Another successful booking at Hays travel. Jordan was was very professional and friendly which made our booking very straightforward. That is 2 in a row that Jordan has booked for us. Would certain... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... See more
Company replied
To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
Company replied
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Newcastle
Thank you for your lovely review.
As usual hays at ridley place Newcastle…
As usual hays at ridley place Newcastle very helpful
2 March 2026
Reply from Hays Travel - Newcastle
We're happy to hear that our team at Ridley Place Newcastle is very helpful. Thank you for your positive feedback!
Newcastle shop
Nice experience in store ,Laura was very helpful & polite in everything I wanted.this is why I prefer booking in store for that face to face meeting & personal touches.
27 February 2026
Reply from Hays Travel - Newcastle
We're happy that you had a nice experience in our store! It's great to hear that you found our team member helpful and polite. We appreciate your preference for booking in store.
Sophie was very thorough
Sophie was very thorough, making sure we got exactly what we wanted !!!! And at a good price compared to other places we tried...
27 February 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a fantastic review! We are so happy we could find exactly what you wanted at a great price.
I was listened to and my preferences…
I was listened to and my preferences were taken into account.
17 February 2026
Reply from Hays Travel - Newcastle
We appreciate your feedback and we are so glad we could assist you in planning your trip according to your preferences. Thank you!
Always a very friendly service with…
Always a very friendly service with genuine people interest in my booking
18 February 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your kind words. We're so happy to hear you received friendly and genuine service.
Reply from Hays Travel - Newcastle
We appreciate you sharing your experience, and we are so pleased to know you find our team friendly. Thank you for your review!
Very patient & attentive
Very patient & attentive, couldn’t be more helpful , excellent service.
23 February 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your experience with us. We are so glad we could be helpful and attentive to your needs.
Reply from Hays Travel - Newcastle
Thank you for your lovely review.
The Bucket List
We have used Hays Travel many times, and have never been disappointed.
Our contact Sophie was both very helpful, knowledgeable and informative...not to mention patient.
Keep up the good work
20 February 2026
Reply from Hays Travel - Newcastle
Thank you so much for taking the time to leave this lovely review. We are so happy to hear you are pleased with the service you receive. Look forward to seeing you in Newcastle shop again soon again :-)
Reply from Hays Travel - Newcastle
Thank you so much for leaving feedback :)
Reply from Hays Travel - Newcastle
We appreciate you highlighting our team's patience, friendliness, and helpfulness. We are so happy you consistently receive great service!
Great from start to finish
Talia was great from start to finish. Truly professional and helpful with my queries. Holiday booked and confirmed very quickly.
18 February 2026
Reply from Hays Travel - Newcastle
We're happy to hear that your holiday booking was confirmed quickly and that you found our service professional and helpful when addressing your questions.
Reply from Hays Travel - Newcastle
Thank you for your lovely review :)
Reply from Hays Travel - Newcastle
Thank you for your lovely review :)
Reply from Hays Travel - Newcastle
Thank you for your lovely review :)
Fantastic service 😄 welcoming service fantastic. Have booked in the past and will continue booking xm m
Fantastic service Beth 😄
15 February 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to leave me feedback :) glad we got you all booked. Will look forward to booking your next one :)
Brilliant little Beth
Beth was fab at finding what we wanted, where we wanted it & at the price we wanted to pay. A credit to the Hays company.
16 February 2026
Reply from Hays Travel - Newcastle
Aw thank you so much for leaving such lovely feedback, always nice seeing you all :) Thank you for booking with me :)
From entering the shop to finalising…
From entering the shop to finalising booking Laura in the Newcastle shop was excellent she took all our needs in to consideration and made us at ease with booking our first cruise
15 February 2026
Reply from Hays Travel - Newcastle
Thank you :)
simplicity in booking ,
simplicity in booking ,, everything explained clearly by a very nice person called Gemma ,, could not be more helpful..
22 January 2026
Reply from Hays Travel - Newcastle
We appreciate you sharing your booking experience. Thank you for your feedback! We will pass this onto Jemma :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.