Hays Travel - Torquay Reviews 

I was very impressed with the customer services that I received when I went into Hayes Travel in Torquay. We were assisted by Emma who was lovely and really informative and tried to help us as much as she could. She spent ages answering all of our questions as we were thinking about booking a cruise, which we did thanks to Emma. I was worried about sea sickness and she explained that she had recently been on a cruise taster and how she manged it which put my mind at rest.

Very helpful and friendly service
informative putting us at ease from the time we arrived.
Thank you

The advisor found exactly what I was looking for and helped me to make the booking.

Came in yesterday to book a holiday and although the first time booking through Hays as usually have booked myself on line or over the phone. Have had hundreds of holidays abroad and must say the whole process was the easiest I have experienced with a local travel agent. Emma was very efficient and spot on with information - a credit to Hays Travel.

Knew where we wanted to go, went in travel agents and everything was done for us. Quick and easy.

Carly was knowledgeable, very efficient and friendly. It was a complex booking as we had family flying in from Australia but she guided us through it .

Very helpful and patient. Did lot of time getting rooms for me .

Excellent service — as I have come to expect in nearly 20 years of using Hays

Friendly, helpful and efficient.

It was a great help being able to book over the phone.
Abbi talked me through the options for my flight,she was most helpful,efficient and polite. It is unusual to get such help over the phone these days.
They answered the phone straight away !
Elizabeth Langford

Great experience, very professional service.. second to none.
Thank you very much Carly for everything you've done regarding my trip to Asia..and also thanks to your work colleague who I saw also (sorry can't remember her name) again very professional.

Always treated well at my local branch, and always get what I need.whether it’s information or travel money. Thank you all for your great service and assistance. Brenda

Ruth is very helpful and does her best knowing what we need and want

Visited store for travel money and discussed travel insurance. Staff very helpful and happy to answer all questions

Well, what can I say? Firstly, we was greeted in the Torquay branch of Hays Travel by a lovely lady called Emma who was very friendly and bubbly.

We explained we wanted a family holiday with all the grandparents and all the kids told her our requirements and she jumped straight in to action filled with knowledge..!! Given us all the information for different parts of Travel. What would be a better scenario with the kids and grandparents.

Cut a long story short she helped us from start to finish and we booked there and then she even helped us with all the Parking bookings at the airport all the additional information and she’s even emailing the hotel with our requirements.

All I can say is she is a very highly experienced member of staff who brings a lot of passion to her clients and you can see she’s an asset to the company. I hope the company appreciates her as much as she has helped us with our holiday booking and we will be back to book another one with Emma directly.

Dudley & Hollie

They made me feel comfortable as soon as I got in and they were very helpful in finding the best holiday for my situation and they explained everything step by step thank you for making my experience so welcoming

Always very helpful

Fantastic service
Listened to my requirements
Friendly
Easy process

Carly is amazing! Would not have booked the holiday through Hays if it wasn't for her

The young lady Carly was superb arranging the whole holiday nothing was to much trouble a credit to your company absolutely fantastic