The personal service that we receive. Julie at the Poole branch knows exactly what we like and will contact us direct if something comes up. She completes the relevant paperwork in relation to my medi... See more
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I have used Hays travel multiple times to book my holiday. I want to thank Fiona who has booked two of my holidays as the service received was outstanding. I will definitely look out for Fiona again... See more
Company replied
We dealt with 2 of your stagf. Hannah who was very helpful and saught information for us We met Fiona the followimg day when went back to book the holiday. She was extremely knowlegable and gave u... See more
Company replied
We have used Hay's previously and so, as we considered taking a holiday, it was the first place to start. We sat with Steve, (Poole branch), who examined our criteria, gave us a number of options and... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Dolphin Centre, BH15 1SR, Poole, United Kingdom
- 01202 672992
4.9
Excellent
1K reviews
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The lady who booked my holiday mrs…
The lady who booked my holiday mrs fiona attenbough was so very helpfull that she should have a pay rise.
She stopped me making alot of mistakes and im so gratefull to her
5 May 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Amazing service at Hays from George and Jodie
George was amazing! He spent time with us making sure we booked the best room for our cruise and was very knowledgeable. It’s our second cruise booking with Hays and we wouldn’t go anywhere else.
I also have to thank Jodie at Ferndown for her patience and help with my email enquiries in the weeks leading up to us booking too.
4 May 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Friendly honest advice
Friendly honest advice, very good knowledge- used many times before
3 May 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
easy process and they listen to you
easy process and they listen to you. friendly staff, even if they are being trained at the same time.
2 May 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Cannot praise Julie (Poole) enough!
Cannot praise Julie (Poole) enough. It is like having our own personal Travel Agent as she always goes the extra mile to secure the holiday her clients want.
30 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Efficiency personified
Efficient came in on day off to finalize booking and. Get 1 of 4 single cabins on Arcadia
1 May 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
The Advisor George was very helpful
The Advisor George was very helpful, in arranging our Trip
30 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Julie as always managed to book exactly…
Julie as always managed to book exactly what we wanted
29 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Highly recommend Hays travel, Poole
Once again the amazing Fiona from Hays travel in Poole, Dorset, has secured our first choice cabin, at a competitive price. Thank you.
29 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Ten out ten
Extremely helpful, searched to find the cruise we wanted/needed with all our multiple requests being met. Friendly and personable and was a lovely experience.
26 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Thank you to the team in Hays Travel Poole
A big thank you to Julie and all the lovely helpful staff at Hays Travel in the Dolphin Centre, Poole, for their excellent service handling our cruise bookings.
26 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
We had just been let down by another travel company
We had just been let down by another travel company after they change are hotel three tlmes in the space of month.so we went to hays travel and talk to a lovely lady called Lydia see was so helpful and shorted out a gluten free hotel. Thankyou
18 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Friendly
Friendly, listening to what I wanted. Always checking and advising of best option and price.
25 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
We saw Julie in pooles hays travel she…
We saw Julie in pooles hays travel she is so very helpful and always tries to get us a good deal .Never in a hurry to serve us and to be honest I wouldn't want to see anyone else in there .
23 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Fiona dealt with my booking with ease
Fiona dealt with my booking with ease & confidence. Use Hays for all my cruise holidays.
23 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
The young lady was very helpful
The young lady was very helpful, nothing was too much trouble and took time to go through everything at my pace.
23 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Satisfaction
Always satisfied with a member of staff name Julie very helpful at all time no complaints either thank you 😉
23 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
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