Amy is so helpful, she goes the extra mile to get us the best deal for the holiday we have chosen. She always greets us with a warm friendly smile and is a pleasure to do business with.
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From start to finish we had a great experience. Even tho it was a busy Saturday, we were attended to quickly. Our consultant Nisha listened to our requirements & was able to offer advice based on he... See more
Company replied
Amy was extremely efficient and sorted out my holiday within minutes I went back to Hays after a good experience last year when they booked me a cruise to Norway so I knew that I would get an equall... See more
Company replied
Listened to what we wanted came up with great suggestions. Patient and helpful. All booked looking forward to our Girls holiday.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Pride Hill, SY1 1DQ, Shrewsbury, United Kingdom
- 01743816897
4.9
Excellent
784 reviews
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Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Caroline.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Menorca!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine
Fab service as always from Katharine
Fab service as always from Katharine, who is lively, knowledgeable, relaxed and patient in the face of hassle or ambiguity, super-attentive and good at asking about add-ons and peripheral things that will only add postively to our holiday experience.
24 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Nick.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Japan!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine
Had a great booking experience!
Had a great booking experience.
All the staff were very friendly & helpful.
25 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Ceri.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Iceland!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
She was amazing
She was amazing, got excited with us and made it a really fun experience! We got a really good deal and exactly what we went in for.
25 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Emma.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Zante!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Knowledgeable friendly and helpful…
Knowledgeable friendly and helpful staff as always. Thanks
17 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Norman.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Spain!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Perfect package deal
Amy was accommodating and tailored our holiday to exactly what we wanted (flights, hotels & excursions). Nothing was too much trouble. Easy to contact by phone, see in person and communicate via email. Thank you x
20 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Jacqueline.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Memphis!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Everyone was very helpful and got are…
Everyone was very helpful and got are booking sorted very professionally. Lovely kind people
21 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Natasha
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to New York!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Sasha
Another good experience at Hays
The service was professional but also personal. We had the help we needed to sort out and book our holiday.
Another very satisfactory visit. Thank you.
19 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Mildred
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Corfu!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Sasha made our experience easy
Sasha made our experience easy we told her what we was looking for an she found the perfect holiday
9 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Stacey.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Sasha
We had never been on a cruise or booked…
We had never been on a cruise or booked with Hays Travel. We needn’t of worried. Katherine was marvellous, she went through everything and helped us book our first cruise.
16 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Sandra,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your cruise.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Valerie.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your cruise.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Sasha
Great service as always knowledgeable…
Great service as always knowledgeable staff who understand your requirements
Not pushy take time to find what you want at the best price.
Even got a cup of Tea
Why go elsewhere
Will be back to book again in near future
13 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Mr and Mrs Howells.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Zak,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Prague!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
Always a pleasure to do business with…
Always a pleasure to do business with them. Polite, personal and knowledgeable.
The staff remember my previous trips, particularly Nisha.
9 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments John,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Porto :-)
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Katherine has been helpful
Katherine has been helpful, knowledge great and has scured us a fab deal.
8 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Gloria,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Santorini & Naxos!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine
Friendly helpful staff who booked…
Friendly helpful staff who booked cruise for us quickly and efficiently ensuring we secured the best cabin available on our preferred deck.
7 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Carol,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your Fred Olson Cruise!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
Easy & helpful
31 December 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Hi Margaret,
Thank you for taking the time to speak with me over the phone and assuring me that you were happy with my service here in store. If you require any further assistance with your holiday, please do not hesitate to contact me and I will be more than happy to help.
Kind regards,
Amy
Local shop, very competent and excellent service.
I sent in a request for some ideas for a river cruise and I got a clear, concise and very comprehensive reply enabling us to make an informed decision and book the cruise.
I always find using my local branch of Hayes gives me just what I need.
Well done Nisha, excellent work and thank you so much for your efforts
7 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Kelvin,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your amazing River Cruise, it will be here before you know it!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Always book our holidays through Hays…
Always book our holidays through Hays Travel. Went into the Shrewsbury store. Always friendly, helpful and knowledgeable people. Lovely girl, sadly I can’t remember her name, sat us down and helped us find our perfect getaway. As soon as we told her what we were looking for, she was so helpful and found us the right place. Can’t wait for our 19 nights in Palma nova….. thank you once again for another smooth and enjoyable experience Hays…… we’ll definitely be back soon!!!!
3 January 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Louise,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Palma Nova!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Quick, precise and friendly service.
Katherine was quick to calculate all the details about a trip we were considering and also made some good suggestions. Amy continued the good work by quickly finding our file and completing the booking process the next day. No pressure anywhere and very cheerful and positive customer service. Thanks.
19 December 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Tim.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Prague!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine & Amy
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