Sean was his usual bright helpful self who is always enthusiastic when we chat. Sean helped us make the right decisions for our cruise in 2027 which we are grateful for. We have worked with Sean for... See more
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Paula made the booking of a cruise very easy and she explained each step of the process very clearly. Her actual experience and knowledge of the ship was invaluable in helping us book the right cruis... See more
Company replied
All the staff at Hays Westbourne are extremely helpful, especially Sophie this time round. With having to cancel a river cruise on the Rhine because the water level was too low, she has helped us book... See more
Company replied
Always a pleasure to go into Hays Westbourne!! The staff are always helpful, friendly and welcoming, all having smiles on their faces!! Simon and Paula are amazing through helping with the bookin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Poole Road, BH4 9DZ, Westbourne, United Kingdom
- 01202 765406
4.9
Excellent
814 reviews
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Paula gave excellent service
Paula gave excellent service
Clear explanations
Helpful
Knowledgable
Fair prices
8 October 2025
Reply from Hays Travel - Westbourne
Thank you very much for your review. It was a pleasure to help and share your enjoyment and enthusiasm
First class from beginning to end
Excellent service from Tanya at the Westbourne Branch..she was knowledgeable,helpful and friendly..Tanya also took the time to brief me on the forthcoming changes relating to border control procedures for entry to EU countries.. Splendid customer care
5 October 2025
Reply from Hays Travel - Westbourne
Thank you for the lovely comments. Have a fantastic holiday and see you again soon. Tanya
Hays happiness
Hays happiness
Sean was really great
Very informative lots of ideas as he had first hand knowledge.
Will return for next holiday .
Good customer service
5 October 2025
Reply from Hays Travel - Westbourne
Thank you for your very kind comments, it was a pleasure to get your holiday booked for next year, something to look forward to.
We look forward to seeing you again soon,
Kind regards
Sean
Excellent customer service.
Rebecca was on the ball making the flight booking. She was friendly, helpful and always had a smile.
4 October 2025
Reply from Hays Travel - Westbourne
Thank you for your 5* review. It is always a pleasure to arrange your flights and I hope you have a good journey. See you again soon. Rebeca.
They were very helpful putting us on…
They were very helpful putting us on the right trail
1 October 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments :)
Reply from Hays Travel - Westbourne
Thank you for your kind words. Always happy to help
Great Service
Simon and Rebecca were friendly, helpful and very patient.
I couldn’t have asked for a better service.
28 September 2025
Reply from Hays Travel - Westbourne
We are glad to have been of service to you and it was lovely to secure the perfect holiday for you. Do let us know if you have any questions. Rebecca & Simon
Sean is always so thorough and helpful…
Sean is always so thorough when we both ok our holidays with him. Takes time with us and gives us ideas of where our travels can take us for our budget. Thank you for always helping us Sean.
21 September 2025
Reply from Hays Travel - Westbourne
Thank you for booking with me, it is always a pleasure to see you and get your holiday plans sorted. The count down is definitely on for the next one, it won't be long.
Kind regards
Sean
My go to travel agent
Sean was as always so helpful. He is my "go to " for any travel problems. Thank You
18 September 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments, It's always a pleasure to see you, and we don't mind helping, that's what we are here for. We look forward to seeing you again soon,
Kind regards
Sean
Simon went that extra mile to make sure…
Simon went that extra mile to make sure holiday was just what we wanted
18 September 2025
Reply from Hays Travel - Westbourne
Thankyou so much for your kind comments
Simon and the team at Westbourne…
Simon and the team at Westbourne (Bournemouth) were very helpful in assisting with our 'split destination within a country' holiday requirement with finding us exactly what we were looking for.
18 September 2025
Reply from Hays Travel - Westbourne
Thankyou so much for your comments, I am so pleased we were able to sort your Japan holiday
Reply from Hays Travel - Westbourne
Thankyou so much :)
Just very helpful staff and nothing is…
Just very helpful staff and nothing is too much trouble. I wouldn't go anywhere else to book a holiday.
Been using Hayes travel Westbourne for 10 years
13 September 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments. It was a lovely to book your holiday :)
Helpful listened to my questions and…Westbourne Dorset
Helpful listened to my questions and was very polite. Only one small point I wasn't phoned back at the time I requested . However he could have been busy. Sorted my holiday with no problems.
12 September 2025
Reply from Hays Travel - Westbourne
Thank you for taking the time to send us your review, we appreciate your comments.
Yes the experience was fine
Yes the experience was fine , very pleasant staff. Not a holiday but working
6 September 2025
Reply from Hays Travel - Westbourne
Thank you for your review, hope you have an amazing holiday
Reply from Hays Travel - Westbourne
Thank you for your kind words - was a pleasure to book your holiday :)
Fast and efficient service with a smile
5 September 2025
Reply from Hays Travel - Westbourne
Thank you for your lovely comments :)
Reply from Hays Travel - Westbourne
Thankyou for your comment
Great Service!
Tanya was friendly, knowledgeable and very efficient. Entire booking process was seamless. Would highly recommend.
28 August 2025
Reply from Hays Travel - Westbourne
Thank you for your lovely comments :)
always deal with Hays Travel
always deal with Hays Travel. Westbourne office.
Always get the personal,friendly and helpful attention. Sean always delivers outstanding service with acomplished knowledge.
28 August 2025
Reply from Hays Travel - Westbourne
Thank you for your kind comments, it is always a pleasure to help you with your holiday plans. If you have any further questions please don't hesitate to contact me. We look forward to seeing you again soon.
Kind regards,
Sean
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