We book with the Rutherglen branch at least twice a year and have never been disappointed with the service and this time was no exception. Our young lady found us a location in Portugal with no hills... See more
Company replied
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We book with the Rutherglen branch at least twice a year and have never been disappointed with the service and this time was no exception. Our young lady found us a location in Portugal with no hills... See more
Company replied
June was very helpful helping in what turned out to be a confusing booking, partly due to me, and we succeeded in the end. Travel Agents working in their Front of House have time consuming roles wh... See more
Company replied
The shop manager ( Debbie?) was very helpful and explained things clearly and professionally. She covered all the details and options available and provided a comprehensive and impressive level of ser... See more
Company replied
That's a few holidays we have booked with Hays travel they are always very professional and friendly. They listen to your budget and get you the best holiday. They also try to price match if you see a... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
224 Main Street, G73 2HP, Rutherglen, United Kingdom
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I booked a cruise with 2 members of my family but thankfully when my aunt and uncle went to get their paperwork as she couldn't print it off the day we booked it was discovered we were booked on 2 different ships and 2 different dates it wasn't resolved as the cruise we wanted was on a different date which I couldn't go as id already put in holidays for the date we originally booked blooming disaster not going to lie i was fuming was so looking forward to my first cruise very disappointed

Reply from Hays Travel - Rutherglen

Reply from Hays Travel - Rutherglen
Very friendly staff. Listen to what kind of holiday your looking for and always deliver.

Reply from Hays Travel - Rutherglen
Regularly book holidays with hays travel,find the staff very friendly and helpful

Reply from Hays Travel - Rutherglen
Debbie was very helpful and found us just what we were looking for at a reasonable price....

Reply from Hays Travel - Rutherglen
The staff were just lovely nothing was a problem and we went back 2 or 3 times with questions and changes to our holiday and they helped us with a smile so first rate for me we will be using hays in the future

Reply from Hays Travel - Rutherglen
The staff are very very helpful and polite and made booking a break away so easy and enjoyable!

Reply from Hays Travel - Rutherglen
When we went into the travel agents it was very busy ( always a good sign ) we wanted a last minute holiday to tenerife so Angie was on the case straight away and within jig time we were fully booked and on our way the day after, brilliant service as always

Reply from Hays Travel - Rutherglen
Always nice they r so helpful i as go 2 hay travel every year they r just amazing friendly 👌

Reply from Hays Travel - Rutherglen
Very professional in approach and very good responding, timeous and paid attention to what was asked

Reply from Hays Travel - Rutherglen
Great service and lovely staff. Megan was very helpful and informative

Reply from Hays Travel - Rutherglen
Friendly helpful staff that made all the arrangements easily and to my complete satisfaction. I would also point out how annoying it is that all communications are directed to my husband who has never, never booked the holiday and does not even come into the shop

Reply from Hays Travel - Rutherglen

Reply from Hays Travel - Rutherglen
I have booked with hays many times and find the service excellent, the knowledge the staff have is incredible, they are always more than happy to help with all questions and queries.

Reply from Hays Travel - Rutherglen
We were very happy with the service we were given.June was very pleasant and helpful, she gave us a lot of time and plenty of options whilst trying to decide our holiday destination.
We would certainly come back to Hays travel.

Reply from Hays Travel - Rutherglen

Reply from Hays Travel - Rutherglen
Staff are very helpful and always work to get the best deal for you.

Reply from Hays Travel - Rutherglen
June at the Rutherglen branch was very helpful in helping us choose a holiday. Megan also provided some good advice.

Reply from Hays Travel - Rutherglen
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