Heather the manager at The Old Swan Branch in Liverpool was lovely. She was very patient and knowledgeable and was determined to find just what we were looking for. She found us a last minute 10 nigh... See more
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I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... See more
Company replied
Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... See more
Company replied
From when I walked in the door the staff were very friendly and the lady who helped me book my holiday made me feel at ease , explained everything and was such a pleasant lady I walked out laughing... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
533 Prescot Road, L13 5UR, old swan, United Kingdom
- 01514386601
4.9
Excellent
1K reviews
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They made us very welcome made us feel…
They made us very welcome made us feel at ease gave us a good deal on are holiday which is now booked and paid for in full me and my husband are very happy Thankyou so much looking forward to are holiday.
21 June 2026
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
We had a great service as usual and…
We had a great service as usual and booked a holiday to Jamaica in May.
14 June 2026
Reply from Hays Travel - Old Swan
Always a pleasure to book your Holidays
Elaine
Amazing staff the only issue is logging…
Amazing staff the only issue is logging into my account every time I come out I have to put the password in and they created my password too long and sometimes it doesn’t recognise the password. The service was excellent in the shop tho.
7 June 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words, sorry your having an issue logging in if you want to pop into store I will see if I can help. Michelle
Heather was so brilliant on the ball…
Heather was so brilliant on the ball with everything i needed with having a disabled child going with us. she informed us of everything you offer and what are allowed and the extra help you get traveling , you have a really nice team in hays travel old swan Liverpool thank you
10 June 2026
Reply from Hays Travel - Old Swan
Thank you for you kind words, and for booking your holiday with us, it will come round so quick! Anything you need in the meantime do not hesitate to call me.
Heather x
Great service as always.
12 June 2026
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Always a pleasure booking your holidays-Lewis
My experience was great the staff was…
My experience was great the staff was really helpful mainly Elaine who found the best holiday for me and gave me all the best and right information. The booking process was straight forward also and quick.
11 June 2026
Reply from Hays Travel - Old Swan
Thank you for booking with Hays Old swan, and your kind words it is appreciated. Heather.
Reply from Hays Travel - Old Swan
Hi, Thanks for your lovely review, was a pleasure booking yours and your familys Holiday -Lewis
Hays Travel Old Swan - First Class Service Every Time!
I always book my holidays with Hays Travel Old Swan. Lewis is absolutely fantastic and takes so much time to make sure I get the holiday I want and always goes above and beyond to check things for me and answer my questions. Some of the best customer service I’ve ever received. And Paul always sorted my currency out, again, such fantastic service. I wouldn’t book with anyone else. This store and the staff there are a credit to Hays Travel and I hope this is acknowledged! Thank you Hays Travel Old Swan!
10 June 2026
Reply from Hays Travel - Old Swan
Always a pleasure booking your holidays jen, Thanks for the lovely review-Lewis
Michelle at Old Swan branch always goes…
Michelle at Old Swan branch always goes above and beyond for us. All the staff are lovely an pleasant an always do there best to give us a great holiday
5 June 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words and being a loyal customer. Michelle
Not much more to say ,the service we…
Not much more to say ,the service we got was excellent as it always whenever we decide to look for a holiday they give us all their attention and nothing is problem to them.thanks again to Heather and the rest of the team at the old swan branch.
4 June 2026
Reply from Hays Travel - Old Swan
Always a pleasure to see you both and to help you book your holidays.
Heather x
4th holiday booked with Hays
Booked second holiday in a couple months ,the same lady booked both ,shes very friendly and helpful her name was Michelle, Imust say all staff in branch are friendly always pleased to see you. Thankyou to all of them.
23 May 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words and being a loyal customer, see you soon Michelle
Heather was very helpful and did her…
Heather was very helpful and did her best to find us a holiday.
Thanks Heather
2 June 2026
Reply from Hays Travel - Old Swan
Aww it was my pleasure helping you book your holiday. I hope you all have a fabulous time in the Algarve. x Heather
Good service.
The staff provides us with all details and explaining the itinerary, and how to contact Hays Travel when help is needed.
31 May 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words. Team Old Swan
Reply from Hays Travel - Old Swan
Thank you so much for your kind words. Team Old Swan
Reply from Hays Travel - Old Swan
Thank you so much for your kind words. Team Old Swan
Excellent Service…
Mainly the operator who was really helpful and patient and took things at my pace. I will certainly revisit this branch to book my travel to Malta for next month.
30 May 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words, see you very soon. Michelle
Booked numerous holidays with my…
Booked numerous holidays with my mates and now on my own and every Time had no problem brilliant staff
29 May 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words. Team Old Swan
Always good service so helpful.
28 May 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words see you soon Michelle.
Reply from Hays Travel - Old Swan
Thank you so much for your lovely review .
Very helpful booking our holiday…
Very helpful booking our holiday .Always book with Hays.Thankyou.
21 May 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words see you soon Michelle.
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