I called in to the Shildon branch to book a difficult trip to Poznan. Megan rose to the challenge and within 30 minutes I had flight, rail tickets and hotel booked. Megan was calm and thoroughly com... See more
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See what reviewers are saying
Very efficient assistance from Hay's at Shildon. Most helpful and informed throughout our holiday process. Booking was straight forward and the staff first class. Very pleased.
Company replied
We have been using hays travel for a lot of years and have found them very helpful when booking our holidays. We found them very competitive in price. The staff are very friendly and they sort everyth... See more
Company replied
I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch Always a delight My first time meeting Sian and lovely, friendly and professional lady expla... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Church Street, DL4 1DT, Shildon, United Kingdom
- 01388 777000
4.9
Excellent
850 reviews
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Reply from Hays Travel - Shildon
Thank you for your lovely review on service you received from Elaine.
Thank you Elaine
They know what I like
Lovely staff with the right knowledge and experience to make booking easy
18 July 2025
Reply from Hays Travel - Shildon
Thank you very much for your lovely review on my service, pleased me managed to get you booked with ease and at the right price.
Thank you Kassandra
Very helpful team from start to finish…
Very helpful team from start to finish they keep you well informed about your holiday and go up and beyond to help
18 July 2025
Reply from Hays Travel - Shildon
Thank you for your 5 star review. It was my pleasure to book your Cyprus holiday! Many thanks. Trudy xx
Me and my friends came to hays travel…
Me and my friends came to hays travel and Trudy made our experience great,she was very professional and happy,she explained everything clearly and made us happy and more excited for our holiday next year.
18 July 2025
Reply from Hays Travel - Shildon
Thank you for your lovely 5 star review! I am so glad your are all excited for your holiday.
Many thanks again.
Trudy xx
Polite helpful and friendly
12 July 2025
Reply from Hays Travel - Shildon
Thank you for this Lovely Review Adrian, i'm really glad you are happy with my service. It was a pleasure booking for you Thank you, Megan :)
Staff very helpful and patient
Staff very helpful and patient, went above and beyond to help us find our holiday.
10 July 2025
Reply from Hays Travel - Shildon
Thank you very much for your kind review Andrew, I'm glad we found you a deal in the end. more then happy to help. Thanks, Megan :)
The person I booked Holiday with was Rachel
The person I booked holiday with was very good at her job . Very nice and friendly. I have been booking with hays at Shildon for a lot of years
3 July 2025
Reply from Hays Travel - Shildon
Thank you so much for this lovely review :) Nikki
they are so helpful they always sort…
they are so helpful they always sort out what you want and never pressure you into anything you dont want
1 July 2025
Reply from Hays Travel - Shildon
Thank you so much for booking another holiday with me! Nikki x
Really friendly customer service
Really friendly customer service, spend hours laughing and joking with all the staff, shout out to Nikki for getting us sorted, would really recommend to anyone.
28 June 2025
Reply from Hays Travel - Shildon
Thank you so much! Just need that 2027 cruise booked now don't we? Haha :-D Nikki x
Very knowledgeable and will always go…
Very knowledgeable and will always go the extra mile to find the right holiday package.
28 June 2025
Reply from Hays Travel - Shildon
Thank you very much for your lovely review on my service. I will always go the extra mile for all customers.
Thank you Kassandra
Attentive
Attentive, helpful, good advice given. Megan replied to my message as soon as possible on Monday, helped me with airport times and gave good suggestions.
24 June 2025
Reply from Hays Travel - Shildon
Thank you for the lovely review Vivienne, I'm really glad I could help you and get you sorted, always happy to help. Thanks, Megan :)
Using nikki at hays at shildon for…
Using nikki at hays at shildon for years now, nothing is ever a trouble ... defo the best at what they do x
22 June 2025
Reply from Hays Travel - Shildon
Thank you so much for booking another holiday with me! :) Nikki x
All the staff were very friendly and…
All the staff were very friendly and helpful, especially Trudy who booked our holiday.
20 June 2025
Reply from Hays Travel - Shildon
Thank you so much for your lovely 5 star review. It was my pleasure to book you on your cruise.
Hope you all have an amazing time! I'm sure you will! :)
Trudy xx
Reply from Hays Travel - Shildon
Thank you so much! I know you guys are going to love your city break :) Kassandra x
Reply from Hays Travel - Shildon
Thank you so much for your lovely 5 star review. It was my pleasure. I hope you all have an amazing time in Menorca!
Trudy xx
Great service and friendly staff.
17 June 2025
Reply from Hays Travel - Shildon
Thank you so much for this review, it was a pleasure to arrange your family trip to Disneyland Paris - can't wait to hear about the boys reaction! Nikki x
Reply from Hays Travel - Shildon
Thank you so much for your review! We don't like to mess about in Hays Travel Shildon! Thank you for your booking. Kassandra :)
Kassandra was great very helpful…
Kassandra was great very helpful answered all questions was satisfied with answers.
13 June 2025
Reply from Hays Travel - Shildon
Thank you very much for this review. I'm glad Kassandra got your holiday arranged for you and I will pass on the feedback to her. Nikki
The staff were as always friendly and…
The staff were as always friendly and very helpful
5 June 2025
Reply from Hays Travel - Shildon
Thank you for your lovely review on service, pleased we are all friendly and helpful when you call into the store.
Thank you Nikki
Reply from Hays Travel - Shildon
Thank you for your lovely review regarding my service, pleased we managed to get you sorted for the lads holiday to Poland.
Thank you Kassandra
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