First time we had been served by Grace and within 30 minutes she had the exact holiday we wanted booked for us. Always happy with the service we receive at the Prince Edward Road branch in South Shie... See more
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We always go and see Debs the manager she goes above and beyond to find the right trip for us , she is honest if she thinks a hotel isn't good for us ,we were there for 3 hours but it was worth it to... See more
Company replied
Myself and my friends always book with Hays Travel. We like meeting the friendly staff and especially Debbie the manager who is very professional and her travel knowledge is outstanding. We recently... See more
Company replied
The staff in Prince Edward Road, South Shields are always friendly and helpful. Over the past few years, we've built up a relationship with the team and enjoy visiting and appreciate their professiona... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
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I always go to Hays travel have never had any problems they're do everything for me on my own or with my family I am 83 years just booked for Turkey I get assisted travel and everything done for me
I always go to Hays travel have never had any problems they do everything assisted travelling and hotel what you need here been using them for years
17 February 2026
Reply from Hays Travel - South Shields The Nook
hi audrey thanx for the fabulous feedback always lovely to see you in branch.i think you are going to have a fab time in turkey hopefully you can catch up with your friends when you are there.see you soon
deb x
As always very professional friendly…
As always very professional friendly and always come away with a good holiday.
12 February 2026
Reply from Hays Travel - South Shields The Nook
Hi Dennis & Diane, Thank you so much for the lovely feedback and Thanks again for the lovely flowers. Kate x
cruise booked
Abbie booked our cruise for us she took her time to find exactly what we wanted.
12 February 2026
Reply from Hays Travel - South Shields The Nook
Hi Lynda, It was a pleasure booking your holiday - I hope you have an amazing time on your cruise. Look forward to seeing you again soon. Thanks, Abbie :)
Reply from Hays Travel - South Shields The Nook
Always lovely to see you in the shop and a pleasure to book your holidays!
Molly :)
Reply from Hays Travel - South Shields The Nook
It was lovely to see you and book your holiday :)
Molly
Reply from Hays Travel - South Shields The Nook
Hi Ben, It was lovely to meet you both, I definatley met my match haha! Thanks so much for the lovely feedback I really appreciate it! Kate :-)
Hays travel at the nook is a must go to…
Hays travel at the nook is a must go to all staff very helpful especially debs the manager won't book holidays any where else
8 February 2026
Reply from Hays Travel - South Shields The Nook
hi graeme i think you and wendy are going to have great time in malta lovely to see you again in branch on saturday.see you soon for your tickets!!!!
deb x
The local staff are friendly and…
The local staff are friendly and recognise us with bright hellos.
There knowledge of resorts, hotels and travel companies are great.
Thanks Holly
7 February 2026
Reply from Hays Travel - South Shields The Nook
Always a pleasure to book yours and Grahams holidays, see you again soon :)
Molly
Claire was very helpful and friendly
Claire was very helpful and friendly, we always use this branch as local and prices match online
7 February 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you so much for your fab feedback.. Its always a pleasure booking your holiday!
Clare
They always go out of their way
They always go out of their way for both myself and my partner whenever we call to book anything.
31 January 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for your lovely feedback. Its always a pleasure booking your holidays.. even better this time for your honeymoon!!
Clare x
Reply from Hays Travel - South Shields The Nook
Christopher,
We appreciate your kind words regarding our team and their dedication to providing excellent support.
Hays Travel
Lovely girls always very friendly and…
Lovely girls always very friendly and helpful, always get the best deal possible 😍 highly recommend ✨
28 January 2026
Reply from Hays Travel - South Shields The Nook
Always a pleasure to book your holidays, hopefully see you soon for the next one :)
Molly
Lovely warm welcome as always from the…
Lovely warm welcome as always from the staff very helpful.
11 January 2026
Reply from Hays Travel - South Shields The Nook
Hi Michael, Thank you so much for your lovely review! I hope you have an amazing cruise, the itinerary is amazing. Thanks, Abbie :)
Same as always
Same as always, staff are the best, you always feel welcome and nothing is a problem.
25 January 2026
Reply from Hays Travel - South Shields The Nook
ah thanx for such fab feedback always fun catching up with you and lynda
deb x
Hi, most helpful.
Hi, dealt with a lady called Kate, very helpful, friendly, knowledgable, happy to book a holiday with her again.
31 January 2026
Reply from Hays Travel - South Shields The Nook
Hi John, Thank you for the lovely feedback! I really appreciate it. Thanks Kate :-)
Always fantastic service wouldn’t book…
Always fantastic service wouldn’t book anywhere else
25 January 2026
Reply from Hays Travel - South Shields The Nook
hi joanne love a catch up with you and paul i hope everthing went ok with babies arrival???i think you are going to have another great holiday in the algarve see you soon
deb x
Booking with Hays at the Nook just made everything easier
Booking with Hays at the Nook just made everything so much easier . Lovely friendly proffesional staff gave us some welcome advise . Very satisfied with the service.
30 January 2026
Reply from Hays Travel - South Shields The Nook
Thanks so much for your lovely feedback.. Its always a pleasure booking your holiday!
Thanks Clare x
Always nice and friendly and always…
Always nice and friendly and always happy to help
31 January 2026
Reply from Hays Travel - South Shields The Nook
Thanks so much Christina! Its a pleasure booking your holiday.. Clare :)
Reply from Hays Travel - South Shields The Nook
Jane,
We appreciate your feedback and are so happy to hear our staff was friendly, helpful, and knowledgeable during your visit with us!
Hays Travel
Reply from Hays Travel - South Shields The Nook
Thankyou Sharon for your lovely review, hope you have an amazing time away!
Aimee x
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