Victoria was an absolute pleasure to deal with from start to finish. She was friendly, welcoming, and incredibly knowledgeable about Disneyland Paris. She took the time to understand our budget and w... See more
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As always, never have any doubt about Hays, staff are always so helpful and very professional. Cannot praise our Kevin enough, we have a great relationship and never fail to have a sparkling v... See more
Company replied
Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more
Company replied
We have been using HAYS Travel for a number of years.we have found Steph and the Girls at Oldbury have always been very helpful in finding the Holidays what we want.Nothing is to much Trouble for them... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2K reviews
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Reply from Hays Travel - Oldbury
Hiya. Thank you for taking the time to leave such lovely feedback. Appreciate it and glad I could help. When I can help again please give me a shout. Take care - Chantelle x
I would not book anywhere else ever…
I would not book anywhere else ever sence you have started in oldbury, the staff are so helpful and welcoming. The advice and expertise on any destination is very welcome as I have mobility issues.
7 August 2026
Reply from Hays Travel - Oldbury
Hiya Christine. It's always lovely to see you and thank you for booking with us again. Thank you aswell for your fantastic feedback. Really appreciate and please let me know when I can help you again. Take care - Porsha x
Excellent service good information…
Excellent service good information given lovely staff at Oldbury 👍
20 August 2026
Reply from Hays Travel - Oldbury
Hiya. Glad I could help and thank you for your lovely feedback. Appreciate it. When I can help you again please let me know. Take care - Chantelle x
A wonderful reception with attentive…
A wonderful reception with attentive staff on our arrival at the oldbury office. We were delighted with the result of our holiday booking with the guidance of Chantelle , thank you.
26 August 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your amazing feedback. I really appreciate it and I'm glad you're happy. When I can help you again please let me know. Speak soon - Chantelle x
Friendly efficient staff
The Agent office is light, bright and clean. I liked how spacious it was and that made my booking experience quieter and personal with Maria my agent.
Maria was easy to talk to and I appreciated speaking with someone with years of experience.
There was some banter but not too much and my booking was easy and straightforward. Maria politely answered any questions I had with first rate knowledge.
My Travel insurance was also purchased with Maria that day and I could exchange money also on the premises.
I had a very positive experience with Hayes Travel.
25 August 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your excellent feedback. I really appreciate it and you've made my day. Whenever I can help you again please don't hesitate to let me know. Take care - Maria x
Kevin was fab and had lots of patience…
Kevin was fab and had lots of patience and lot's of choice
15 August 2026
Reply from Hays Travel - Oldbury
Hiya Andrea. It was my pleasure to help you and I hope you're both excited? Thank you for your fantastic feedback. I really appreciate it. Please let me know when I can help you again. Have fun - Kev x
Reply from Hays Travel - Oldbury
Hiya. Thank you for your excellent feedback. Really appreciate it and glad I could help. Please let me know when I can help again. Take care - Steph x
Quick and easy book!
Charli was great, easy to talk to had alot of patience. ( we weren't sure what we wanted as it was so last minute). Within 30 minutes we had booked and paid for what we hope will be a fantastic holiday!
23 August 2026
Reply from Hays Travel - Oldbury
Hiya Vicky. Lovely to meet you and thank you for booking. Thank you also for your amazing feedback. I really appreciate and I'm glad you're happy and excited. When I can help again please let me know. Take care - Charli x
Reply from Hays Travel - Oldbury
Thank you for your lovely feedback.It's always lovely to hear our customers are happy and we very much appreciate feedback like yours, thank you. When we can help you again please don't hesitate to let me know - Steph x
Reply from Hays Travel - Oldbury
Hiya. Thank you for booking with us again and thank you for your lovely feedback. Really appreciate it. When I can help you again please don't hesitate to let me know. Take care - Porsha x
I won’t mention other travel…
I won’t mention other travel companies,but i will say all the staff members at hays travel have been exceptionally helpful.We’ve booked for America in 2 years time to 2 separate destinations and we went through several options regarding hotels and Chantelle was very patient and helpful
15 August 2026
Reply from Hays Travel - Oldbury
Hiya Ian. How are you? It was my pleasure to help and I'm glad you're happy and looking forward to your trip. Thank you for your amazing feedback - I really appreciate it. Whenever I can help you again please don't hesitate to let me know. Speak soon - Chantelle x
Really helpful and took the pressure…
Really helpful and took the pressure off us booking the holiday and insurance
15 August 2026
Reply from Hays Travel - Oldbury
Hiya. I'm glad I could help and thank you for your lovely feedback. Really appreciate it and when I can help you again please let me know. Take care - Helen x
Innside calvia hotel magaluf
Staff member who sorted our last minute holiday all done easier than us trying would definatley use Hays travel again
14 August 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your fantastic feedback. I really appreciate it and so glad I could help you. Please let me know when I can help again. Take care - Chantelle x
Excelent service ,with great attention…
Excelent service ,with great attention to detail.
21 August 2026
Reply from Hays Travel - Oldbury
Hiya Mr Hale. It was lovely to see you and catch up. Thank you for your fantastic feedback. I really appreciate it and always here to help. Take care and speak soon - Helen x
Happy Days with Hayes Travel
On this occasion it was Helen’s turn to look after our holiday requirements..
She made everything easy even down to saving a few pounds on seat selection on the plane ..
Thank you ever so much ✈️🏖️
Regards ,
Dean & Cat
20 August 2026
Reply from Hays Travel - Oldbury
Hi Dean & Cat, thank you so much for your lovley review.
I'm so glad I was happy to help you and please let me know if there's anything further I can do - Helen
Always book holidays via telephone…
Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provides detailed information and answers all questions in detail. So it is quick and easy to book a holiday.
20 August 2026
Reply from Hays Travel - Oldbury
Thank you for your kind words, I really appreciate it and am always happy to help - Jenny
Very helpful
Helen was very patient when doing our group booking for 19 of us! Very friendly and tried to do the best sue could for us. No stress for us, thank you very much!
18 August 2026
Reply from Hays Travel - Oldbury
Thank you for your lovley review! I'm so pleased you had a good experience with us - Helen
We always deal with Kevin as he really…
We always deal with Kevin as he really knows what we like five star service as always
17 August 2026
Reply from Hays Travel - Oldbury
Hiya Ken and Gail. It's always lovely to see you two (and Louise). Thank you for your amazing feedback. Really appreciate it and when I can help again please don't hesitate to let me know. Speak soon - Kev x
Reply from Hays Travel - Oldbury
Hiay sweet, Thank you for your lovely feedback. I truly appreciate it and so glad I could help. When I can help again please give me a shout - Victoria x
Reply from Hays Travel - Oldbury
Hiya. Thank you for your lovely feedback. Appreciate it. Please let me know when I can help you again. Take care - Jenny x
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