We went into Telford branch to ask for quotation on a holiday where we knee we wanted to go. We were introduced to a very nice very helpful young man. Within 5 minutes he had got all details up for us... See more
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I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two memb... See more
Company replied
Myself and my friend were looking for a holiday to Thailand in 2027 to take in experiences. We were looked after by Calvin Edwards at Telford, he wrote down our requests and asked us to leave it with... See more
Company replied
Calvin did the initial enquiry & was very patient with me as I knew I wanted to go to Amsterdam but wasn’t sure of location. He used his personal experience to advise me & give me lots of options. H... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Border Telford Town Centre, TF3 4AE, Telford, United Kingdom
- 01952 303378
4.9
Excellent
683 reviews
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Marella Voyager Christmas Cruise
The girl who sorted our cruise for Christmas in the Telford branch was very, very helpful and also completely professional. She helped us understand about the ship, about the whole experience of the cruise and she sorted everything we needed for our first ever cruise.
Please give this girl some praise for her helpfulness and professionalism.
Her name was Charlie Chatha
11 August 2025
Reply from Hays Travel - Telford
Thankyou for your lovely review, I am glad I could help you both! Please let me if there is anything else I can do for you. Thanks so much, Charley :)
Reply from Hays Travel - Telford
Thankyou for your lovely review it was lovely to meet you! :) Charley
Indecisive holiday picker We had no idea where we wanted to go…
We had no idea where we wanted to go only where not and the young girl Charley was very patient with us as she plowed through loads of holidays I must have been the most indecisive customer but she was fab saying not to worry we’ll find something which we did such a lovely young lady she was
9 August 2025
Reply from Hays Travel - Telford
It was my pleasure, I hope you have a wonderful time in Lanzarote - Charley
Visit to Hays
From the minute we walked into the store we were treated like the only ones there. We got everything we asked for. Holiday booked, money collected tickets & vouchers printed off for us.
3 August 2025
Reply from Hays Travel - Telford
It was my pleasure, I hope you have the most wonderful time exploring Valletta - Laura
Friendly informative
9 August 2025
Reply from Hays Travel - Telford
Thank you for the 5 star review, I really appreciate it - Calv
Helpful an Attentive
Very helpful and Calvin listened to what we wanted and met our expectations for a price match. Booking was quick and easy.
9 August 2025
Reply from Hays Travel - Telford
Thank you for a 5 star review, its greatly appreciated, and I hope to be of help again soon - Calv
Very helpful and knowledgeable staff at Hays Travel
We were seeking to spend a short 5 day break in Gibraltar and received informative detailed advice on hotel locations and immigration guidelines. Choices of air travel and airport departures, car parking etc.
We are very pleased with the agents time spent with us to achieve our goal.
Hays provided a superb service in dealing with all aspects of the booking including travel insurance.
Would highly recommend Hays Travel Agents.
31 July 2025
Reply from Hays Travel - Telford
Thank you so much for such wonderful feedback, we honestly really appreciate it, and hope to be of service again soon - Natasha
Popped in to the Telford branch having…
Popped in to the Telford branch having never used them before and I have to say that I would happily recommend and use them again.
Service was great, staff were very pleasant and accommodating
30 July 2025
Reply from Hays Travel - Telford
Thank you so much for your kind review, it was a pleasure to welcome you in to store!
Friendly helpful staff answered all our…
Friendly helpful staff answered all our questions. Took their time to find the cruise we wanted and made sure we were happy with the choice. That’s why we always go to the Telford shop.
6 August 2025
Reply from Hays Travel - Telford
Thank you so much for your kind review!
Easy booking
Easy booking, polite knowledgable young man who was very helpful in finding us our holiday.
2 August 2025
Reply from Hays Travel - Telford
Thank you for your lovely review Malcolm, we look forward to seeing you again soon :)
Top deals with top personelNatasha dealt with our bookings in a…
Natasha dealt with our bookings in a professional and friendly way and explained all details.
3 August 2025
Reply from Hays Travel - Telford
Thank you so much for such a lovely review, we really appreciate it, and hope we can be of assistance again soon. - Natasha
Reply from Hays Travel - Telford
Thank you for leaving us a review, we really appreciate it. - Laura
The staff are always happy,friendly and…
The staff are always happy,friendly and efficient. This time Michelle helped us to book our next holiday and was knowledgeable and efficient, always friendly and happy to help.
We are sad to hear she was only working temporarily in Telford .
30 July 2025
Reply from Hays Travel - Telford
Thank you so much for such a fabulous review, I honestly appreciate it, I have really enjoyed my time here in Telford with their fabulous team and I hope they can be of assistance again in the future. - Michelle
The rep in the telford branch found us…
The rep in the telford branch found us a holiday at a great price which beat all the ones on the Internet
27 July 2025
Reply from Hays Travel - Telford
Thank you for such lovely feedback, we really appreciate it and we hope we can be of help again soon - Miranda
Reply from Hays Travel - Telford
Thank you for your review :)
First time weve used Hays Travel
First time weve used Hays Travel. And will definitely be back. Michelle was amazing. Very knowledgeable, helpful and did it all with a smile on her face. Thankyou Michelle
20 July 2025
Reply from Hays Travel - Telford
Thankyou so much for the lovely comments, really appreciate them. Have an amazing holiday. Kindest Regards Michelle :-)
Very professional and efficient and…
Very professional and efficient and service with a smile
19 July 2025
Reply from Hays Travel - Telford
Thank you for your review Gary! We look forward to seeing you again soon :)
Cal was so informative with local…
Cal was so informative with local knowledge of Malta, as he had been last year. He was very friendly and listened to what we wanted. Second time we’ve booked with Hays and definitely book again. Thank you 😊
12 July 2025
Reply from Hays Travel - Telford
Thank you very much for such a lovely review Sharon! We look forward to seeing you in branch again in the future :)
Reply from Hays Travel - Telford
Thankyou for your kind review :)
Polite and approachable staff
Polite and approachable staff, very helpful in finding a location she thought would be good for us
28 June 2025
Reply from Hays Travel - Telford
Thank you for your kind review
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