We always book all our holidays through Hays Travel Runcorn, the staff are wonderful, they talk you through everything, make sure all your needs are met and answer any questions you might have, I'm a... See more
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Very friendly helpful staff. Hayley was very helpful with our initial search for holidays and recommended a lovely hotel. We didn’t book right away and When we got home we looked atthe holiday recomme... See more
Company replied
Nicola was fantastic help and despite the fact we were looking for a short weekend break away we ended up booking a holiday of our dreams
Company replied
Grace understood what I wanted, if there were options involved she would explain them and I'm sure I've booked the exact holiday I'd envisaged
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 Forest Walk Shopping City, WA7 2EU, Runcorn, United Kingdom
- 01928 237605
4.9
Excellent
808 reviews
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Always welcoming and friendly when you…
Always welcoming and friendly when you go in! They listen to what you're looking for and do their best to match the holiday for you!!
I Always recommend Hays!!!
4 January 2026
Reply from Hays Travel - Runcorn
Thankyou so much for this amazing review!
Top class company
The staff are always happy to help with any questions or concerns about holidays.
30 December 2025
Reply from Hays Travel - Runcorn
Thankyou for this great review!
All our holidays are booked through…
All our holidays are booked through Hays Travel.
Jess contacted us after we enquired about a holiday before Christmas, she knew exactly what we wanted and got us a great deal.
We have received help booking holidays through multiple agents at Hays over the years and always have a great experience.
4 January 2026
Reply from Hays Travel - Runcorn
We appreciate you booking your holidays with us. We're so glad Jess found you a great deal and that you always have a great experience with our agents.
I was able to get everything I wanted…
I was able to get everything I wanted for my holiday at a very reasonable price.
1 January 2026
Reply from Hays Travel - Runcorn
Thankyou for this great review!
Reply from Hays Travel - Runcorn
Thankyou for this great review!
Lovely members of staff very helpful
Lovely members of staff very helpful. Nothing was too much trouble.
30 December 2025
Reply from Hays Travel - Runcorn
Thankyou so much for this lovely review!
Jessica met us with a great big smile
Jessica met us with a great big smile, asking us “How can she help?
We explained about the holiday we’d seen and liked.
Jessica got it up no problem, went through all the details that covered everything.
Jessica was so helpful, friendly and very professional.
I can honestly say without a doubt, I’ll be dealing with Hays Travel in Shopping City Runcorn.
16 December 2025
Reply from Hays Travel - Runcorn
Thankyou so much for this amazing review! It is greatly appreciated :)
Reply from Hays Travel - Runcorn
Thankyou for this great review!
Reply from Hays Travel - Runcorn
Thankyou for this great review!
The usual Five star treatment of very…
The usual Five star treatment of very competent and caring staff they have Always been top draw for my needs
13 December 2025
Reply from Hays Travel - Runcorn
Your are most welcome. Such a valued customer x
Helpful and friendly
Really helpful and explained the things I needed to do given it's my first time abroad so would recommend them
6 December 2025
Reply from Hays Travel - Runcorn
Thanks for the lovely response xx
Friendly and knowledgeable
Friendly and knowledgeable. Excellent customer service, would not go anywhere else.
4 December 2025
Reply from Hays Travel - Runcorn
Thank you for being such lovely customers
Reply from Hays Travel - Runcorn
Thank you for the lovely response.
Brilliant staff
As usual, the staff were superb and very helpful. Will always use Hays.
21 November 2025
Reply from Hays Travel - Runcorn
Thankyou so much for this great review!
Care for people
13 November 2025
Reply from Hays Travel - Runcorn
Thankyou, we appreciate this feedback!
Have booked a few Holidays with Hays …
Have booked a few Holidays with Hays always go out of their way to help
11 November 2025
Reply from Hays Travel - Runcorn
Thank you for the kind response
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