Hays Travel - Shanklin Reviews 

675
TrustScore 5 out of 5

5.0

32 Regent Street, PO37 7AA Shanklin, GB


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Rated 5 out of 5 stars

Always greeted with a friendly hello by the staff upon entering the shop. I always know which holiday I intend to buy, but the helpfulness and expertise provided make the whole process enjoyable (e... See more

Company replied

Rated 5 out of 5 stars

Once again the amazing ladies at shanklin branch were great. They took their time and found me the best deal for my holiday, checking flights, times and accommodation until they found exactly what I w... See more

Company replied

Rated 5 out of 5 stars

Staff friendly and really helpful. Explained all i needed too know, checked if anything could be cheaper if I moved days about. And ensured that I could ask anything before I left for my trip. The sta... See more

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Rated 5 out of 5 stars

Sarah went over and above when we booked our cruise. She just didn't give up finding what we wanted in our special dates. Sorted out our travel insurance for us too.We are so pleased to be going on a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 32 Regent Street, PO37 7AA, Shanklin, United Kingdom

  • 01983 866266

5.0

Excellent

TrustScore 5 out of 5

675 reviews

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5.0

All reviews

(675)

118,033 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient

Very efficient

24 May 2026
Hays Travel - Shanklin logo

Reply from Hays Travel - Shanklin

Thank you for your continued loyalty. Kindest regards, Sarah

Rated 5 out of 5 stars

Holiday experience

Helpful staff, comfortable spacious office. Good experience.

22 May 2026
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Reply from Hays Travel - Shanklin

We're so glad you had a good experience with us. Thank you for your kind words! It was a pleasure to get your next adventure booked for.
Kindest regards, Sarah

Rated 5 out of 5 stars

Nikki was fantastic as always,she takes…

Nikki was fantastic as always,she takes time and makes sure everything is just how you want it. I have booked a few times with Hayes and the service is always brilliant and they do there best to give you the holiday you want. I would never choose anyone else with my holiday

19 May 2026
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Reply from Hays Travel - Shanklin

I am so pleased to hear you had such a wonderful experience with us! It's fantastic to know our team took the time to ensure everything was just right for your holiday. Thank you for your continued loyalty.

Kind Regards
Nikki + Hays Travel Shanklin

Rated 5 out of 5 stars

Very caring and helpful

Very caring and helpful. Nothing is too much.
A very positive experience.

Dr. HUGH WITT-WILLIAMS

21 May 2026
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Reply from Hays Travel - Shanklin

Thankyou for your lovely comments, it's always a pleasure to see you

Rated 5 out of 5 stars

My wife and I found the lady her name…

My wife and I found the lady her name was Donna, who dealt with our holiday was very knowledgeable and extremely helpful. Nothing was to much trouble for her and she was never in a hurry to push us away.
Wed certainly recommend Hays to others.

13 May 2026
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Reply from Hays Travel - Shanklin

Thank you Mr & Mrs Dallimore for your Trust Pilot review your comments are much appreciated .
Donna :-)

Rated 5 out of 5 stars

Teresa was fantastic

Teresa was fantastic, she answered all our questions, told us everything we needed to know. And made our experience very enjoyable.

13 May 2026
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Reply from Hays Travel - Shanklin

Thank you for your kind review. So pleased to help you get away for your special celebration

Rated 5 out of 5 stars

Donna

Donna , as all the staff at Shanklin Hays are always helpful, friendly and go out of their way to get you the holiday you want.
Would not use any other travel agent.

14 May 2026
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Reply from Hays Travel - Shanklin

Thank you June for your lovely comments , it's always a pleasure booking your trips
kind regards
Donna

Rated 5 out of 5 stars

As the Shanklin branch had all my…

As the Shanklin branch had all my details from previous holidays. I was able to book over the telephone. Teresa was extremely helpful explaining any questions I had. An e-mail arrived soon after detailing my booking.

12 May 2026
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Reply from Hays Travel - Shanklin

Always a pleasure to get you away on holiday

Rated 5 out of 5 stars

Donna was very friendly

Donna was very friendly, helpful & efficient in helping us book our cruise. We would definitely visit the branch again for any future bookings.

9 May 2026
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Reply from Hays Travel - Shanklin

Thank you Kerry, it was a pleasure dealing with you and I am sure you will have a fabulous cruise
kind regards
Donna

Rated 5 out of 5 stars

Teresa was very thorough and…

Teresa was very thorough and knowledgable.
Most helpful even though we kept changing our mind on dates.

6 May 2026
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Reply from Hays Travel - Shanklin

Thank you for your review. It was a pleasure to get you booked and I'm sure you'll have a wonderful time

Rated 5 out of 5 stars

I found booking my holiday was made so…

I found booking my holiday was made so easy and uncomplicated Teresa sorted every thing out for me down to the last detail ..Im very very pleased that i booked through Hays Travel and will deffinantly be using them again in the future ...Many Thanks!

6 May 2026
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Reply from Hays Travel - Shanklin

Thank you for taking the time to leave a review. So glad we got you booked and I hope you all have a great time.

Rated 5 out of 5 stars

What can I say but just an absolute… Superstars

What can I say but just an absolute fantastic company. All the lovely ladies who have helped my husband and I over the last 5 years are absolutely incredible, they are professional, friendly and they all have a great understanding in their job roll.

26 April 2026
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Reply from Hays Travel - Shanklin

Always a pleasure to see you both

Rated 5 out of 5 stars

Hays

Hays , shanklin branch on the Isle of Wight has a great team of people , very helpful ,and knowledgeable, just booked another trip with them (thanks Teresa) safe in the knowledge that I can just pop in if I have any queries regarding the trip, and I will be met with a smiling face and first class service.

18 April 2026
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Reply from Hays Travel - Shanklin

So excited for you regarding this trip, it's going to be fantastic! Thank you for choosing to book with us again - Teresa

Rated 5 out of 5 stars

Sarah was very good and explained…

Sarah was very good and explained everything to us and helped out with professional advice and her experience with her knowledge made everything better to understand

28 April 2026
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Reply from Hays Travel - Shanklin

Thank you for taking the time to leave a review and for your kind words, it was a pleasure to meet you both, and book your next getaway. Kindest regards
Sarah

Rated 5 out of 5 stars

i have used hays shanklin branch to…

i have used hays shanklin branch to book my cruises
and have all ways recived a first class service the staff are very friendly help full and they know about the company that you wish to book with

29 April 2026
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Reply from Hays Travel - Shanklin

Thank you for your review, it's always a pleasure to see you - Teresa

Rated 5 out of 5 stars

I always use this Branch the ladies are…

I always use this Branch the ladies are super friendly and efficient ,and the shop looks great after the refit

28 April 2026
Hays Travel - Shanklin logo

Reply from Hays Travel - Shanklin

We appreciate you choosing our branch! We're so happy to hear that you find our team friendly and efficient, and that you like the shop's new look.

Kind Regards
Sarah and the team, Shanklin

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