Having not cruised for 4 years i found my mind put at rest, my booking was easy. My late partner used to do all the paperwork so it was all new to me. Issy ? did my booking and sorted a problem with m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always Shelby is very helpful with my booking , advised me on different hotels I was looking at in Rome , very patient as I was so indecisive. Will always book with Shelby x
Company replied
Hollie was incredibly helpful . On both my visits to book she focussed entirely on my needs and tolerated a lot of questions. Unfortunately there was a mix up over length of stay and departure fligh... See more
Company replied
Just like to thank Hannah and team at Salisbury for their amazing help when there was a problem with our car hire in Vancouver (Not their fault). We arrived to find that there wasn’t a reservation for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11-13 Minster Street, SP1 1TD, Salisbury, United Kingdom
- 01722 320122
4.8
Excellent
432 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hannah in Salisbury branch is always so…
Hannah in Salisbury branch is always so helpful. Such a great personality and always sorts us out. 3rd year running with her help. Thank you
4 May 2025
Reply from Hays Travel - Salisbury
Thank you so so much for your review. It means the world. Regards Hannah S - Branch Manager
Salisbury Hays Travel 👍
We just popped in to see what was good for us, We saw Hannah who booked our holiday last year.We told her roughly where we wanted to go and found a hotel very quickly! Sorted all the other finer details. She was very helpful and would recommend Hays travel to anyone 👍
4 May 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will be sure to pass this onto Hannah G. Regards Hannah S - Branch Manager
Hays travel is very friendly
Hannah was very welcoming and extremely helpful it was the best day of my life because of Hannah Hannah was very clear and understanding of my disability she looked at the best option tor me
2 May 2025
Reply from Hays Travel - Salisbury
Thank you so much for your review. Hannah G was extremely happy that she found your perfect holiday for you. We all hope you have the best time! Regards Hannah S - Branch Manager
Very understanding
Took time to look into my queries helpfully didn't feel rushed polite helpful
2 May 2025
Reply from Hays Travel - Salisbury
Thank you for your comments. I hope you have a great holiday. Regards Hannah S - Branch Manager
I use Hays travel in Salisbury…
I use Hays travel in Salisbury regularly to book my holidays they are excellent, always polite and very helpful
24 April 2025
Reply from Hays Travel - Salisbury
Thank you so much for your review. I will be be sure to pass this onto Hollie. Regards Hannah S - Branch Manager
Hannah was great,very patient.
20 April 2025
Reply from Hays Travel - Salisbury
Thank you do much for your 5* review. I really hope you have the best holiday. Regards Hannah S - Branch Manager
Best service ever.staff are fantastic.
Best service ever.staff are fantastic.
Great help and service from Hannah in salisbury.will keep coming back to Hays ,5 star service ,always from all staff.
25 April 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will be sure to pass this onto Hannah G. Regards Hannah S - Branch Manager
all booking done for me so i have have…
all booking done for me so i have have not worry about errors
6 April 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will pass this onto Hannah G. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your review, I will be sure to pass your comments onto Hannah G. Regards Hannah S - Branch Manager
I’m happy with the results and…
I’m happy with the results and grateful! for the service they provide me!
15 April 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will be sure to pass this onto Hollie. Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hannah G - Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Hannah G. Regards Hannah S - Branch Manager
we were very impressed with the service…
we were very impressed with the service and booking of our first cruise. Hollie was excellent and explained all we needed to know before booking.
5 April 2025
Reply from Hays Travel - Salisbury
Thank you so much for your review. I will be sure to pass your comments onto Hollie. Regards Hannah S - Branch Manager
Very helpful in fullfiling our holiday…
Very helpful in fullfiling our holiday dates and destination
3 April 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will be sure to pass this onto Isobel. Regards Hannah S - Branch Manager
Very plight young lady helped us to…
Very plight young lady helped us to choose the right crews that go on she was very knowledgeable in her job
19 March 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will be sure to pass this onto Hannah G - Regards Hannah S - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for taking the time to write your review. I will be sure to pass this onto Hannah G . Regards Hannah S - Branch Manager
Very helpful
Very helpful. They checked flights in many combinations of dates, airline and airports.
16 March 2025
Reply from Hays Travel - Salisbury
Thank you for your comments, I will be sure to pass these onto Hollie. Regards Hannah S - Branch Manager
Asked what we would like
Asked what we would like. Gave us plenty of options and came up with a holiday of our choice. Quick and efficient.
22 March 2025
Reply from Hays Travel - Salisbury
Thank you for taking the time to give us a 5* review. I will be sure to pass this onto Isobel. Regards Hannah S - Branch Manager
For now I only have yesterday’s…
For now I only have yesterday’s experience, however the very pleasant and helpful lady who attended to my questions was brilliant. Very efficient and straightforward.
19 March 2025
Reply from Hays Travel - Salisbury
Thank you so much for your 5* review and your comments. Regards Hannah S - Branch Manager
Very helpful and extremely friendly
Very helpful and extremely friendly. I would thoroughly recommend Hayes Travel to anyone planning a holiday.
18 March 2025
Reply from Hays Travel - Salisbury
Thank you so much for your 5* review, I will be sure to pass this onto Bethan. Regards Hannah S - Branch Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.