Hays Travel - Mirfield Reviews 

460
TrustScore 5 out of 5

4.9

Huddersfield Road, WF14 8AN Mirfield, GB


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Rated 5 out of 5 stars

Clara has been amazing, she initially sent us loads of ideas of where we might stay and when we went into the store she helped us to find flights that suited us and hotels that were in stunning locat... See more

Company replied

Rated 5 out of 5 stars

Rachel at Hayes is the person we always go to. She knows our requirements and always gives us options if we haven't specified a certain holiday. Always matches or beats any price we have found. All th... See more

Company replied

Rated 5 out of 5 stars

Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for abou... See more

Company replied

Rated 5 out of 5 stars

I always get a great service either hayes they listen to what I needed and go the extra mile Chris was great at giving suggestions and putting me at ease

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Huddersfield Road, WF14 8AN, Mirfield, United Kingdom

  • 01924919365

4.9

Excellent

TrustScore 5 out of 5

460 reviews

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4.9

All reviews

(460)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff

Friendly staff very helpful and polite,,, got us the best deal 👍👍👍👍👍👍👍👍

8 January 2026
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Reply from Hays Travel - Mirfield

We appreciate you taking the time to leave us such a wonderful review! We're so glad our team could find you a great deal and be helpful.

Rated 5 out of 5 stars

Excellent service provided by Bronte…

Excellent service provided by Bronte who checked various options and prices to get the best deal

7 January 2026
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Reply from Hays Travel - Mirfield

Thank you for taking the time to leave us a review - we're so pleased you enjoyed your experience with us. We hope you have a lovely time on holiday and look forward to welcoming you back into branch soon!

Rated 5 out of 5 stars

Holiday 2026

I use Hayes travel for all my holidays second one for this year good service and very helpful

8 January 2026
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Reply from Hays Travel - Mirfield

Thank you for your lovely review, it's always a pleasure to book your holidays! We hope you have an amazing time on your trip

Rated 5 out of 5 stars
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

We appreciate your kind words and are so happy to hear you enjoyed our service! We look forward to welcoming you back into the Mirfield branch soon

Rated 5 out of 5 stars

Mark Wood was exceptional

Mark Wood was exceptional
Knowledge,chat and happy persona
Brilliant
I will definately be back
It wasxaxprivelagecto book my 2026 holudays with Hays travel

7 January 2026
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Reply from Hays Travel - Mirfield

We're happy to hear that you had such a brilliant experience and appreciated the exceptional service. Thank you for choosing us to book your 2026 holidays; we look forward to seeing you again.

Rated 5 out of 5 stars

Friendly and professional staff as…

Friendly and professional staff as always

30 December 2025
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Reply from Hays Travel - Mirfield

Thank you for taking the time to leave us a review! It was a pleasure to book your holiday and we hope you have an amazing time. We look forward to seeing you again in the new year. All the best, Team Mirfield.

Rated 5 out of 5 stars

Diamond Wedding Celebrationur initial idea for our holiday wasn't…

Our initial idea for our holiday wasn't feasible but with Clara's and Rachel's help we booked a lovely holiday. The girls were very helpful and patient.

3 December 2025
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Reply from Hays Travel - Mirfield

We're happy to hear that we could help you book a lovely holiday, even after your initial plans changed. We appreciate your kind words and thank you for your review!

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, polite, friendly and informative staff

21 December 2025
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Reply from Hays Travel - Mirfield

Thank you for taking the time to leave a review! We hope you have an amazing time on your holiday and look forward to welcoming you back into branch soon :)

Rated 5 out of 5 stars

holiday cruise …

bronte made us welcome from the minute we stepped into the shop she was very polite and helpfull we were also booking for my sister who lives in kent and she liased with her on the phone we were happy to get a good holiday and deal its the first time i have been into a hays travel shop and will be happy to again thank you so much bronte xx

18 December 2025
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Reply from Hays Travel - Mirfield

Thank you for taking the time to leave a review! We're happy to hear that you felt welcome and received helpful service. We appreciate your kind words and look forward to assisting you again! Bronte

Rated 5 out of 5 stars

Benidorm

Fabulous, professional and friendly service.

12 November 2025
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Reply from Hays Travel - Mirfield

Thank you for taking the time to leave a review; we really appreciate it! We hope you have an amazing holiday in Benidorm and hope to see you in branch again soon

Rated 5 out of 5 stars

Great customer service

Great customer service

11 November 2025
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Reply from Hays Travel - Mirfield

Thank you for taking the time to leave us a review! We hope to see you in the shop again soon :)

Rated 5 out of 5 stars

Thank you

As always every effect was made to assist me with my holiday requirements. My sincere thanks to Chris for assisting me.

2 November 2025
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Reply from Hays Travel - Mirfield

Hi Nigel Thank you so much for taking the time to do this. We really appreciate your feedback. It was a pleasure booking your holiday as always. Chris :)

Rated 5 out of 5 stars

Family trip

Absolutely amazing service provided by the whole team, but a very special mention goes out to Rachel for her help and understanding of our families needs.She went above and beyond anything we expected, she kept us informed about everything that was going on Jayne and I both said that we've never had this type of service and help in all our years of going on our holidays.

31 October 2025
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Reply from Hays Travel - Mirfield

Good Morning Ken thank you so much for this lovely feedback it means a lot. We really do appreciate you taking the time to do this. It was a pleasure booking your family holiday and meeting you both. Kind Regards Rachel :)

Rated 5 out of 5 stars

Fantastic service 🙂🙂🙂🙂

For years I have booked my holidays online but decided to try Hays travel as friends have used them. This is my second holiday booked with Hays and again Rachel gave a first class service, from a warm greeting when I first visited and everything was done for me and I just sat back and waited for my holiday. Thankyou

27 October 2025
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Reply from Hays Travel - Mirfield

What a wonderful review and gratefully received. Glad you enjoyed the face to face experience much more personable than online. Thankyou so much

Rated 5 out of 5 stars

Personal services beats online anytime

Chris my Travel Consultant was extremely knowledgeable and his attention to detail was brilliant. A far more enjoyable experience than online!

23 October 2025
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Reply from Hays Travel - Mirfield

Thanks so much for this terrific feedback. Glad you enjoyed the experience and Chris is one of most definately one of our best!!

Rated 5 out of 5 stars
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thanks so much for taking the time to feedback. It's very much appreciated and we're glad you enjoyed your experience. It was a pleasure dealing with you.

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