Hays travel is the lighthouse in the sky of travel agents. Very well informed and helpful. Have been booking with them for many years and had superb holiday booking experiences. with a great sense o... See more
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I book my holidays on repeat with Hays Travel-Oswestry. The whole team are super friendly, efficient and a pleasure to deal with. I trust them to find exactly what I’m looking for. Gary and Cathy help... See more
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Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill... See more
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Ellis at Hays Oswestry was very helpful assisting us with our holiday, this is the second time this year we have used them and wouldn’t hesitate to use them again.
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Cross Street, SY11 2NG, Oswestry, United Kingdom
- 01691 655654
5.0
Excellent
980 reviews
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Hays new shop
Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill , but a special mention goes to Maisie & Elis for sorting us out efficiently!!! well done Hays !
4 August 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team provided brilliant and efficient service in our new shop. We appreciate your kind words!
Kind Regards
Hays Travel
I was served by Gary i think his name…
I was served by Gary i think his name is in the Oswestry branch, he was very helpful and happy to help us decide our trip nothing was too much trouble very happy with the service Thank-you
15 August 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that our team member was very helpful in deciding your trip. We appreciate your kind words.
Kind Regards
Hays Travel
Very helpful and friendly staff
Very helpful and friendly staff. We would not go anywhere else.
7 August 2026
Reply from Hays Travel - Oswestry
Hi ,
Thank you for your wonderful feedback! We are so pleased to hear that our staff were helpful and friendly, and we appreciate your loyalty.
Kind Regards
Hays Travel
Excelent service as usual
Visited Oswestry branch yesterday to amend present holiday and book another one
Excelent service as usual Gary always makes experience a pleasure
13 August 2026
Reply from Hays Travel - Oswestry
Hi There,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague always makes your experience a pleasure. We appreciate your kind words.
Kind Regards
Hays Travel
Excellent service
Excellent service in Oswestry branch. Fast, easy, professional and personal. Got what and when we wanted at a great price
9 August 2026
Reply from Hays Travel - Oswestry
Colleen,
Thank you for your fantastic feedback! We are so pleased to hear that you received excellent, fast, and professional service, and that we found exactly what you wanted at a great price.
Kind Regards
Hays Travel
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was excellent and always happy to assist. We truly appreciate your kind words.
Kind Regards
Hays Travel
Staff are always helpful really…
Staff are always helpful really friendly never feel rushed and always give good advice
9 August 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and provided good advice without rushing you.
Kind Regards
Hays Travel
We always booked with Hays Travel in…
We always booked with Hays Travel in Oswestry they are always helpful , knowledgeable and friendly. We wouldn't book with anyone else
2 August 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our team is always helpful, knowledgeable, and friendly. We truly appreciate your loyalty!
Kind Regards
Hays Travel
Absolute brilliant tentative service x
7 August 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service brilliant and attentive. We truly appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Oswestry
PF,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was so helpful during your visit. We truly appreciate your kind words.
Kind Regards
Hays Travel
Friendly and complete service
Friendly and thorough service, covering all areas to address as part of the holiday.
4 August 2026
Reply from Hays Travel - Oswestry
Hi There
Thank you for this great feedback and for booking your holiday with us :-)
We are always here to help!
Kind Regards
Hays Travel Oswestry
Great
Great, helpful and friendly staff
Very helpful and knowledgeable, would definitely use them again, especially Mel who has the patience of a saint
2 August 2026
Reply from Hays Travel - Oswestry
Thank you Chris for your kind review :)
It was a pleasure booking your holiday on Saturday.
I will look forward to hearing all about your trip when you are back.
Kind regards
Mel
Brilliant thorough enjoyable service
Brilliant thorough enjoyable service. Will always go back.
2 August 2026
Reply from Hays Travel - Oswestry
Thank you Phil for taking the time to leave us a kind review. We really do appreciate it.
Thanks again for booking with us at Hays Travel Oswestry.
Kind regards
Mel
Booked over the phone
Booked over the phone. Very polite and helpful couldn’t of wished for any better service I always book with hays travel
2 August 2026
Reply from Hays Travel - Oswestry
Thank you Jackie for your kind review. We really do appreciate it.
Thanks again for booking your holiday with us again at Hays Travel Oswestry.
Kind regards
Mel
Popped in for information- came out with a cruise booking !
Elis was patient with our requests for information and changing parameters. He carefully explained options and provided some useful experiences he had had to help us with our choice .
A good price, good service and hopefully a good holiday.
Thanks Elis.
1 July 2026
Reply from Hays Travel - Oswestry
Thank you Graham for your kind review.
We are really happy that your enjoyed your service here at Hays Travel Oswestry.
Thanks again for booking with us.
Kind regards
Mel
Pleasant experience
Very personable helpful staff
No rush, very helpful information, nothing too much trouble
Pleasant experience
23 July 2026
Reply from Hays Travel - Oswestry
Hello
Thank you for your wonderful feedback! We are so pleased to hear that you had such a pleasant experience with our helpful staff. We truly appreciate your kind words.
Kind Regards
Hays Travel Oswestry
Hays Agents: Oswestry
As usual the staff in the Oswestry branch came up trumps with another booking for us. Mel Arnold was our agent today and she was very helpful guiding us to booking a cruise in October. But to be honest whichever agent helps us, they are all brilliant and very personable.
19 July 2026
Reply from Hays Travel - Oswestry
Thank you Guy for your very kind review :)
We always enjoy booking your holidays.
Thanks again for booking with us at Hays Travel Oswestry.
Kind regards
Mel
For us the high street travel agents…
For us the high street travel agents make it easy to choose a holiday,and having someone to speak to is the main advantage.
26 July 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that you find it easy to choose a holiday with us and value having someone to speak to.
Kind Regards
Hays Travel
I always deal with Mel
I always deal with Mel, she knows what I like and always delivers. Maisie was involved too and helped secure my booking. Always excellent service from Mel and all the other members of the team at Hays travel Oswestry. Well done all and thanks 😊
23 July 2026
Reply from Hays Travel - Oswestry
Hello
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently provides excellent service and knows your preferences so well. We truly appreciate your kind words.
Kind Regards
Hays Travel
Booked an on the spur of the moment…
Booked an on the spur of the moment holiday with Mel at Oswestry .
As per usual in this store. Great service ,friendly advice . Thanks again .
14 July 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you for your wonderful 5-star review! We are so pleased to hear that you received great service and friendly advice for your holiday.
Kind Regards
Hays Travel
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