The cruise we were looking at didn’t meet our accommodation criteria, Jill found us a cruise with near identical itinerary at a later date that met our needs so we are very grateful. The service recei... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the first time we have used Hays Travel. Overall experience extremely good and many thanks to Lisa for her help and advice, greatly appreciated. Will deffinatly be visiting the Stockton Heath... See more
Company replied
We always use Hays Travel as the staff there are absolutely fantastic. They are all professional, caring and organised giving 110 per cent . It’s the Stockton Heath branch we use .
Company replied
We have not used a high street travel agent for some years and have booked through agents on the internet, or direct with the holiday company. We felt the experience was better at the Hayes shop. E... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
41 London Road, WA4 6SG, Stockton Heath, United Kingdom
- 01925399541
4.9
Excellent
671 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful travel consultant
Very helpful travel consultant. Understood our needs and was very efficient
1 July 2026
Reply from Hays Travel - Stockton Heath
Thank you so much for your lovely review !
Kind regards,
Lesley.
Fantastic experience
Fantastic experience where nothing was too much bother! Lisa was so helpful and patient.
30 June 2026
Reply from Hays Travel - Stockton Heath
Thank you for your lovely feedback, nice to meet you.
Lesley was very friendly and patient as…
Lesley was very friendly and patient as well as being knowledgeable and helpful.
2 July 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind feedback.
Friendly and efficient service and some…
Friendly and efficient service and some staff remembered us as customers on previous occasions.
2 July 2026
Stockton Heath staff are alway…
Stockton Heath staff are alway extremely friendly and helpful
A pleasure to do deal with.
28 June 2026
Staff are very helpful and efficient in…
Staff are very helpful and efficient in finding you the perfect holiday we have dealt with them for a few years know and they have always come up trumps
19 June 2026
We love Lesley!
As always Lesley was super efficient and knew exactly what we would like. She found 4 brilliant options for us and we are looking forward to another great holiday.
26 June 2026
We deal with a lady called Lesley she…
We deal with a lady called Lesley she is kind helpfull and great at her job we did use TUI but now never leave Hays again
26 June 2026
We’ve come back because of your service
We came to your store last year and we were impressed with your service, so naturally, you were first choice to book our holiday.’
Your staff show they care, it’s not just a job X
19 June 2026
Reply from Hays Travel - Stockton Heath
Thank you Priscilla it was a pleasure to book your holiday for you!
We booked again with Hayes travel…
We booked again with Hayes travel agents mainly because they are local.They were very good once agin.
25 June 2026
Very friendly and helpful staff (Lisa
Very friendly and helpful staff (Lisa, in particular). Efficient, speedy booking, with all queries promptly answered.
25 June 2026
Reply from Hays Travel - Stockton Heath
Thank you so much for your kind feedback, glad we got you all booked.
Excellent service from Jill and Kayde…
Excellent service from Jill and Kayde at
Stockton Heath
24 June 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind feedback.
Laura was very helpful and…
Laura was very helpful and knowledgeable and worked really hard to find us the right holiday.
I have always had a very good experience with Hays Stockton Heath. Thank you!
23 June 2026
Reply from Hays Travel - Stockton Heath
Thank you Jan for your lovely words, hope to see you soon. - Laura
Excellent service and really helpful…
Excellent service and really helpful when discussing options. Would recommend, and I will use them again.
21 June 2026
The lady was very friendly and helpful
The lady was very friendly and helpful, but the website would not accept my booking in details and at 88 years old I don't know how to download or print PFDF files.
Jef Kay.
16 June 2026
Reply from Hays Travel - Stockton Heath
Hello Jef,
Thank you for your kind words, please don’t struggle .
I will be contacting you two weeks before you travel, with all of your documents printed off.
Kind regards,
Lesley.
Having never been on a coach holiday we…
Having never been on a coach holiday we were so put at ease with Lisa sorting everything out and are now so looking forward to the trip
Thank you Lisa you were fantastic
Looking forward to seeing you again when we book another holiday
Thanks Pam and Brian
10 June 2026
Reply from Hays Travel - Stockton Heath
Thank you for your lovely feedback, it was lovely to meet you both.
Excellent friendly service
Excellent friendly service. Everything was booked as I asked. First time I have used Hays Travel but will be using them for all our trips in the future.
9 June 2026
Reply from Hays Travel - Stockton Heath
Thank you for choosing to book with Hays
Kefalonia
Exams finished granddaughter needs a break lesley sorted us straight away ten out of ten for hays in stockton heath 👍
17 June 2026
Reply from Hays Travel - Stockton Heath
Thank you Wendy and Joe for your lovely review!
We appreciate your loyal customer over many years.
Kind regards,
Lesley .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.