Professional, friendly approach , offered assistance in my request to book a holiday . The previous week Janette had advised me to pick a few trips I would like and... See more
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We,always go to Skelmersdale to see Janette she is wonderful Nothing to much trouble and always,finds us the best flight times and holiday . Wouldn't go anywhere else.
Company replied
Always used Hays Travel, they are the best. Nothing was too much trouble for them. Searching many flights to get us the right one to accommodate 7 family members. Excellent service and all done with a... See more
Company replied
The service and the welcome I receive is just absolutely wonderful from any member of your staff they’re all very pleasant knowledgeable and I have known them for many years and I book all my holidays... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 The Concourse shopping centre, WN8 6LE, Skelmersdale, United Kingdom
- 01695 720117
4.9
Excellent
623 reviews
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Kelsey was an apprentice but was so…
Kelsey was an apprentice but was so patient and helpful with our reservation
Well done
26 August 2026
Unprompted review
Reply from Hays Travel - Skelmersdale
Diane Ellis,
Thank you for your kind review. We're so pleased to hear that our team member was patient and helpful with your reservation.
Kind Regards
Hays Travel Skelmersdale
Excellent Hays
We,always go to Skelmersdale to see Janette she is wonderful Nothing to much trouble and always,finds us the best flight times and holiday . Wouldn't go anywhere else.
18 August 2026
Reply from Hays Travel - Skelmersdale
Mrs Marian Bradshaw,
Thank you for your wonderful review! We are so pleased to hear that you always have such a positive experience with.
Kind Regards
Hays Travel Skelmersdale
Very patience with us as not good with…
Very patience with us as not good with technology very helpful
21 August 2026
Reply from Hays Travel - Skelmersdale
Aubrey,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be patient and helpful, especially with technology. We always strive to provide excellent support.
Kind Regards
Hays Travel Skelmersdale
The staff are friendly and helpful
The staff are friendly and helpful. Booking process explained and just a nice atmosphere in the shop at skelmersdale.
23 August 2026
Reply from Hays Travel - Skelmersdale
Mrs Major,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff friendly and helpful. We always strive to create a pleasant atmosphere for our customers.
Kind Regards
Hays Travel Skelmersdale
Professional
Professional, friendly approach , offered assistance in my request to book a holiday .
The previous week Janette had advised me to pick a few trips I would like and she would help me find availability.
Kelsey , explained Jeanette was not it but she could assist .
Excellent service , as out of 10 holidays only 1 met my needs .
Kelsey was patient , encouraging as the "list ' was getting smaller but Selsey was able to find a holiday to suit my needs .
22 August 2026
Reply from Hays Travel - Skelmersdale
Michelle Andrews,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such excellent service and found the perfect holiday for you. We look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel Skelmersdale
very helpful
Kelsey was very helpful and helped us book our get away for next year, very friendly*****
20 August 2026
Reply from Hays Travel - Skelmersdale
M. Page,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful and friendly in assisting you with your booking. We hope you have a fantastic getaway next year!
Kind Regards
Hays Travel Skelmersdale
Very quick and efficient realy pleasent…
Very quick and efficient realy pleasent staff
15 August 2026
Reply from Hays Travel - Skelmersdale
Mr RTGardner ,
Thank you for your 5-star review! We are so pleased to hear that you found our service quick and efficient, and our staff pleasant. Your feedback is greatly appreciated.
Kind Regards
Hays Travel Skelmersdale
Reply from Hays Travel - Skelmersdale
Peter Fairhurst,
Thank you for your 5-star review! We are so pleased to hear that we could assist you with your specific holiday requirements.
Kind Regards
Hays Travel Skelmersdale
Reply from Hays Travel - Skelmersdale
Miss Sharon Mangan,
Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently receive excellent service from us. Your feedback is greatly appreciated.
Kind Regards
Hays Travel Hastings
Always used Hays Travel
Always used Hays Travel, they are the best. Nothing was too much trouble for them. Searching many flights to get us the right one to accommodate 7 family members. Excellent service and all done with a smile. Highly recommend 👌
12 August 2026
Reply from Hays Travel - Skelmersdale
Hi Elaine, thank-you for your very kind words! I will be sure to pass this on to Kelsey.
Hope to see you in store again soon!
100%customer service
100%customer service, never anything less,nothing is too much trouble for Janette, if you want to book a holiday be assured you are in safe hands
8 August 2026
Reply from Hays Travel - Skelmersdale
Dave Butler,
Thank you for your fantastic 5-star review! We are so pleased to hear that you received excellent service and felt confident in our team.
Kind Regards
Hays Travel Skelmersdale
The service and the welcome I receive…
The service and the welcome I receive is just absolutely wonderful from any member of your staff they’re all very pleasant knowledgeable and I have known them for many years and I book all my holidays in Hays office Skelmersdale every year once or sometimes twice a year. They all give you the best service and explain and double check all the information on your booking and answer any questions you might have. The service I get I highly recommend it to friends and family. As a company you have the best very knowledgeable staff
8 August 2026
Reply from Hays Travel - Skelmersdale
Pauline,
Thank you so much for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us and that we could assist with your holiday plans. We truly appreciate your kind words.
Kind Regards
Hays Travel Skelmersdale
Great customer service
Great customer service. Friendly and professional staff. Good vibe in the store. The customer service adviser at your concourse office in skelmersdale, had excellent knowledge making the booking process so easy.
7 August 2026
Reply from Hays Travel - Skelmersdale
Thank-you for your very kind words:)
My travel agent was so helpful and went…
My travel agent was so helpful and went out of her way to find us the right holiday.
Would definitely book with her again.
4 August 2026
Reply from Hays Travel - Skelmersdale
Paula,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful and went above and beyond to find the perfect holiday for you. We truly appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Skelmersdale
Just going into Hays Travel in the…
Just going into Hays Travel in the Concourse Skelmersdale puts you in the Holiday Mood...
First Class Staff , always happy and helpful , tell them what you want, and they do thier upmost to get you the Holiday you want at a great price
Wouldnt book a Holiday anywhere else.. Thanks Millie, Amy ,Sarah and the rest of the Staff .
See You Soon
Denni
29 July 2026
Reply from Hays Travel - Skelmersdale
Thank-you for your very kind words Den, we love to help you:)
Reply from Hays Travel - Skelmersdale
Thank-you for your kind words:)
Lovely sales advisor made finding our…
Lovely sales advisor made finding our holiday so easy!
15 July 2026
Reply from Hays Travel - Skelmersdale
Thank-you very much for your kind words:)
Eceptional service as always from Millie
22 July 2026
Reply from Hays Travel - Skelmersdale
ronald smith,
Thank you for taking the time to share your feedback. We are so pleased to hear that you consistently receive exceptional service from our team.
Kind Regards
Hays Travel Skelmersdale
Reply from Hays Travel - Skelmersdale
Anne,
Thank you for your 5-star review! We are so pleased to hear that our team looked after you so well.
Kind Regards
Hays Travel Skelmersdale
Ann Marie was amazing very professional…
Ann Marie was amazing very professional customer service was superb
15 July 2026
Reply from Hays Travel - Skelmersdale
Debra Jean,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and that our service was superb.
Kind Regards
Hays Travel Skelmersdale
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