Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... See more
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See what reviewers are saying
Terrific service from Olivia. Nothing was too much trouble and she was very knowledgeable and competent. We use Hays all the time purely because of the quality of service we receive
Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... See more
Company replied
The girl who helped us was very smiley friendly patient and helpful very professional even after 3 hours of searching will definitely look for her next time we need to book 4 9 2026
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
4.9
Excellent
3K reviews
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We book 2/3 times a year always use…
We book 2/3 times a year always use Hays travel. Staff so helpful
13 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to write a lovely review, it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
Staff in hays washington are very…
Staff in hays washington are very helpful always get a good deal very happy with there service
15 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to write a lovely review, it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
Maddison did a great job sorting all…
Maddison did a great job sorting all our requirements and requests for our forthcoming holiday. Lovely young lady very pleasant and helpful. Well done hays for employing such a helpful person.
16 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to write a lovely review, it means a lot and we hope you have a brilliant time on holiday. Thanks Madison :)
Great customer service
Great customer service, very knowledgeable for booking our babies first holiday!
25 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to write a lovely review, it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to write a lovely review, it means a lot and we hope you have a brilliant time on holiday. Thanks Madison :)
Helpfull friendly and a good laugh
16 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to write a lovely review, it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
A difficult booking with lots of options. Expensive flights with many variations
A difficult booking with lots of options but Leanne was knowledgeable and extremely helpful. A pleasure dealing with her she is so reliable and always so charming.
12 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to right a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to leave us positive feedback we appreciate this and I will be sure to pass on your kind words to Maddison. Kind regards, Mia :)
We were seen by Olivia
We were seen by Olivia, who was such a lovely girl, when booking our holiday to Benidorm she took us through step by step , to which we have had done many a time over the years, with any of the girls who work for Hays travel . Kind regards Mr & Mrs Laydon 😉
12 August 2026
Reply from Hays Travel - Washington Lower Level
Awww thankyou so much for taking the time to leave such a lovely review for our Olivia, we really appreciate this, and we are pleased to hear you are happy with the service you have received. Kind regards, Mia
Very helpful informative service
11 August 2026
Reply from Hays Travel - Washington Lower Level
Aww thankyou for taking the time to leave us positive feecback, we really appreciate this :) Thanks, Mia
Smooth Booking
Very pleasant staff, felt comfortable and a nice smooth booking. Never felt rushed 👌
9 August 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to leave such positive feedback we really appreciate you taking the time to do this, and we are glad to hear our team made the process as smooth as possible. Kind regards, Mia
Your salesperson took time to get our…
Your salesperson took time to get our requirements then showed us the options we chose the holiday we wanted. All in a pleasant way. Thank you
11 August 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to leave our team such lovely feedback, we are pleased to hear you are satisfied with the service you have received. Kind regards, Mia :)
Mary was fantastic got me the holiday I…
Mary was fantastic got me the holiday I wanted at a really good price
11 August 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to leave our collegue Mary positive feedback I will be sure to pass your kind words onto her. Kind regards, Mia
The young lady was very helpful and…
The young lady was very helpful and guided us to the correct flight and airline which best met our needs.
11 August 2026
Reply from Hays Travel - Washington Lower Level
Aww thankyou for taking the time to leave me positive feedback, I really appreciate this and I am glad you are happy with the service you have received. Kind regards, Mia :)
Very good young lady was.profesenal …
Very good young lady was.profesenal got a great Deal 🤝
11 August 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for your kind words! We really appreciate the time you have left to leave us positive feedback. Kind regards, Mia :)
Reply from Hays Travel - Washington Lower Level
Aww thanks for your lovely comments - Thanks Mia :)
Thalia was most patient and helpful…
Thalia was most patient and helpful during our visit to the shop and successfully managed to book the holiday we went in to enquire about
10 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your lovely review! We are so pleased to hear that our team was able to assist you efficiently. We appreciate your kind words. Kind Regards Mia
Positive staff interaction
We were listening to by your member of staff (Mia) for what we wanted and the holiday we were trying to achieve.
10 August 2026
Reply from Hays Travel - Washington Lower Level
Thankyou very much for taking the time to give me positive feedback, I really appriciate this and hope you have a FAB time! :) Kind regards, Mia
Mia who served us in Washington branch…
Mia who served us in Washington branch was professional fast and knowledgeable and got us what we wanted all sorted in less than 20mins even on a busy day
9 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback. We are so pleased to hear that Mia was able to assist you quickly and efficiently, even on a busy day.
Kind Regards
Mary
The girls are brilliant,no bother…
The girls are brilliant,no bother whatsoever you ask ,
We had booked wrong hotel ,everything was the same prices ,seating etc ,but wanted other for our break away
No problem,everything done in a flash ,
Well done x
30 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you efficiently and make the change of booking so seamless. We appreciate your kind words.
Kind Regards
Mary
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