Another successful booking at Hays travel. Jordan was was very professional and friendly which made our booking very straightforward. That is 2 in a row that Jordan has booked for us. Would certain... See more
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Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... See more
Company replied
To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
Company replied
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1K reviews
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Reply from Hays Travel - Newcastle
Aww wait until I tell her she will be laughing, she is just here to help us and it feels like she hasn't been away :) thank you for leaving feedback :)
All the staff in Newcastle store very…
All the staff in Newcastle store very friendly and helpful ..
13 August 2026
Reply from Hays Travel - Newcastle
We are always here to help, thank you :)
Nice and easy booking
Booked holiday with Liam. Very helpful, polite and knowledgeable. The booking process was very quick and easy. Have booked with Hays Newcastle before and will definitely use these again.
19 August 2026
Reply from Hays Travel - Newcastle
That is lovely thank you, I will pass this onto Liam when he returns back to the office he will be over the moon :)
Reply from Hays Travel - Newcastle
Thank you :)
To my surprise there was Susan Cranston…
To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usual worked her magic to get my holiday back on track. I am very grateful as my ears would have been ringing for days with my partners screaming.
18 August 2026
Reply from Hays Travel - Newcastle
Ahh, it was lovely to see you too. Great to catch up and I know you will have a fab time :)
I booked a package holiday with…
I booked a package holiday with emerates holidays and although it was complicated going through the emerates service provider. Annabelle gave excellent service and I got all the paperwork and the email and the details of my holiday and I was pleased with my holiday package and Hayes travel and I would recommend them to anyone else who wanted to book a holiday
14 August 2026
Reply from Hays Travel - Newcastle
Aw that is so nice thank you so much for taking the time to leave us feedback, have the best holiday!! :)
Liam was extremely helpful
Liam was extremely helpful. He was able to find what we wanted very efficiently. All-in-all a good experience
13 August 2026
Reply from Hays Travel - Newcastle
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was efficient and helpful in finding what you wanted. We truly appreciate your kind words.
Staff friendly plenty of offers
Staff friendly plenty of offers . Our agent seemed new to job and we were given help by another member off staff . Good money rates
2 June 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to leave feedback :)
Allison was so helpful and patient.
Allison was so helpful and patient.
We really didn't have a clue and she talked us through choices.
11 August 2026
Reply from Hays Travel - Newcastle
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful and patient in guiding you through your choices.
Laura helped us with our enquiries
Laura helped us with our enquiries, she was very helpful indeed, really helpful and a really nice person. Very good experience. Thankyou x
9 August 2026
Reply from Hays Travel - Newcastle
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful and provided such a good experience. We truly appreciate your kind words.
Friendly efficient staff
7 August 2026
Reply from Hays Travel - Newcastle
Thank you for your lovely review!
Booked a holiday
Booked a holiday; called into Haymarket shop twice. Jordan (if I recall her name correctly ) was very switched on, professional, patient and helpful; an excellent advertisement for your organisation.
31 July 2026
Reply from Hays Travel - Newcastle
Ah thank you for leaving lovely feedback, I will pass this onto Jordan she will be so happy, we are always here to help :)
Outstanding staff and service.
The member of staff (Laura) was extremely helpful and understanding. She helped us find the holiday we wanted at a great price. Outstanding staff and service.
5 August 2026
Reply from Hays Travel - Newcastle
That is lovely, I will pass this onto Laura she will be over the moon :)
Very helpful
Very helpful. Tried her best ( and succeeded) to get us the holiday we wanted at the best price possible.
Thank you
5 August 2026
Reply from Hays Travel - Newcastle
Aw thank you for taking the time to leave feedback :)
Laura was my person who assisted myself…
Laura was my person who assisted myself and my sister to book our holiday. She was very warm easy talk to the atmosphere was relaxed and Laura explored options for us. Laura explained everything to us and promoted all services Hayes offers. Well done Laura 😀
3 August 2026
Reply from Hays Travel - Newcastle
Awww that is so kind! Laura is fab and I will pass this onto her she will be really happy :)
Really delivered!
Told our adviser what we wanted and they found great flights and accommodation in a suitable location for a fantastic price.
31 July 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to leave us feedback, I will pass this onto Annabelle she will be over the moon :)
Beth has been very helpful when booking…
Beth has been very helpful when booking our family holiday and ensuring that we paid the best price.
She is very knowledgeable and enthusiastic. We will use Hays Travel again.
31 July 2026
Reply from Hays Travel - Newcastle
Thank you for leaving such lovely feedback, I am so glad we got you all booked and sorted and we will always give you the best price! :)
If there is anything else you know where we are, thank you Beth :)
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