I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked ab... See more
Company replied
Location
Switch location31 Oberhausen Mall, Hill street centre, TS1 1TB Middlesbrough, GB
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The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue... See more
Company replied
We made a booking day before had a small problem went back in today spoke to libbi and she was fantastic and sorted it out within 5 mins brilliant
Company replied
Laura was fantastic she had trouble booking hotel we wanted but it didnt go to plan then she found us another and she was great with it all
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Oberhausen Mall, Hill street centre, TS1 1TB, Middlesbrough, United Kingdom
- 01642988524
4.9
Excellent
829 reviews
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We made a booking day before had a…
We made a booking day before had a small problem went back in today spoke to libbi and she was fantastic and sorted it out within 5 mins brilliant
22 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your feedback, i'm glad I was able to help :)
Thanks
Libbi x
Booking Holidays over the phone easier than you think !
I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked about my choice of holiday and I decided to book it over the phone and I was surprised how easy it was, Libbi took down all the details and offered to send a link to my phone for extra security when it came to payment which is very reassuring. The booking confirmation and paperwork work were then sent to me via email. Libbi has a lovely manner pleasant helpful and very patient indeed considering the amount of times I had to ask her to repeat herself. I will certainly continue to use Hays for my future holidays.
21 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your lovely feedback, so glad I could help :)
Thanks
Libbi x
Laura was fantastic she had trouble…
Laura was fantastic she had trouble booking hotel we wanted but it didnt go to plan then she found us another and she was great with it all
15 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback. I am so happy we got you sorted in the end
Thanks
Laura x
Lovely friendly helpful staff
15 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments :)
Sophie x
Guaranteed to get you what you want
The agent wad able to find me exactly what I was looking for. This included an adapted cabin for my wheelchair and information about getting to the departure port.
14 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback
I am just so happy we got your something to look forward to :)
Thanks Libbi x
Very pleased
Very pleased
Staff are excellent very helpful weather you book a holiday or not
I always book my holidays with hays travel
14 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You for your lovely feedback, however due the rating given I will give you a call to discuss and see if we can improve anything at all
many Thanks
Gemma
Branch Manager x
Gemma always goes the extra mile just…
Gemma always goes the extra mile just booked a holiday for New York provided us with everything we need she’s the best !
13 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback
its always a pleasure, See you again soon for your next one haha
Thanks
Gemma x
The lady who helped us book our holiday…
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue but this shoukd be mentioned upon bookings.
5 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments, we will contact you directly in regards to the payment dates
My holiday booking
Sarah was very helpful, always willing to help , gives you the best deal , booking was easy , gives you information about the hotel, and surroundings, options available to pay , great service..
2 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your amazing feedback
Assistant very polite and helpful
4 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we hope you have a lovely holiday
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your kind words and lovely feedback
Sarah x
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your feedback :)
Great service and very friendly as well…
Great service and very friendly as well staff and booking
5 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments :)
Thanks Gemma x
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your comments
Sarah x
The member of staff that helped Gemmaout…
The member of staff that helped me out with booking a holiday over the phone was a really good help and I’m very happy with my booking
4 August 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments & feedback :)
its really appreciated
Thanks Gemma x
Good service and informative
Good service and informative, prices are up but that's not the staff,s fault.happy with Hays travel
31 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
Always a pleasure
Sarah x
The excellent service
Simply to say Sarah Smith knows our requirements for a great holiday,and she has never failed us yet. So thank you Hays travel
22 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we are glad we could get you sorted :)
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your feedback. Its really appreciated :)
Laura x
Professionalism as always
Once again Sarah was exceptional nothing was a problem always sorts your holiday whatever the circumstances. Keep up the good work Sarah.
22 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your comments :) it means a lot
Thanks Sarah x
Always a first class service with Hays.
Always a first class service with Hays.
Never any hassle, always best on Price.
Friendly and very Knowledgeable..
Simply the Best 👌
21 July 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your amazing feedback
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