Another successful booking at Hays travel. Jordan was was very professional and friendly which made our booking very straightforward. That is 2 in a row that Jordan has booked for us. Would certain... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... See more
Company replied
To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
Company replied
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Newcastle
We are so glad you had such a positive experience with us. Thank you for your kind words!
I had a great experience at Hays…
I had a great experience at Hays travels. The staff did a great job in helping with the process.
14 June 2026
Reply from Hays Travel - Newcastle
Thank you for your feedback :)
Liam was so helpful and gave us loads…
Liam was so helpful and gave us loads of information and advice for our trip :-)
7 June 2026
Reply from Hays Travel - Newcastle
Thank you for your lovely words! We hope you have an amazing trip.
Liam always does best he can for my…
Liam always does best he can for my holiday requests Ridley place Newcastle shop all the staff lovely
Thank you
11 June 2026
Reply from Hays Travel - Newcastle
We are so glad to hear you had such a wonderful experience with our team. We truly appreciate your kind words!
Excellent service as ever from Laura at…
Excellent service as ever from Laura at the Ridley Place office.
12 June 2026
Reply from Hays Travel - Newcastle
We are so pleased to hear this. Thank you for your kind words!
Always book with hays the staff at the…always book with hays
Always book with hays the staff at the Newcastle branch are fantastic especially Beth always happy to see you
11 June 2026
Reply from Hays Travel - Newcastle
Aww always love seeing you!! Thank you for booking with me and see you when you book your next one :)
Liam understood our needs annc…
Liam understood our needs annc preferences and quickly and effectively found good options for us to consider. Looking forward to our holiday!
6 June 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to write a review and thank you for the lovely comments, I will make sure these are passed to Liam and thank you for booking with us again.
Laura who helped with my booking was…
Laura who helped with my booking was really good helped my find the holiday and was really very helpful ensuring that I will use your company again
9 June 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to write a review and thank you for the lovely comments, I will make sure these are passed to Laura and thank you for booking with us.
We had a great experience booking our…
We had a great experience booking our holiday in the Newcastle office with Jordon! Very helpful and friendly 10/10
8 June 2026
Reply from Hays Travel - Newcastle
We're so happy to hear you had a great experience with us.
Thank you for your lovely feedback!
Friendly staff and very helpful for…
Friendly staff and very helpful for helping us choose a holiday
7 June 2026
Reply from Hays Travel - Newcastle
We're so happy you enjoyed your experience with us. Thank you for your kind words!
this is the first time we have booked a…
this is the first time we have booked a package holiday. We had lots of questions and Annabelle patiently answered them all. The insurance we were offered was vastly overpriced and when we tried to add pre existing conditions we were denied. We easily found full insurance cover elsewhere at a fraction of the cost. Traveller beware! Hopefully we will have a straightforward and uneventful holiday.
5 June 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to write a review and thank you for the lovely comments on the service, I will get this passed over to Annabelle. I'm glad to hear you have managed to get your insurance sorted.
Nice friendly staff,that have the…
Nice friendly staff,that have the patience to talk to someone like me,and finally get there, even when they weren't too busy another lady was looking as well, working as a team.will definitely go back.
17 May 2026
Reply from Hays Travel - Newcastle
Thank you for leaving lovely feedback :) We are always happy to help :)
Reply from Hays Travel - Newcastle
Thank you :)
Japan 2027 - So easy!
Laura has been so amazing helping me book the trip of a lifetime! At no point have I ever felt like an inconvenience and as a first time flyer she's been so amazing answering any questions I had (and doing her best to keep me in budget). I can't thank her enough ☺️
31 May 2026
Reply from Hays Travel - Newcastle
Ahh thank you so much - It was my absolute pleasure to help you! Cannot wait to start planning the rest of your trip to make it even more special. Speak soon :-)
Cruise
The advisor was knowledgeable and very helpful and made spending money not to bad an experience
31 May 2026
Reply from Hays Travel - Newcastle
We are really pleased Jordan managed to make the experience a good one! See you soon :-)
Reply from Hays Travel - Newcastle
Thank you so much for booking with us again. We'll see you again soon :-)
It's the staff that make it a good…
It's the staff that make it a good experience, friendly,helpful and efficient, we got the holiday we required at a reasonable price which makes us want to keep using hays travel
23 May 2026
Reply from Hays Travel - Newcastle
We really appreciate you taking the time to review your time in store with us at Hays Newcastle. Thank you again for booking with us. Laura :-)
I all ways book with hays travel local…
I all ways book with hays travel local company i realy like thestaff are all very good at there job friendly good advice
19 May 2026
Reply from Hays Travel - Newcastle
Thank you very much - see you again soon :-)
Natalia went above and beyond to answer…
Natalia went above and beyond to answer our questions and helped us book our trip away .she was very helpful and polite a lovely girl
22 May 2026
Reply from Hays Travel - Newcastle
Thank you so much for taking the time to leave a review for Natalia. She will be thrilled. :-)
The lady I spoke to in branch went out…
The lady I spoke to in branch went out of her way to be helpful and find the information required.
20 May 2026
Reply from Hays Travel - Newcastle
Thank you so much - I'll pass this onto Gemma who served you - she will be over the moon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.