We always go and see Debs the manager she goes above and beyond to find the right trip for us , she is honest if she thinks a hotel isn't good for us ,we were there for 3 hours but it was worth it to... See more
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Myself and my friends always book with Hays Travel. We like meeting the friendly staff and especially Debbie the manager who is very professional and her travel knowledge is outstanding. We recently... See more
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The staff in Prince Edward Road, South Shields are always friendly and helpful. Over the past few years, we've built up a relationship with the team and enjoy visiting and appreciate their professiona... See more
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Demi at the Nook South Shields branch is brilliant! Nothing is ever too much trouble for her. She’s helped book my holidays for the past few years and I’ve never had any problems. She’s so thought... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
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Excellent Service
Discussed a Newmarket Travel tour to India with Kate Foster at the Nook South Shields location recently. Booking process very straightforward with all of our questions answered. Great overall service provided, and would not hesitate to book with them again. Looking forward to our trip next year.
20 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Gillian, ah thank you so much for the lovely feedback! I really appreciate it, I absolutley love listening to your adventures! Thanks again Kate x
Kate was 1st class at the nook branch
Kate was 1st class at the nook branch, got us sorted with exactly what we wanted.
20 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Carole and Raad, Thank you so much for your lovely feedback! I really appreciate it Thanks Kate x
Once again (4 times this year) the…
Once again (4 times this year) the staff at Hays the Nook have done a first class job.they understand old people like myself need to talk to people face to face and can't do it online.thanking Abbie and all the staff.
18 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Alan, Thank you so much for your lovely review! It was a pleasure booking your holiday once again! I hope you have an amazing time back in Turkey. Thanks, Abbie :)
Fantastic local travel agent
Booking our cruise was easy with the wonderful Demi. Nothing was too much trouble as she waded through all of the options for the four of us - from a suite down to balcony cabins and patiently waited while we talked through the best option for us. Hays Travel is a trusted travel agent and it’s great we can pop into a local branch and receive great service. Thanks again for your help Demi!
7 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Julia, thank you so much for taking the time to leave a lovely review! It was an absolute pleasure sorting your cruise and I'm sure yous will all have a fabulous time! - Demi x
Great service
Great service, very friendly staff, overall great experience booking with hays!
7 June 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for the review. It was a pleasure getting you and your nannas holiday booked. Im sure yous will have a fab time.. Clare x
Holiday to Fuertoventura
As always…Very helpful travel agent. It’s always a pleasurable experience booking with Hays travel
14 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Paul, Thank you so much for the lovely review! I hope you have an amazing time in Fuerteventua. Thanks, Abbie
Friendly helpful and professional
Friendly helpful and professional. Works out everything for you making the booking stress free!
13 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Neil, It was lovely booking your holiday again - I am so glad we managed to find an itinerary covering exactly what you wanted to do! I hope you have an amazing time. Thank you so much for the lovely feedback. Thanks, Abbie
Staff were very efficient polite and…
Staff were very efficient polite and courteous nothing was a problem my father who initiated the holiday as a supprise wedding anniversary got the dates wrong but the staff who were very supportive arranged to get the dates changed no problems thanks is not enough to say about you staff thank you you all from the bottom of my heart.
5 June 2026
Reply from Hays Travel - South Shields The Nook
Hi David, It was a pleasure booking your holiday! I hope you both have an amazing time in Budapest, it is such a lovely wedding anniversary gift. Thank you so much for the lovely feedback - Thanks, Abbie :)
Abbie was very helpful and went through…
Abbie was very helpful and went through a lot of places we asked for and was very patient and polite and new us from last time we booked with hays travel
10 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Christine, It was a pleasure booking your holiday! I hope you have an amazing time - it will be here before you know it. Thanks, Abbie
Reply from Hays Travel - South Shields The Nook
Hi Emily, thank you for your lovely review. It was a pleasure sorting your holiday and I hope you both have a fab time in Gdansk! - Demi :)
Holiday booking Hays travel Nook South Shields
Booked another Hays holiday with Clare at the Nook South shields branch. Booked holidays here for over 20yrs excellent friendly and knowledgeable staff who always make it a smooth booking process. Very well run branch would highly recommend to anyone wanting to book a holiday with a company you can trust. 5*
9 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Chris, it was an absolute pleasure booking your holiday and I'm sure you and Harry will have a fab time over in Marmaris - Clare :)
Reply from Hays Travel - South Shields The Nook
Hi Sheryl, Thanks for the lovely review hope you have a fab time - Deb x
As always Debbie and her team are very…
As always Debbie and her team are very helpful and very friendly. We always come away happy with the holiday we have booked.
9 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Annette, thanks for the review! hope yous have a fab time away always a pleasure booking yous - Deb x
Very helpful agent who booked our…
Very helpful agent who booked our holiday with the minimum of fuss!
2 June 2026
Reply from Hays Travel - South Shields The Nook
Hi thankyou for leaving such a lovely review, i hope yous have a lovely time away it was a pleasure booking your holiday! - Aimee :)
Great experience amd excellent customer…
Great experience amd excellent customer service by Demi and Amie at the nook branch South shields
7 June 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you so much for your lovely review, it was a pleasure sorting your holiday! - Demi :)
Hayes travel the nook South shields
Wouldn't go anywhere else.. always lovely staff especially Claire 10_10 customer service.. thanks again 🙏
6 June 2026
Reply from Hays Travel - South Shields The Nook
Thanks so much for leaving me this review.. Its always lush booking your holiday and chatting :)
Demi our travel rep is always polite &…
Demi our travel rep is always polite & very helpful. always book our trips with her.
5 June 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you Pauline for your lovely review, it's always a pleasure booking your holidays! - Demi :)
Very helpful staff
We knew where we wanted to go and Abbi (the travel agent) was great, really helpful, looking at the reviews, clear about transfer times and knowledgeable about the area
3 June 2026
Reply from Hays Travel - South Shields The Nook
Hi, It was a pleasure booking your holiday. I hope you have a lovely time in Italy. I look forward to seeing you again soon. Thanks, Abbie :)
Helpful and friendly
Staff were very friendly and helpful.
Could have got cruise cheaper using cashback sites but knowing that all is sorted for you is very reassuring .
30 May 2026
Reply from Hays Travel - South Shields The Nook
Hello, Thank you so much for the lovely feedback , I really appreciate it. Thanks again :-)
Aimee was lovely
Aimee was lovely, friendly and very helpful and professional, nothing was a problem, she gave good advice about the area we chose, currency etc and gave me a call back when we had time to decide on which holiday, and we completed the booking the next day, couldn't fault the experience!
3 June 2026
Reply from Hays Travel - South Shields The Nook
Hi Melanie, Thankyou for leaving such a lovely review it was a pleasure to book your holiday and i hope yous all have an amazing time - Aimee x
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