Ryan & team are honestly the best! I’ve booked with Ryan & also Kerry. They go above & beyond to help, nothing is too much & they give the best prices possible, I booked an extended family holid... See more
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I wouldn't book with anyone other than Ryan and his team. They're incredibly responsive, always finding the best deals and making the whole process stress-free. Nothing is ever too much trouble, and t... See more
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Another seamless booking with Ryan. Quick responses as always and nothing too much trouble. Very patient with my queries and going back and forth and competitive pricing. Wouldnt book with anyone else... See more
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First rate experience from Ryan and his team from start to finish. Not long did he get us the cheapest price on our holiday but sorted an issue out very quickly and professionally responding in a time... See more
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Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
812 reviews
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Booking with Ryan yet again made…
Booking with Ryan yet again made simple, no handles, quick, easy and painless. Great service as always.
30 October 2026
Reply from Hays Travel - Ryan Lambton
Thanks so much, Mrs Cocker! 😊
It's always a pleasure booking your holidays and I'm so pleased you're happy with the service. I really appreciate you coming back to me time and time again. Have another fantastic holiday!
Thanks,
Ryan ✈️
Ryan & team are honestly the best!
Ryan & team are honestly the best!
I’ve booked with Ryan & also Kerry.
They go above & beyond to help, nothing is too much & they give the best prices possible,
I booked an extended family holiday & Ryan was amazing at advising where to go, hotels etc as there were different age groups.
The response & profession is 💯
I wouldn’t book a package holiday with anyone else.
4 November 2026
Reply from Hays Travel - Ryan Lambton
Thanks so much for such a lovely review, Sharon! 😊
It really means a lot to hear this! It's always a pleasure helping you with your holidays and I'm so pleased we managed to find the right holiday for your extended family, especially with so many different ages to consider! I know how important it is to get the hotel and destination right so there's something for everyone.
I'm also really pleased you've had such a great experience booking with both myself and Kerry. I'll make sure she sees your lovely comments too! We always do our best to offer great prices alongside a personal service, so it's lovely to know that's appreciated.
Thank you for continuing to trust us with your holidays, your loyalty and support really does mean a lot!
Thanks,
Ryan ✈️
I wouldn't book with anyone other else..
I wouldn't book with anyone other than Ryan and his team. They're incredibly responsive, always finding the best deals and making the whole process stress-free. Nothing is ever too much trouble, and they're there to help every step of the way, both before and during your holiday. Fantastic service as always!
1 November 2026
Reply from Hays Travel - Ryan Lambton
Thanks so much for another lovely review, Lynne! 😊
It's always a pleasure helping you with your holidays and I really appreciate you continuing to book with us! I'm so pleased you're happy with the service and that we make the whole booking process as easy and stress free as possible. We always do our best to find you a great deal and make sure you're well looked after from the moment you book right through to coming home. It's lovely to know that having us there whenever you need anything makes such a difference.
Thank you again for your continued support and for trusting us with your holidays, it really does mean a lot!
Thanks,
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Thanks so much for your lovely review, Helen! 😊
Really pleased to hear you've been happy with the service and found us friendly and helpful. We really appreciate your support and hope you have a fantastic holiday!
Thanks,
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Ah thanks so much, Linda! 😊
It's always lovely hearing from you and helping with your holidays. I really appreciate you coming back to me again and trusting me to look after everything. Hope you have the most amazing time away!
Thanks,
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Thanks so much for your lovely review, Christine! 😊
Really pleased to hear you've been happy with the service from the team. We always try to get back to everyone as quickly as possible and make the whole booking process as easy as we can.
Thanks again for booking with us, we really appreciate your support and look forward to helping you with your next holiday!
Thanks,
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Thank you so much for your lovely review, Tracey! 😊
It's great to hear Hazel looked after you so well. She's a real asset to the team and I'll make sure she sees your kind words.
Thanks again for booking with us and we look forward to helping you with your future holidays!
Thanks,
Ryan ✈️
Was very patient as i am not very good…
Was very patient as i am not very good at doing things on line but we got there
24 October 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, George! 😊 I’m really glad we got there in the end. Please never worry about anything online, I’m always happy to be patient and help you through anything you’re unsure of. That’s what I’m here for!
And please remember, you can always complete your booking over the phone with me if that’s more convenient for you 😊
Really appreciate you taking the time to leave me a lovely review and I hope you have a fantastic holiday! ☀️✈️
Thanks,
Ryan ✈️
So easy just a message to Ryan and a…
So easy just a message to Ryan and a promt reply . Everything sorted striaght away .
22 October 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Barbara! ☺️ I’m so pleased I could get everything sorted straight away for you. Sometimes all it takes is a quick message and we can get everything taken care of without any fuss! Really appreciate you taking the time to leave me such a lovely review, it means a lot ❤️
Thanks,
Ryan ✈️
Absolutely fantastic service
Absolutely fantastic service, very simple and very happy with how quick and easy it was. I will definitely book again with Kerry.
13 October 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Paula! 😊 So pleased to hear Kerry looked after you so well and made everything quick, simple and easy from start to finish. I’ll make sure she sees your lovely feedback, she’ll be over the moon! ❤️ We really appreciate you choosing to book with us and look forward to helping you with the next one! ✈️🌴
Thanks,
Ryan ✈️
Ryan always offers 1st class service…
Ryan always offers 1st class service and gets back to you promptly.
Booked twice now with him in last 3 months
15 October 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Jo! 😊 Two holidays booked in just three months, I absolutely love it! 😂✈️ It really means a lot that you’ve come back to me again so soon. I always try to get back to you as quickly as I can and make the whole booking process as easy as possible. Thank you for trusting me with your holidays and for the lovely feedback! ❤️
Thanks,
Ryan ✈️
Easy to book
Easy to book, good communication, first time using, answered questions quickly
14 October 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Steve! 😊 Really pleased you chose to book with me for the first time and that you found everything easy from start to finish. I know how important it is to get quick answers when you have questions about your holiday, so it’s great to hear you were happy with the communication. Hopefully this is the first of many holidays I can help you with! ✈️🌴
Thanks,
Ryan ✈️
Been using Ryan for all my family…
Been using Ryan for all my family vacations excellent service from him you will not be disappointed
10 October 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Sab! 😊 It really means a lot that you continue to trust me with your family holidays. I’m always here to make sure everything is taken care of and you all have the best time away. Thank you for your continued support and recommendation! ❤️✈️
Thanks,
Ryan ✈️
Great experience
Great experience, easy booking and best price every time, this is our 2nd time booking and we will not be going elsewhere again, Hazel was fab!
2 October 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Claire! 😊 So lovely to have you booking with us again and even better to hear you won’t be going anywhere else! ❤️ I’m really pleased Hazel looked after you so well and made everything easy while getting you the best price too. I’ll make sure she sees your lovely feedback. Here’s to many more holidays! ✈️🌴
Thanks,
Ryan ✈️
Another seamless booking with Ryan
Another seamless booking with Ryan. Quick responses as always and nothing too much trouble. Very patient with my queries and going back and forth and competitive pricing. Wouldnt book with anyone else - have booked last few years with Ryan and the service is faultless right through from booking to online check-in and special requests. Fully recommend!
2 October 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Carolyne! 😊 It really means a lot that you continue to come back to me year after year for your holidays. Never worry about going back and forth with questions, I’m always happy to help and make sure everything is exactly right for you. Thank you for trusting me with your trips over the years and for such a lovely recommendation! ❤️✈️
Thanks,
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Thank you so much, Mrs Evans! 😊 Really appreciate your lovely feedback. I’m so pleased you found the service efficient and that I was able to get back to you quickly. Always happy to help with your holidays! ✈️
Thanks,
Ryan ✈️
Brilliant travel agent…
Have been booking with Ryan for the past couple of years, nothing is too much trouble for him. He's a brilliant travel agent
4 October 2026
Reply from Hays Travel - Ryan Lambton
Caroline ❤️ Thank you so much! You've trusted me with your holidays for a good few years now and that genuinely means a lot to me 😄✈️
You know by now I'll always do everything I can to help, no matter what you throw at me 😂 Thank you for continuing to come back to me Caroline, it's really appreciated ❤️
Thanks,
Ryan ✈️
First rate experience
First rate experience from Ryan and his team from start to finish. Not long did he get us the cheapest price on our holiday but sorted an issue out very quickly and professionally responding in a timely manner. Would not hesitate to use again and highly recommend for any jet2 package as they really do above and beyond.
28 September 2026
Unprompted review
Reply from Hays Travel - Ryan Lambton
Greg, Thank you so much for this! Getting you the best price is always a bonus, but being there when something needs sorting is just as important to me, so I'm really pleased we got the issue resolved quickly for you ✈️
Really appreciate the recommendation too Greg, especially for anyone looking at a Jet2 package! Thank you for trusting me and the team with your holiday and hopefully we'll be looking after you again soon ❤️
Thanks,
Ryan ✈️
Ryan was very friendly and very…
Ryan was very friendly and very informative putting my mind at ease with any questions I had, he was quick at getting back to me so I wasn’t left waiting around for ages, very happy with the service he provided us and very excited we have booked a holiday
Thank you so much Ryan your a diamond :) x
29 September 2026
Reply from Hays Travel - Ryan Lambton
Stephanie ❤️ "You're a diamond"... I'll definitely take that! 😄💎
Thank you so much for such a lovely review. I'm really pleased I could answer all of your questions, put your mind at ease and make the whole booking process nice and easy for you.
It's also lovely to hear you weren't left waiting around for replies, as I know how important that is when you're trying to get a holiday sorted!
Thank you for choosing to book with me, Stephanie. I really appreciate your support and I hope you have the most amazing holiday to look forward to! ✈️💙
Thanks,
Ryan ✈️
Vegas & San Francisco trip
Kerry was extremely attentive and patient, making sure that every detail of the trip was perfect. Thanks a lot Kerry!
23 September 2026
Reply from Hays Travel - Ryan Lambton
Laura ❤️ This one is all Kerry! 😄✈️
Thank you so much for your lovely review. A Vegas and San Francisco trip has quite a few details to get just right, so I'm really pleased Kerry took the time to make sure everything was perfect for you.
I'll make sure she sees your lovely comments, Laura. I know she'll really appreciate them! Hope you have the most amazing trip❤️
Thanks,
Ryan ✈️
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