a pleasure making your holiday arrangements :)
Sean is always helpful professional and…
Sean is always helpful professional and friendly and I have complete confidence in him and the company.
21 June 2026
Reply from Hays Travel - Westbourne
It is always a pleasure to help you and the family with your holiday arrangements. I am sure you will have a great time with the celebrations, and I look forward to hearing from you again soon.
Kinds regards
Sean
Brilliant
Very friendly and knowledgeable. Organised another holiday for us resolving all possibilities difficulties and offered suitable alternatives.
26 June 2026
Reply from Hays Travel - Westbourne
Thank you for your wonderful feedback! I am so pleased to we could help you organize your holiday and resolve any potential difficulties.
Kind Regards
Tanya
Hays Travel
James coming on leaps and bounds.
James, not being able to make two internal accounts marry together, with Simon's help created my short holiday as quickly as was possible.
Sean the Branch Manager at Hays Westbourne runs a great travel agency with a strong core team.
25 June 2026
Reply from Hays Travel - Westbourne
We're so happy to hear that our team was able to assist you efficiently with your holiday plans. We appreciate you acknowledging the dedication of our colleagues. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Always a pleasure to visit Hays Travel…
Always a pleasure to visit Hays Travel knowing they will arrange requirements for all my holiday needs.
With their expertise I have always felt confident booking with them and would highly recommend this company.
16 June 2026
Reply from Hays Travel - Westbourne
Thank you for your wonderful review! We are so pleased to know you feel confident booking with us and that we can always arrange your holiday needs. We appreciate your recommendation!
Kind Regards
Hays Travel
Great service from all staff at…
Great service from all staff at Westbourne as usual.
Booking process excellent
21 June 2026
Reply from Hays Travel - Westbourne
Thank you for your 5* review and returning to us again. We enjoy helping you find your holiday and look forward to seeing you again soon. Rebecca :)
Staff at Westbourne were incredibly…
Staff at Westbourne were incredibly helpful and dealt with us patiently and professionally
19 June 2026
Reply from Hays Travel - Westbourne
Thank you for your honest review. We always try our best to find the right holiday for our customers and allowtime to consider the options. I am so glad you decided to book yesterday and look forward to seeing you in the branch again soon. Rebecca :)
Excellent
James, was very good and gave us an amazing deal. He found the right destination for us and showed us different options!
7 June 2026
Reply from Hays Travel - Westbourne
I am glad I was able to help you with finding your perfect holiday
Good service
3 June 2026
Reply from Hays Travel - Westbourne
Thank you for your review. We are always happy to help :)
Tanya in Hays in Westbourne was patient…
Tanya in Hays in Westbourne was patient and helpful as we chose our holiday.
7 June 2026
Reply from Hays Travel - Westbourne
Thank you for taking the time to write a review, your booking is appreciated and it was a pleasure booking your holiday. Thank you.
As always Hayes Travel
As always Hayes Travel, and Simon this time, were super helpful & patient. We've booked many holidays through them and each time you leave feeling confident with the arrangements made 🙂
6 June 2026
Reply from Hays Travel - Westbourne
Thankyou so much for your lovely comment
Tavira
Pleasant and professional very helpful and Tanya went out of her way to get things sorted thanks Hayes of bournemouth
4 June 2026
Reply from Hays Travel - Westbourne
Thank you so much for leaving your review, your booking is appreciated and we hope you have a lovely holiday in Tavira. Thank you Tanya and Sophie :)
Nothing to particularly to love or…
Nothing to particularly to love or hate. Did not really advise just took the cruise lines deal.
30 May 2026
Reply from Hays Travel - Westbourne
Thank you for taking the time to reply,and I am sorry you feel this way. Following on from your conversation with my colleague James, due to this booking being made on board we are only able to offer you flights for your financial protection through the cruise line that you booked with. If you would like to discuss this any further then please feel free to give me a call or pop in and see me.
Kind regards, Sean
Branch Manager
Reply from Hays Travel - Westbourne
Thankyou so much - its always a pleasure to help you book your holidays :)
The member of staff Simon
The member of staff Simon, helps by guiding me through my regular bookings. Is always helpful.
30 May 2026
Reply from Hays Travel - Westbourne
Thankyou - I always enjoy our chats on a Friday - brightens my week up
Reply from Hays Travel - Westbourne
Thanks so much - so happy I was able to help you book your holiday
I have been dealing with Westbourne…
I have been dealing with Westbourne office for over ten years. The staff Vicky (R.I.P) than Rebecca now Shurn and new young staff . Nothing is to much trouble and always willing to help keep up the good work.
14 May 2026
Reply from Hays Travel - Westbourne
Thank you for you review of the service we provide. Always lovely to see you and help you. See you again soon, Sean and team
Saw Tanya in Westbourne branch
Saw Tanya in Westbourne branch, excellent service and vast knowledge. She did everything for us and took all the stress away
28 May 2026
Reply from Hays Travel - Westbourne
It was a pleasure booking your holiday . Thank you so much for the lovely review, it is most appreciated. Tanya :)
A travel agent who works hard to deliver
Once again, Simon C. at Hays Westbourne helped us achieve exactly the Cunard cruise booking we were after within minutes of it going on sale. We are so pleased to have someone who understands our preferences and works so well to deliver. Thank you again, Simon.
20 May 2026
Reply from Hays Travel - Westbourne
Thankyou for a lovely review - its always a pleasure helping you book your cruises
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.