Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... See more
Company replied
Location
Switch locationHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... See more
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... See more
Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question p... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, United Kingdom
- 03330339985
4.6
Excellent
392 reviews
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I would not recommend Hays at all
I would not recommend Hays at all!
Booked a cruise via them went to cancel my booking after 36hrs. I’ve lost my deposit, you get no cooling off period!!
When I spoke to customer service it’s in the small print of t&c… so my fault as I didn’t read it!!!
9 February 2026
Reply from Hays Travel - Website
Good Afternoon,
We’re sorry to hear that you’re unhappy following the cancellation of your recent booking with us.
As stated in the terms and conditions accepted at the time of booking, cancellation charges apply from the point a reservation is confirmed. Therefore, there is no cooling-off period during which these fees can be waived. We understand this may be frustrating and appreciate the opportunity to explain how the charges are applied.
We truly value customer feedback, as it enables us to review and enhance our services. Thank you for taking the time to share your experience with Hays Travel.
Kind regards,
Megan
Customer Services
I have been looking for a short city break
I have been looking for a short city break away and came onto hays travel’s website and found so many great deals my jaw dropped and I knew I had to book with you guys! My booking process was so easy everything was so simple and got it done with no hassle!
15 February 2026
Booked this holiday online at a great…
Booked this holiday online at a great price. When I visited my local Branch they were unable to find the holiday on their search sites. I went on a live chat online and again they could not find the Hotel. The representative even phoned me and had tried to search all sites without success. I am very pleased with the Holiday I booked but don't understand why your Office could not find it.
8 February 2026
Booked online which is easy
Booked online which is easy, had a query and called customer service. They were very helpful and rectified my problem straight away.
14 February 2026
Great travel company.Highly recommended.
6 February 2026
I think it’s a bit steep that they keep…
I think it’s a bit steep that they keep your deposit even when you cancel 24 hour urs after booking due to excentuating circumstances
6 February 2026
Reply from Hays Travel - Website
Good Morning Leigh,
We are sorry to learn that you are dissatisfied following the cancellation of your recent booking with us.
As outlined in the terms and conditions agreed to at the time of booking, cancellation charges apply from the moment a booking is confirmed. For this reason, there is no cooling off period during which cancellation fees can be waived. We understand that this may be disappointing, and we appreciate the opportunity to clarify how these charges are applied.
We genuinely value feedback from our customers, as it helps us review and improve our services. Thank you for taking the time to share your experience with Hays Travel.
Kindest Regards
Megan
Customer Services
Staight forward to make the booking
12 February 2026
Easy to read info and easy to…
Easy to read info and easy to understand added extras and how it's priced.
11 February 2026
Your staff were so friendly and helpful…
Your staff were so friendly and helpful with our booking. They asked if we needed help even when we tried to book and we were not successful. They emailed us to see if we needed help on our second attempt also. Love doing business from Australia. See you in the UK soon
9 February 2026
Easy to navigate site.
9 February 2026
No problems and easy to use.
6 February 2026
Budapest
it was lovely to actually speak to a person, and Jamie at Blue Water went out of his way to help me and also Lise at your customer help line.
26 January 2026
Easy all the way.
All very straight forward.
The only hassle is that introduced by Ryanair which Hays cannot influence - paperless boarding passes and low levels of free luggage.
28 January 2026
Easy site, Great Breaks
I've visited Hays many times and am very happy with the service in store. Ventured onto the web for a short break in March to beat the winter blues. Found the website to be intuitive, clean, easy to navigate with all options presented clearly. Great break booked easily within half an hour.
18 January 2026
Telephone conversation
The young lady i spoke to (Georgina) was very helpful and did her utmost to meet our needs. I have no idea which branch she came from but she was very friendly and professional
21 January 2026
Easy to use website
Easy to use website. Reasonable pricing. Hotels with mainly good reviews.
6 January 2026
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