We had an idea which holiday we wanted but needed to check there weren't better options. We were seen as soon as we walked in and it was quickly understood what we needed. A thorough search was done f... See more
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See what reviewers are saying
We prefer to book in person & this was our 1st time visiting Hays travel to book our next holiday to Paris. Ellie from the Sutton Coldfield branch was great listening to what we were after. Offering a... See more
Company replied
Went into Hays with a cruise we’d seen on P&O the girl who served wax really helpful and knowledgeable re the ship the decks and the best priced cabin to choose plus she also gave us a discount for ha... See more
Company replied
We were needing flights to Australia as due to the war in the Middle East the ones we had booked independently were no longer operating. The assistant looked at options as close to our original dates... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
57a Lower Parade, B72 1XX, Sutton Coldfield, United Kingdom
- 01213147071
4.9
Excellent
556 reviews
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Reply from Hays Travel - Sutton Coldfield
Hi Joan, thank you so much for your fantastic review! It was a pleasure to book your holiday.
I hope you and your family had a brilliant Christmas!
Kind regards,
Harry
Wow!
Wow, from start to finish.
Always responded to my messages, got me the best deal. All booked within the hour.
18 December 2025
Reply from Hays Travel - Sutton Coldfield
We're happy to hear that you had such a positive experience! Thank you for letting us know, and we hope you enjoy your holiday :)
Amelia was brilliant
Amelia was engaging and well informed, it was a lovely experience booking our 2 cruises.
6 December 2025
Reply from Hays Travel - Sutton Coldfield
Hi Jackie, thank you so much for your lovely review! It was a pleasure to help you and we hope you have a lovely time on your cruises :) ~ Amelia
It’s many years since we used a Travel…
It’s many years since we used a Travel agent, but we will definitely use Hays again. The experience was very good and easy compared to me trying on the internet. Harry was very helpfull
9 December 2025
Reply from Hays Travel - Sutton Coldfield
Good Afternoon Sue, thank you for taking time to leave us such a fantastic review! It was a pleasure to book your flight to Australia yesterday and we hope to book many more for you in the future!
Thank you for using Hays Travel!
Kind regards,
Harry
It was a great experience and the…
It was a great experience and the travel advisor Wilson was so helpful and professional.
4 December 2025
Reply from Hays Travel - Sutton Coldfield
Hi Mr Naku, thank you so much for your lovely feedback, we're so glad to have been able to help :)
The politeness and friendliness of the…
The politeness and friendliness of the sales person we e very evident. She was most helpful in helping us find the best deal.
3 December 2025
Reply from Hays Travel - Sutton Coldfield
Hi Duncan, thanks so much for your lovely review! We're so glad to have been able to help and we hope you enjoy Amsterdam :)
Reply from Hays Travel - Sutton Coldfield
Hi Gerard, thanks so much for your lovely review, we're so glad to have been able to help :)
Reply from Hays Travel - Sutton Coldfield
Hi John, thanks so much for taking the time to leave us such a kind review. We hope you have a great time :)
May i say Amelia the sales…
May i say Amelia the sales Representative who dealt with my wife and i was simply first class and as a new addition to the Sutton Coldfield Branch well done
11 November 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about our new member of staff Amelia. Kind Regards, Ryan. Branch Manager
I always use Hays Travel
I always use Hays Travel, wherever possible, to me you are the best operatives.
1 November 2025
Reply from Hays Travel - Sutton Coldfield
Thanks for taking the time to leave us a review and for such positive feedback about ourselves and the company. Kind Regards, Ryan. Branch Manager
The staff makes it easy when booking a…
The staff makes it easy when booking a holiday I have always had great experience when booking a holiday the staff make it easy and are very kind nothing is to much bother for them.
30 October 2025
Reply from Hays Travel - Sutton Coldfield
Thanks for your kind words and for taking the time to leave us a review. Kind Regards, Ryan. Branch Manager
Reply from Hays Travel - Sutton Coldfield
Thank you for the taking the time to leave this positive review and thanks again for booking with us, Ryan. Branch Manager
Booking a large party family Holiday. Had a great experience booking a family…
Had a great experience booking a family holiday with Angus. He couldn't have been more helpful and patient as we took a while to decide from the options he provided us with.
25 October 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Angus. Thanks again for booking with us. Ryan, Branch Manager
staff welcoming and friendly and gave…
staff welcoming and friendly and gave us great service
30 October 2025
Reply from Hays Travel - Sutton Coldfield
Hi Susan, thank you for leaving us your review. It was a pleasure booking your holiday and we hope to book many more for you and your family!
Kind regards,
Harry
Reply from Hays Travel - Sutton Coldfield
Thank you for leaving such a great review about Ryan. we hope you have a fantastic time!!
Kind Regards
Angus
All information correct
All information correct, no waiting either at the shop or on the phone, polite and considered information.
25 October 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Wilson. Kind Regards, Ryan. Branch Manager
Really pleased that I could book our…
Really pleased that I could book our holiday with Hays Travel who do all the hard work. Price was the same as I can get myself with discounts but happy that Hays is doing all the booking.
23 October 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for booking with us again. it was a pleasure to sort your holiday out for you again.
Regards
Ryan
The representative was very helpful and…
The representative was very helpful and informative and we secured the holiday we were looking for
22 October 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Wilson. Thanks, Ryan. Branch Manager
Harry was very pleased and listened to…
Harry was very pleased and listened to what we wonted .
18 October 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for leaving such a great review about Harry. We hope you have a lovely time!
Angus
Reply from Hays Travel - Sutton Coldfield
Thank you for leaving such a nice review! We hope you have a great time
Regards
Angus
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